SINCE 1953 IN BEREA, OHIO, 13 EMPLOYEES.
YOU ARE INVITED TO OUR 60TH ANNIVERSARY PARTY, SAT AUGUST 10, 2013. MUSIC, FOOD, DRINK AND FUN SURPRISES!!! www.clocktoberfest.com. FOLLOW OUR FACEBOOK UPDATES OF THE EVENT!
Business highlights
72 years of trusted experience
Services we offer
NEW AND ANTIQUE CLOCK SALES-- HUGE SELECTION OF THE FINEST TIMEPIECES MADE. WE ARE YOUR GRANDFATHER AND CUCKOO CLOCK HEADQUARTER. FREE DELIVERY AND SETUP OF GRANDFATHER CLOCKS BY OUR EXPERTS. TOWER AND BUILDING CLOCKS. REPAIR AND RESTORATION OF ANTIQUE AND CONTEMPORARY CLOCKS AND WATCHS. GRANDFATHER CLOCK HOUSE CALLS. TOWER AND BUILDING CLOCK INSTALLATIONS AND REPAIRS. CONSULTATION FOR COLLECTORS AND ESTATES.
They never returned my email request. I never followed up.
Description of Work: I need my grandfather clock repaired.
Rating Category
Rating out of 5
responsiveness
1.0
Yes, I recommend this pro
Sandy W.
03/2017
5.0
clock repair
 + -1 more
They were very nice and very thoughtful. They were very careful when they took it in and brought it back. They came to my house to get the part and then bring it back.
Description of Work: They replaced the chiming mechanism in my grandfather clock.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$480
Betsy C.
03/2017
5.0
clock repair
 + -1 more
The work was done professionally. Suburban's technician came to the house to analyze the situation, recommended a new mechanism, showed us why we needed it, explained the process, and quoted a price. We accepted, and they had to order the part, so he came back to install it. Both times, he was on time, pleasant, and did s great job.
Description of Work: Had a new clock mechanism installed in a 40-year old grandfather clock.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
DOROTHY P.
11/2014
5.0
clock repair
 + -1 more
It went very well. We took the clock to them and they examined it and told us what we couldn't and what we could do with it and put in a new battery operated clock work for us. It's a very old clock and not a valuable one. He got it working, but, when it came time for reset the time ,it stopped working. We took it back and he fixed it right away. Their responsiveness was very good. They did a nice job.
Description of Work: We went to Suburban Clock & Repair for clock repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Robert M.
03/2013
4.0
clock repair
 + -1 more
Be sure to expedite for timely service.
Description of Work: Replaced old movement with a new movement which I supplied myself. I asked for my old movement back when I delivered the clock for repair. I had to ask for my old movement when work was completed and was given an old movement from another customer.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$138
Cass M.
02/2013
4.0
clock repair
 + -1 more
Wanted us to replace mechanism but was too expensive. We just wanted to oil and clean clock for now.
Description of Work: Repaired grandfather clock. Cleaned and oiled. I felt the price for this was a little too high.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$182
Ann K.
02/2013
5.0
clock repair
 + -1 more
Had taken my clocks to another repair place several times in past 3 years. They worked for a while but always needed another expensive over haul At Suburban Clock the work took 6 months to complete but the clocks have worked perfectly ever since.They were also able to repair the watch that another jeweler had declined.
Description of Work: Repaired 2 mantel clocks and 1 watch- antique wind-up
Rating Category
Rating out of 5
Yes, I recommend this pro
$900
Robert P.
04/2012
5.0
clock repair
 + -1 more
I liked everything about them. They are consonant professionals. They are extremely skilled at what they do. They do very, very good work.
Description of Work: I used Suburban Clock & Repair for repair of my father's clock and for repair of 2 of my clocks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Scott B.
05/2009
5.0
clock repair
 + -1 more
They are phenominal. The price was right for what they did.
Description of Work: They rebuilt the chime system in an old antique clock. They ordered the parts from Germany and installed them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GALE C.
10/2006
5.0
clock repair
 + -1 more
It was an older clock, about thirty years old, not an antique, and after hearing the estimate to fix it, it made better sense to buy a new one. The selection is incredible and I got a much nicer clock for a reasonable price.
