THE ROOF WAS TAPPED OFF BUT THE RAIN WAS STILL COMING THROUGH. I CALLED ANOTHER COMPANY AND DISCOVERED IT WAS NOT THE ROOF BUT THE CHIMNEY THAT WAS LEAKING. I GAVE THIS COMPANY A $900 DEPOSIT FOR THE WORK AND WAS TOLD I WOULD GET IT BACK. THIS WAS 10 MONTHS AGO. I HAVE CALLED HIM NUMEROUS TIMES BUT STILL HAVE NOT RECEIVED ANY MONEY BACK. WE HAD AGREED UPON THE REFUND IN THE AMOUNT OF $500 BACK. THE REST OF THE MONEY I WAS GOING TO USE TO PAY HIM FOR HIS TIME.
Description of Work: AN ESTIMATE TO REPAIR WHAT WAS THOUGHT TO BE A LEAKY ROOF.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$450
Response from RICHARDS ROOFING
I BELIEVE THE MEMBER IS MISTAKEN ABOUT THE FACTS OF OUR BUSINESS TOGETHER. THE ENCLOSED DOCUMENTATION SHOWS THAT SHE SIGNED A $2,500 CONTRACT WITH RICHARDS ROOFING AND PAID A DEPOSIT OF $835.00. I DID INDEED PERFORM WORK AT HER HOUSE ON FOUR SEPARATE OCCASIONS. SHE CANCELED SCHEDULED MEETINGS THREE TIMES CAUSING DELAYS IN MY SCHEDULE. I AM THE INDIVIDUAL WHO, WITH HER PRESENT, CUT A HOLE IN HER INTERIOR WALL, CLIMBED INTO THE CAVITY THIS CREATED AND OBSERVED WATER DRIPPING FROM THE TOP OF THE CHIMNEY, CORRECTLY DIAGNOSING THE PROBLEM AND SUGGESTING THAT SHE CONTACT A MASON. I HAVE RETURNED EVERY PHONE CALL SHE HAS MADE TO ME AND DO WANT TO RESOLVE THIS ISSUE, BUT ALSO BELIEVE I AM DUE COMPENSATION FOR MY TIME.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing
FAQ
RICHARDS ROOFING is currently rated 2 overall out of 5.
No, RICHARDS ROOFING does not offer free project estimates.
No, RICHARDS ROOFING does not offer eco-friendly accreditations.
No, RICHARDS ROOFING does not offer a senior discount.
No, RICHARDS ROOFING does not offer emergency services.