American Granite and Marble Concepts

unknown

What a horrible experience. After receiving a myriad of excuses (and of course, nothing was ever their fault) for issues leading up to my template date. I decided it was best not to move forward with this company. Not once did I receive an apology from them. I cancelled my order after it was discovered they didn't have enough material to complete my order. I had tagged two slabs at their supplier's warehouse, however, they only purchased one of them. Their plan was to butcher the slab and put in multiple seams in order to keep the cost down. When I asked for my deposit back, the owner Michelle chose to argue with me on the showroom floor, demanding that I pay a re-stocking fee. Completely classless. There are so many other fabricators to choose from. I wish I would have checked Angie's List first!! UPDATE: As you can see by Michelle's response, she is defensive and doesn't know when to apologize or take accountability. Very unprofessional. Michelle, fact is: you decided to purchase and attempt to use less material and add more seams to "make it work". That, in my opinion, is "butchering" the granite. Blaming the customer for not measuring their own sink placement and calling you back is sad. Do I work for you? I think not. Additionally, both you and I know that the material was on hold with the supplier longer than their max hold time because you, American Granite, moved my template date back (twice). Delay after delay. Is that my fault too, Michelle? Is it the supplier's fault? No. Instead of sending out your template person in a timely manner to take the measurements of my kitchen, you "guessed" and ordered one slab. The one slab requirement estimate that you referred to is because you didn't know how much you were going to end up using. Again, "a guess". All other fabricators I have spoken to said they would never make a determination of how much granite to purchase prior to template. This is one of the differences between American Granite and a quality company. To conclude: You did not have enough material to complete the job. I tagged two slabs of granite and you decided to only purchase one (without calling me or having a template completed). As a result, there wasn't enough material for an overhang and multiple seams were necessary, per your employee Shelly. Why should I pay you a 15% cancellation fee and 25% restocking fee when you are the ones to drop the ball? What a horrible way to run a business and treat your customers. Your defensiveness, blaming of others, and trying to charge them fees for your mistakes is unacceptable and completely unprofessional. Interesting fact: The supplier said that American Granite did not return the slab. They attempted to charge me a restocking fee for something that they never planned to return! Shame on you, American Granite. I have since started working with another fabricator and their service, along with their communication is, by far, EXCEPTIONAL compared to American Granite. Never once have they treated me anything less than a valued customer. I wish I would have never walked into American Granite. Run far far away from this company and never look back.

unknown

The installers were very curteous, very clean, and punctual. They explained what they were going to do every step of the way. They worked for 6 hours and did not even take a break.