Description of Work: I had a wind up wall clock that wasn't keeping correct time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
THOMAS L.
10/2006
3.0
clock repair
 + -1 more
After numerous calls and each time being told they were regulating and testing it, I finally received it on Sept. 18th. It would run about an hour and stop. I took it back on 9/20 and received it today, 10/3. It has been running for 3 hours now and I hope it is finally fixed. I was unhappy they didn't communicate when they kept it so long the first time and even the 2nd time they didn't call me for pick-up.......I had to call them.
Description of Work: I took in a coo-coo clock I had purchased at Suburban Clock about 10 yrs ago for repair as it had stopped working. They told me it needed new work and it would be available and ready in about a week. That was July 20, 2006. Suburban said they would call me when it was ready for pick-up.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$182
08/2006
1.0
clock repair
 + -1 more
I called them twice, and they said they would call back each time. The first person said they would call in two or three days, and they never called. The second time, they said the next day but never called back. He said it would be $130 to come out, and I didn't respond. I just wanted to see the work, but they never answered.
Description of Work: They were suppose to do a Grandfather clock repair, but they never showed.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
SUSAN K.
03/2006
5.0
clock repair
 + -1 more
Suburban Clock did exactly what they said they would do, in a shorter time than they said it would take, and for the exact amount of money. They were very courteous and professional.
Description of Work: Suburban Clock replaced works for our Howard Miller wall clock. Our clock was not working. We took it in to the shop, and they recommended that we have the works replaced. They also gave us another, cheaper option of having the existing works cleaned and oiled. However, they said this may only make it work again for a short period of time. (A previous clock shop did this, and it only worked for two weeks after the repair.) We went with their recommendation and had the works replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
MICHELLE G.
02/2006
5.0
clock repair
 + -1 more
They repaired my pendulum, cleaned and oiled the works of the clock and set it to beat. The clock has never kept better time and I was happy that they could find another pendulum as it was a clock made by my Grandfather. I think they are the best!
Description of Work: I dropped the pendulum of my grandfather clock and as a result, the time would no longer keep in sync.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
Yes, I recommend this pro
$175
NITA M.
10/2005
4.0
clock repair
 + -1 more
VERY PUNCTUAL, SENT OUT TWO MEN, GAVE A WRITTEN ESTIMATE.
Description of Work: NEW MECHANISM INSTALLED ON MY 30 YEAR OLD GRANDMOTHER CLOCK BUILT BY MY UNCLE.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$322.5
DAVID L.
08/2005
5.0
clock repair
 + -1 more
ON TIME, POLITE, COST EFFECTIVE, AND OVERALL RATING IS AN A+!
Description of Work: WORK WAS DONE IN A TIMELY AND PROFESSIONAL MANNER. THE REPAIR PERSON GAVE ME TIPS AND HINTS REGARDING ANY FUTURE PROBLEMS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
DIANE M.
05/2005
5.0
clock repair
 + -1 more
I WAS EXTREMELY HAPPY WITH THE PROMPT AND COURTEOUS ATTENTION I RECEIVED. I DID NOT HAVE AN APPOINTMENT, I JUST STOPPED IN TO THE SHOP. IT WAS A SATURDAY AND I WAS PLEASANTLY SURPRISED I DID NOT HAVE TO WAIT VERY LONG.
Description of Work: THEY TOOK THE BACK OFF THE CLOCK AND FIXED IT. THEY ALSO EXPLAINED HOW TO ADJUST IT IF IT WAS TOO FAST OR SLOW.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15
CHRISTINE K.
04/2005
5.0
clock repair
 + -1 more
I CAN'T SAY ENOUGH ABOUT THE CARE THEY TOOK WITH MY CLOCK. THE MEN WERE EXTREMELY CAREFUL AND PROFESSIONAL. IT TOOK SEVERAL WEEKS FOR IT TO BE FIXED FROM THE TIME I LEFT IT, BUT THE WORK WAS BEAUTIFULLY DONE. IT'S AS GOOD AS NEW!
