Hughes Plumbing

unknown

Best experience I've ever had with any service provider. First off, let me say I'm not that handy. I recently had to call an electrician because I cliff Hucstabled a light at my old house. My wife and I purchased a foreclosure. We knew it needed work. In the master bedroom , closet, and bath, we had a mold problem. Before, getting the mold cleaned I wanted to find the source. Also, I could not get the hot water tank to light. My time frame was tight, so I called several plumbers that were highly rated getting their voicemail.



Then I called Hughes. Steve answered, said he was finishing a job and would be there in 20 minutes. AND HE WAS. He found the source of the mold which was a leak on the line to the toilet that had gone unresolved. Then he took a look at the hot water tank. I'm not sure what it is called but the combustion portion was all corroded. He gave me options of replacing the part or the entire tank. I opted for replacing the part and he made a few phone calls and said he could have the part in two days and he would come back to replace it.



I also wanted him to reroute some of the waterlines in the bathroom (the line to the toilet came out of the side of the vanity and I wanted it to come out of the wall) in addition to fixing the leak on the toilet. He said he could do that on the same day. On the way out of the house we walked through the kitchen and he saw a sign placed by the seller saying, and quot;Do not turn on the faucet: Leaks.and quot; He asked if we wanted that fixed too. I told him we were trying to save money and I was going to try to replace the sink and pipes myself in the coming weeks.



He quoted me $450 for the hot water tank and $200 for the other work. Then Steve said while he was there he would try to fix the sink for free. He said, and quot;You have a new house. You're gonna want to paint and clean, having a working faucet in the kitchen will make things a lot easier. Later if you want to replace the sink you can, but at least you can use it in the meantime.and quot; I was blown away.



I could not be there when they came back to fix things, but my wife was. They said they would be there around 3:30. I went to the house right after work (about 5:00) and their truck was nowhere in sight. I was a little disappointed thinking they must of had to go get different parts or had to reschedule. My wife greeted me and I asked what the story was. She said they had already come and gone. We had hot water, a working toilet with a new line coming from the wall, and a working faucet. My wife said they were very polite and she felt completely comfortable.



Then I asked about the big question: Did he stay at $650? ( We had been charged well above estimates on some other work we had done by other providers recently.) NOPE! He did it all for $450. I had misunderstood what he had quoted me. I couldn't have been happier. The thing is I had texted him the night before saying I couldn't be there but my wife would and she would have $650, so he knew what we were expecting to pay and still only charged us $450.



Steve was awesome and I recommend him to everyone.

They came out and fixed both leaks. They crawled through a "creepy" crawlspace to fix one leak. Then they went to the opposite side of the house to fix the other leak. They were great, and enthusiastic about helping me.

Our hot water tank went bad that evening. I called Hughes Plumbing and he said they would be out next morning.. Hughes was earlier than scheduled (which was nice). Very polite and friendly. Very prompt. Also he looked at our gas stove and blew air out of lines with no charge. I would recommend Hughes Plumbing.

I became aware of the initial problem around 9:00 AM and called Hughs Pluming and one other. Mr. Hughes was there by about 11:20 and did all the described work very quickly and efficiently. He was very friendly and polite. The other company later called and said they might be able to get to me late in the day but more likely the next day. It would have been difficult for my elderly mother had the problem not been resolved quickly. I was very grateful for the prompt service and I thought the price was also fair for all that he did.
.

They came and fixed my leaking toilets, changed the faucet, and found another leak in the basement in addition to the one I already knew about and changed out a couple pipes to fix these bad leaks. Within about 24 hours the basement pipe started to leak really slowly again. I called them and they came right back out and fixed it again without charge. The price I paid was actually less than the original phone estimate. I was really pleased with their honesty on that and with everything. Even the fact that they had to come back out was ok since they did actually come back right away. They were very polite and even took off their shoes to make sure they didn't track dirt my house.