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American Granite and Marble Concepts

Founded 2005 • With Angi since March 2013


(4) Verified Reviews

Business Details

Phone Number


7325 Fairoaks Rd

Bedford, OH 44146


Additional emails -,, Additional DBA - JGK Enterprises Inc. Additional contact names - Ilene, Nancy.

Verified Reviews

A few reviews for this pro...
Mary Jo B.
Description of Work
New kitchen granite counter tops. Did complete job with island in one day.
ceramic tile, countertops, home remodeling
mary C.
What a horrible experience. After receiving a myriad of excuses (and of course, nothing was ever their fault) for issues leading up to my template date. I decided it was best not to move forward with this company. Not once did I receive an apology from them. I cancelled my order after it was discovered they didn't have enough material to complete my order. I had tagged two slabs at their supplier's warehouse, however, they only purchased one of them. Their plan was to butcher the slab and put in multiple seams in order to keep the cost down. When I asked for my deposit back, the owner Michelle chose to argue with me on the showroom floor, demanding that I pay a re-stocking fee. Completely classless. There are so many other fabricators to choose from. I wish I would have checked Angie's List first!! UPDATE: As you can see by Michelle's response, she is defensive and doesn't know when to apologize or take accountability. Very unprofessional. Michelle, fact is: you decided to purchase and attempt to use less material and add more seams to "make it work". That, in my opinion, is "butchering" the granite. Blaming the customer for not measuring their own sink placement and calling you back is sad. Do I work for you? I think not. Additionally, both you and I know that the material was on hold with the supplier longer than their max hold time because you, American Granite, moved my template date back (twice). Delay after delay. Is that my fault too, Michelle? Is it the supplier's fault? No. Instead of sending out your template person in a timely manner to take the measurements of my kitchen, you "guessed" and ordered one slab. The one slab requirement estimate that you referred to is because you didn't know how much you were going to end up using. Again, "a guess". All other fabricators I have spoken to said they would never make a determination of how much granite to purchase prior to template. This is one of the differences between American Granite and a quality company. To conclude: You did not have enough material to complete the job. I tagged two slabs of granite and you decided to only purchase one (without calling me or having a template completed). As a result, there wasn't enough material for an overhang and multiple seams were necessary, per your employee Shelly. Why should I pay you a 15% cancellation fee and 25% restocking fee when you are the ones to drop the ball? What a horrible way to run a business and treat your customers. Your defensiveness, blaming of others, and trying to charge them fees for your mistakes is unacceptable and completely unprofessional. Interesting fact: The supplier said that American Granite did not return the slab. They attempted to charge me a restocking fee for something that they never planned to return! Shame on you, American Granite. I have since started working with another fabricator and their service, along with their communication is, by far, EXCEPTIONAL compared to American Granite. Never once have they treated me anything less than a valued customer. I wish I would have never walked into American Granite. Run far far away from this company and never look back.
Description of Work
Hired to install Granite Countertop.

Service Provider Response

There were no "issues" as Ms. [member name removed] is alluding to. It was explained and discussed with Ms. [member name removed] from the beginning that her project would only require one slab, as it was nearly 64 square feet in size, and her kitchen only required 48 square feet. During one of her many visits (on 6/10 or 6/11) we explained to her that a maximum of two seams would possibly be required (and showed her where they would possibly be located), and she seemed more than OK with that, and expressed her desire not to have to go into the expense of two slabs. We also explained to her that we could possibly only need one seam, depending where her sink was located, as her drawing was not that detailed. She was going to call us with that information so we could better determine - we never received that information. There was never a plan to "butcher" the slab as she is claiming, as that is not how we produce our jobs. It was nearly two weeks after her visit, that she signed our Estimate and Customer Contract (which clearly stated that it was based on a one slab requirement), and paid her deposit on 6/22/15. Additionally, her material had been on hold at the supplier for four weeks - two weeks longer than that of their maximum hold time (which is clearly stated on the documentation she received from them). We had no control over the release of hold on that second slab after such time passed, however it was insignificant as it was not going to be needed. Ms. [member name removed] came in to our showroom on 7/16/15 demanding a full refund (after sending nasty emails earlier that day). We again tried to explain to her that one slab was more than plenty and possible seam placement. We also explained the terms of our contract that she signed (15% minimum cancellation fee), and that of returning special order items (material that is not purchased from our stock) and the possible restocking fee (25% with this particular supplier), to which she was not satisfied with, making threats that a relative of hers was an attorney, among other behaviors exhibited by her body language. After talking to our supplier, he waived the restock fee as he had other parties interested in the material, a check for Ms. [member name removed]'s full deposit was issued to her.
Kate S.
Description of Work
This is the second time we've used American Granite to install granite in our house. We love their selections of granite and the price is great. We will continue to use them in the future!
ceramic tile
Eugene K.
The installers were very curteous, very clean, and punctual. They explained what they were going to do every step of the way. They worked for 6 hours and did not even take a break.
Description of Work
Kitchen Counter Tops

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    General Information
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    Services Offered

    Kitchen counters, bathroom vanities, tub surrounds, fireplace surrounds, tiles sales & install, bar areas, design, outdoor kitchens, tabletops & commercial counters.

    Services Not Offered

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    Frequently Asked Questions & Answers about American Granite and Marble Concepts

    How is American Granite and Marble Concepts overall rated?

    American Granite and Marble Concepts is currently rated 4.4 overall out of 5.

    What days are American Granite and Marble Concepts open?

    American Granite and Marble Concepts is open:

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 6:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    Does American Granite and Marble Concepts offer free estimates?

    Ask American Granite and Marble Concepts for details on free project estimates.

    Does American Granite and Marble Concepts offer eco-friendly accreditations?

    No, American Granite and Marble Concepts does not offer eco-friendly accreditations.

    Does American Granite and Marble Concepts offer a senior discount?

    No, American Granite and Marble Concepts does not offer a senior discount.

    Are warranties offered by American Granite and Marble Concepts?

    No, American Granite and Marble Concepts does not offer warranties.

    What services does American Granite and Marble Concepts offer?

    American Granite and Marble Concepts offers the following services: Kitchen counters, bathroom vanities, tub surrounds, fireplace surrounds, tiles sales & install, bar areas, design, outdoor kitchens, tabletops & commercial counters.