Description of Work: A FAMILY HEIRLOOM GRANDFATHER CLOCK WAS NOT RUNNING. SUBURBAN CLOCK REPAIRED THE CLOCK AND COMPLETELY CLEANED IT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$213.84
THOMAS P.
02/2004
5.0
clock repair
 + -1 more
MARTY IS VERY PROFESSIONAL AND KNOWLEDGEABLE. OVER ALL A VERY GOOD EXPERIENCE.
Description of Work: REPAIRED A MECHANISM IN OUR GRANDFATHER CLOCK.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
DEBBIE & MICHAEL B.
11/2003
5.0
clock repair
 + -1 more
HE SHOWED UP ON TIME AND THE PRICE SEEMED TO BE REASONABLE.
Description of Work: REPAIRED THE CHAIN THAT CAME OFF THE TRACK.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BARB G.
05/2003
5.0
clock repair
 + -1 more
MARTY WAS THE REPAIRMAN. HE WAS VERY HELPFUL AND PLEASANT. HE GAVE ME SOME HINTS ON HOW TO KEEP MY CLOCK IN GOOD RUNNING ORDER.
Description of Work: CLEANED AND REPAIRED GRANDFATHER CLOCK
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
Willliam C.
07/2001
5.0
clock repair
 + -1 more
I AM COMPLETELY SATISFIED WITH THE EFFORT TO REFURBISH THE MECHANISM IN AN HEIRLOOM GRANDMOTHER CLOCK WHICH I INHERITED. IT TOOK ABOUT THREE WEEKS FOR THE JOB TO BE COMPLETED. TO BE FAIR ON THE PRICE OF THE REPAIR, I'M NOT SURE THAT THIS IS NOT WHAT TO EXPECT IN A COMPLETE OVERHAUL LIKE WAS PERFORMED.
Description of Work: COMPLETE REFURBISHING OF 25 YEAR OLD GRANDMOTHER CLOCK
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
MIKE & MARY J.
12/2000
5.0
clock repair
 + -1 more
THEY EXPLAIN THE WORKING PROCESSS VERY NICELY. AND THE TYPE OF WORK NEEDED.
Description of Work: REPAIR AN OLD CLOCK
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
R B.
01/2000
1.0
clock repair
 + -1 more
MEMBER CALLED ANOTHER COMPANY TO COME OUT AND FIX GRANDFATHER CLOCK
Description of Work: UNPACK GRANDFATHER CLOCK AND PUT BACK TOGETHER - THE TECH THAT CAME OUT SEEMED LIKE THE DIDN'T KNOW WHAT HE WAS DOING - CLOCK HANDS WERE PUT ON INCORRECTLY AND THE CLOCK WAS LOSING TIME AND THE BONG WAS GOING OFF AT DIFFERENT HOURS.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
MARY B.
07/1999
5.0
clock repair
 + -1 more
CAME OUT TO THE HOME TO DO LOTS OF WORK ON A GRANDFATHER CLOCK. VERY NICE AND GOOD CLEAN UP.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Clock Repair
FAQ
SUBURBAN CLOCK & REPAIR is currently rated 4.5 overall out of 5.
Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 4:00 PM
SUBURBAN CLOCK & REPAIR accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, SUBURBAN CLOCK & REPAIR does not offer eco-friendly accreditations.
No, SUBURBAN CLOCK & REPAIR does not offer a senior discount.
No, SUBURBAN CLOCK & REPAIR does not offer emergency services.
No, SUBURBAN CLOCK & REPAIR does not offer warranties.
SUBURBAN CLOCK & REPAIR offers the following services: NEW AND ANTIQUE CLOCK SALES-- HUGE SELECTION OF THE FINEST TIMEPIECES MADE. WE ARE YOUR GRANDFATHER AND CUCKOO CLOCK HEADQUARTER. FREE DELIVERY AND SETUP OF GRANDFATHER CLOCKS BY OUR EXPERTS. TOWER AND BUILDING CLOCKS. REPAIR AND RESTORATION OF ANTIQUE AND CONTEMPORARY CLOCKS AND WATCHS. GRANDFATHER CLOCK HOUSE CALLS. TOWER AND BUILDING CLOCK INSTALLATIONS AND REPAIRS. CONSULTATION FOR COLLECTORS AND ESTATES.