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Universal Windows Direct

Founded 2002 • With Angi since May 2009

4.7

(605) Verified Reviews

Description

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct is an award winning home improvement company based in Cleveland, Ohio. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities....

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Verified Reviews

A few reviews for this pro…

2.0

04/11/2021

The initial phone call and appointment with the salesperson went well. About two days after that initial appointment, I started receiving emails and phone calls with a rebate offer and explanation about why they could offer a rebate. For some reason, they need to send out a different person (manager) to discuss the rebate offer. During a pandemic, other companies do not feel the need to have all o...

DESCRIPTION OF WORK
Estimate for windows

CATEGORY glass repair,replacement windows

5.0

03/13/2021

Initial consultation was great. Nathan showed up on time and was very thorough and helpful through the whole process. He was even able to work with my littlest making it difficult at times. Highly recommend.

DESCRIPTION OF WORK
Replacement windows for whole home

CATEGORY glass repair,replacement windows

SERVICE PROVIDER RESPONSE

Hi! Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS
5.0

03/09/2021

salesman told me it would be January but it was march before installed. were on time and thorough

DESCRIPTION OF WORK
windows installed

CATEGORY glass repair,replacement windows

SERVICE PROVIDER RESPONSE

Hi, [Member Name Removed]. Your feedback is highly appreciated. Thank you for the review! - MS
4.0

02/20/2021

Our experience was as expected. The install was delayed due to COVID restrictions on importing materials but only by 2 weeks. The crew who installed was very nice and professional. Our only concern was when outside one of the crew members was smoking a lot. Even when using power tools. That seems unsafe to me. They did a nice job in cleaning up as well. Later that day the company called to see how...

DESCRIPTION OF WORK
We replaced 17 windows and a sliding door

CATEGORY glass repair,doors

SERVICE PROVIDER RESPONSE

Hi, [Member Name Removed]. Thanks for taking the time to share your experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS
2.0

02/17/2021

My journey with UWD began on 4/2/2019 and has become a quest since. We purchased over $16K in windows & doors from them and were promised a delivery & install of no later than 6/19/2019, I put $10K in at the start. As June was coming up I reached out to them to see if they could provide me a timeline so I could plan my time-off, much to my surprise the timeline had shifted to July, but they did no...

DESCRIPTION OF WORK
Windows & Patio doors

CATEGORY replacement windows,doors

SERVICE PROVIDER RESPONSE

Hi, [Member Name Removed]. We are sorry to hear that we failed to meet your expectations. We take full responsibility for the lack of communication and wish you had a better experience working with us as this is not reflective of our company's values or mission. Thank you for your feedback and for making us aware of this as it provides an opportunity for us to improve what we do and who we are. We...

Services Offered

Replacement windows, front doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes & scallops, roofing, gutters & gutter protection.

Services Not Offered

Glass repair, window frame repair

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
No
Warranties
Yes