White Glove Treatment House Cleaning Specialists

Horrible I found out that she uses her employees for work then refuses to pay them for work done. She doesn't honor her word.

Absolutely terrible job of house cleaning my 3000 sf home. Jamie promised us a thorough deep cleaning, nothing was completed as promised. Walls, door frames, window blinds, toilets, floors and baseboards were untouched. The house appeared to be untouched l following their work. My wife called Jamie to complain, Jamie agreed to refund 50% of the cost; she soon didn't return calls and never sent the check, although she cashed the original payment. I can't stress enough how awful this provider is - and she's a lying thief to boot. I would recommend that you use any other provider other than this lying embarrassment of a business. Jamie should be ashamed of herself. The BBB is my next stop to report this loser and her business.

Speaking from experience, I would absolutely never recommend
White Glove Treatment House Cleaning Specialist (WGTHC) to anyone.  We used WGTHC for a couple months on a
bi-weekly basis.  We thought the price
was reasonable for bi-weekly cleanings, although the cost of the initial clean was
little high, but we realize our house is a lot to clean. The first clean was
good, although there were a couple items missed.  We brought these items to the attention of
WGTHC?s Owner, Jamie Ingram, and she assured us that in the future the items
would be addressed, therefore we started biweekly service. 
The next three out of four cleans were not impressive.  The Team had to come back out to our house
once to re-clean the following day.  The owner?s
daughter made several comments regarding how bad the initial clean was when she
came to supervise the re-clean. Concerning the second subpar cleaning, I
addressed the issues with the Jamie again and she stated that she would change
our team.  I told her that while I was
disappointed, it was not necessary to send a team back out to fix many of the basic
tasks they missed.  I quite frankly did
not want to be inconvenienced again and did not want to force the team to drive
all the way back to my residence.  I
ended up spending 2 hours cleaning my house myself.  Jamie started to divulge too much information
about her employees.  Information such as
recent raises, training, and Jamie?s frustration with the Team Lead were
communicated to me.  As the customer, I
do not need to know this information. 
This should have been my first clue as to how unprofessional Jamie
Ingram is as a Small Business Owner.
The final clean was done by Jamie herself along with her
team.  To say that we were shocked and
disappointed by the clean is an understatement. 
If this is how Jamie trains employees to clean, I am shocked she is
still in business.  Floors were not swept
or wet mopped.  Bathroom toilets, sinks,
showers, mirrors, etc were either not done at all or done in a half fashion.
Objects were not moved for dusting. 
Kitchen Appliances and Cabinets were not wiped down.  I could go on.  It was so bad, that we had a guest stop by
our house right after we got home and started noticing things, and the guest
asked us when our house was being cleaned that day.  You could barely tell they had been at our
home!  This was by far the worst cleaning
to date.
I immediately contacted Jamie and asked her if she was at my
home that day, as I was under the impression she would be, although that was
not common.  This was the first time she
had been to my house since the initial meeting to provide an estimate.  She stated that she was there and double
checked everything herself.  Quite
frankly there is no way this was true.  Almost
immediately Jamie became argumentative which in turn made me defensive.  After going back and forth discussing the
items that were not done, we were both frustrated with each other.  I asked Jamie and her team to come back out
to my house that day or the following morning to discuss and see the issues in
person.  In the meantime, she requested
pictures of the items and issues I was speaking about.  She stated that she would call me after she
left the residence she was in the middle of cleaning.  This is the last time I was able to speak
with Jamie on the phone.
After seeing the pictures, Jamie agreed and said that she
saw most of the issues I was upset about. 
Jamie offers a 100% satisfaction guarantee and states she will come back
to your house if you are unhappy with anything that same day or the next day.  This all happened on a Friday, however she
could not come back until the following Tuesday.  This was not acceptable because in the
meantime, I would have to spend TWO hours re-cleaning my home which I had just
paid Jamie to do.  In addition, I wanted
to be present for the next clean to double check work, etc.  However do to issues with WGTHC
transportation and Jamie?s weekend getaway, it became apparent no one was going
to be out the same day or following day.
To remedy the situation, Jamie and I agreed that WGTHC would
come back to my house the following Friday, March 6th, and provide a
cleaning at no charge.  All of this was
done via text message as this is Jamie?s preferred method of communication.  I have our agreement in writing.  Unfortunately I received a text from Jamie at
12:45PM on Thursday March 5th. 
She stated that because of the anger and hostility between us, she was
not going to continue to clean our home. 
Overall, this was not an issue as I had already found someone to clean
on a bi-weekly basis after WGTHC performed the final clean at no charge.  I responded and said discontinuing service
was fine, however we had an agreement and a final cleaned needed to be done the
following day as agreed upon.  I did not
receive a response.
Over the next several days, I attempted to contact Jamie via
text message, email and phone.  My phone
calls were sent straight to voicemail.  I
never received a response via text or email, although I know they were being
delivered.  No one showed up at my house
to perform the final clean.  After this,
I immediately started to request a refund for the last cleaning I paid for,
which is only fair.  Work was not
performed and the agreement made to remedy the situation was breached.  At this point I just wanted my money back.
To date I have not received a response from Jamie or a
refund.  To say that this behavior is
disappointing is an understatement.  I
have never dealt with such an unprofessional small business owner or
individual.
After a week went by without a response, I stared looking
into WGTHC further.  Here are my
findings.
1.      
WGTHC websites states the company is a member of
both the Clermont County and Miami Township Chamber of Commerce.  This is not true.  WGTHC has not been a member of the Clermont
County Chamber of Commerce since 2011 and has not been a member of the Miami
Township Chamber of Commerce since 2014. 
I have contacted both Organizations to make them aware.  After explaining the situation to both
Organizations, I was told to contact the BBB, Angie?s list and the representative
at Clermont County advised I file a small claims case. To date I have filed a
complaint with the BBB and I am writing reviews on other websites, such as
Angieslist.
2.      
It appears as if this type of behavior is not
uncommon.  Reviews I found on sites,
including Angieslist, detail a history of unprofessional behavior and business
practices. 
3.      
Jamie does not honor the 100% Guarantee detailed
on her website.
4.      
Jamie offers background checks for her
employees.  Request background checks on
ALL of her employees through February 2015.
I hope this honest review saves
someone the headache I am going thru presently.   All in all, I would NEVER suggest hir

Through professional,, friendly and good value.

,
Overall....completely exceptional!
You will get exactly what you pay for and then some!

. Per comments above, it has gone well so far. I am pleased with the thoroughness of the cleaning.

Jamie at White Glove is on time, and reasonably priced for cleaning a 2200 sq ft home (2 story).  Jamie and her crew deeply cleaned my home to my satisfaction and I am happy and also I recommend to my real estate clients.

CAUTIONARY TALE:
We hired WGT after receiving several house-cleaning estimates. Though they were higher than the other estimates, I was impressed by the owner and her promises of consistency and honesty, as well as by the two other reviews by Angie's List members. I routinely consult Angie's List to find honest and dependable services. I think it's only fair to provide feedback (positive and negative) for other members in their searches.
Initially, things were great with WGT. I hired them to clean on an every-other-week basis. There was an initial and quot;deep cleaningand quot; charge (~$300), which was not unexpected; many companies charge this fee. Our family has used several cleaning services over a twenty year period. During the initial consultation, I explained to the WGT owner that we had been robbed by a member of a service about ten years ago and had been using a single service provider since then. We were very hesitant to use a company again, but had just recently moved to the state and had no alternative. The WTG owner immediately reassured me that hers was a small team, comprised of persons with clear background checks, no criminal records, and that her company was and quot;bonded and insured.and quot; She even provide copies of the background checks in a handy little folder.
Their deep clean was good, not great. The WGT was at our home for ~five hours, but missed several and quot;majorand quot; details, such as wiping down the kitchen cabinets, dusting a large stained glass window in the foyer, dusting the staircase banister... but overall, we were satisfied. The first few cleans in the ensuring months were great. I praised her and the team for such great work and was so happy to have found a family-run company that I could trust. We had installed security cameras after our incident but decided that we trusted the team (and I was deliberately present every cleaning) and had no further need to use them. This was our first mistake.
The cleans began to seem rushed and careless. Things like wiping down a kitchen counter, vacuuming under the sofa (which is not skirted) and making beds began. When I approached the owner about these things. In the very beginning, the team would address any areas of concern, happily and immediately. However, as the weeks wore on, the eye-rolling and huffing began. I chose to ignore it, (understanding that ours is a large house to clean-- I get tired myself. I rationalized that they were likely tired and had other homes to clean, and didn't want to re-do areas they thought were done). I decided to watch their reactions for awhile longer, still wanting our relationship to work, though resenting the fact that I was made to feel as if I was and quot;imposingand quot; if I asked for the job to be done properly.
And then. And then, on our scheduled clean last week, I discovered that an item that I treasure had been broken. I had purposefully placed this item out of reach and behind a shelf with books on it-- I have small children, whom I have to constantly keep in mind when I decide to have something sentimental or fragile displayed. The broken pieces were carefully stacked next to the item, curious should a child (at least one of mine!) have damaged it. There would have been books splayed all over, for they would have had to climb up and manage to reach over carefully lined up books. After asking my family if anyone had any knowledge of damage to the item, I attempted to contact the WGT owner, to ask if one of her team members had mentioned the damage to her. She called the next day, claiming that the woman who cleaned the room said that she had not damaged the item, but indeed found it that way. Okay, but I was certain that the item was in perfect condition prior to the team's arrival. I simply wanted to clarify (and was not seeking repair or replacement at this point) who had damaged the item, and to ask that we be notified when any damage occurred. A simple request, I thought.
The owner became defensive and unprofessional very quickly. She called again, leaving a message that it was another girl that had cleaned it and that they remember it being broken for seven or eight weeks. Impossible, since it was a new item and I'd only put it out the day before. Okay, conflicting stories, defensive, almost angry response to this point. Still hadn't managed to speak with the owner in person. We played phone tag for several days, each of us missing the other during calls. I still intended to discuss this with the owner in person, and simply explain that we may never know what happened with the item, but in the case of damage, to please let us know as soon as it happened.
That's when it got nasty. On both sides. Being a small business owner myself, I understand the constraints of trying to keep both employees and customers happy. I will also I admit that I lost my temper (I later apologized and still haven't received a response) in an email when the owner began calling my children names and saying that she demanded video evidence in order to determine responsibility (at this point, I still simply wanted to talk to her). I chose to sever our relationship and request a refund for their last visit. No go. I am so disappointed in the unprofessional manner in which the owner handled this situation. Dragging my kids into it? Calling them names? I can't imagine a situation in which I would do that as a business owner.
The owner requested receipts for the item and video evidence after a scathing email. Realizing that the interaction was a hearsay situation at this point (and that it was getting increasingly toxic), I have chosen to drop the issue altogether, but to offer some insight into how the owner might choose to behave in a similar situation. I would want to know this as a customer, future or present. Though I have receipts and witnesses to prove how much the item is and could even have it repaired or replaced it if necessary--that's simply NOT THE POINT anymore. White Glove Treatment's owner will never be able to restore the trust necessary to allow a team into my home; the cannot regain the belief I had that they would own up to a mistake should one be made; and they will no longer be able to redeem the company's reputation with us.
The fact that they were overpriced for the quality of their work notwithstanding, I must honestly and fairly, in my opinion and experience, not recommend this company.

My overall experience with White Glove HouseKeeping Service was wounderful! They know what they are doing! They were on time the day they started and went over and beyond what I ask and expected to be done. I have had my house cleaned by several different cleaning companies and have never been completely satisfied until I used White Glove. It was nice to come home from work and have my house spotless!!

Please see above

Jamie has been cleaning for us for a six months - she is very friendly and prompt at returning phone messages. She is very attentive to details. She brings 1-2 other ladies with her, they are very fast. The only issue we have had is that depending on who she brings, depends on how thorough the clean is. Overall, I have been satisfied and she has done a nice and professional job.

The cleaning was fair, and what I asked her to come back and re-do like she says she does, the things that were missed, she never did. I have in writing when she would come back. Then persisted to verbally abuse me on local websites for everyone to see, and in phone conversations. Luckily it was all lies and it made her look HORRIBLE as a business woman. It's funny that she insisted she cleaned certain things in my house, but the 'white glove' was black when I came home the day of the cleaning! Now if she would have treated me with any respect at all and followed through with her 're-do', this would have not been nearly as big of an issue. The girl's name is Jamie. No one should have to be treated like this.