This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Universal Windows Direct of Cleveland
Vinyl Siding Install or Completely Replace, 3-5 New Window Installation, 6+ Room New Window Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.
Business highlights
23 years of experience
Services we offer
Asphalt Roofing , Exterior Doors , Gutter Guards, Vinyl Siding , Windows
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.652 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 52 reviews
Laura P.
Aug 2024
They were exceptional, courteous and on time. They explained every detail, kept to a time line and completed the job efficiently. I love my new windows.
Bruce B.
Jul 2024
Installers were professional and cleaned up after the installation.
Response from Universal Windows Direct of Cleveland
"Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS"
Renee M.
Aug 2023
3-5 New Window Installation
Thank u
Response from Universal Windows Direct of Cleveland
"Hello, Renee. Thank you for the 5-star review! We truly appreciate it. Please do not hesitate to reach out if you need anything!"
Beverly H.
Aug 2022
6+ Room New Window Service
Universal Windows we’re very professional! They were able to move my appointment earlier than expected. They were very efficient and the windows look fantastic! Our initial contact person/salesman Marty was very knowledgeable and down to earth. Thank you!
Response from Universal Windows Direct of Cleveland
"Hello, Beverly! Thank you for the positive feedback and recommendation! We are so happy to hear that Marty Larkin provided you with a great experience. Please do not hesitate to reach out if you need anything! ^JD"
Steve B.
Aug 2022
6+ Room New Window Service
They did a great job
Response from Universal Windows Direct of Cleveland
"Hi, Steve. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^JD."
Pete P.
Jan 2022
Great job. They got windows installed in 1 day and were 3 weeks ahead of the scheduled time . The installers were amazing to deal with even cleaned up the mess I made tearing stone off the front of house to get bay window out. I will be using them for install on front door and sliding patio door, great company to work with and are local
Response from Universal Windows Direct of Cleveland
"Hello, Pete. We really appreciate you taking the time out to share your experience with us and thank you for trusting us with your home improvement project!^JD"
Earl M.
Jan 2022
Make sure when your windows are measured, that you request and installation professional and the measurement individual to come together to measure your windows. Because if there is an error in measurements the delay will not be compensated for the time you need to adjust your work schedule, if you work and need to be home during the install. I had to take off two days and another one for an upcoming window that was miss measured. Excellent quality of Windows however and excellent installation professionals.
Response from Universal Windows Direct of Cleveland
"Hi, Earl. Your feedback is highly appreciated. Thank you for the review!"
Paige L.
Jan 2022
None
Response from Universal Windows Direct of Cleveland
"Hello, Paige. Thank you for the 5-star review! We truly appreciate it. Please do not hesitate to reach out if you need anything!^JD."
Amie P.
Jan 2022
Very pleased
Response from Universal Windows Direct of Cleveland
"Thank you so much for your kind words, Amie. We really appreciate you taking the time out to share your experience with us. Please do not hesitate to reach out if you need anything!"
Christopher C.
Jan 2022
I would have gave them five stars. but appointment scheduling is a little pushy my windows were not suppose to be in until February. I was forced to change my plans. Instead of paying storage fee at the warehouse. Cleveland area manager has absolutely zero people skills with customer. Sale man was great 5stars. Window measurement was great 5 stars. Installers were great 5 stars. Customer service from manager 0 stars.
Response from Universal Windows Direct of Cleveland
"We appreciate your feedback, Briana. If you would like to discuss your experience further, don't hesitate to reach out to us at [email protected]. We would love the opportunity to resolve any issues."
Bob P.
Dec 2021
This crew showed up on time and got to work. Very friendly and thorough. The install is perfect and they got it done pretty quickly. Canâ t say more about how pleased I am with this group of installers.
Response from Universal Windows Direct of Cleveland
"Hi, Bob. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!"
Heather G.
Oct 2021
I would have given 5 stars but only thing that got me is they were smoking outside while installing the windows so the smell of smoke was coming into my house.
Response from Universal Windows Direct of Cleveland
"Thank you for this feedback, Heather! We truly apologize for this experience and will use this information to internally coach our team to provide a better customer experience going forward. ^JD"
Steve B.
Oct 2021
.
Response from Universal Windows Direct of Cleveland
"Hello, Steve. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD"
Tom N.
Oct 2021
6+ Room New Window Service
They were professional and installed 6 windows in about 6 hours. One window was cracked upon arrival. It was replaced within a month.
Response from Universal Windows Direct of Cleveland
"Hi Tom! We appreciate you taking the time to share your experience with us and we're thrilled we could correct your cracked window in such a quick amount of time! If there's anything else we can assist with, please don't hesitate to reach out.^JD."
Robert B.
Oct 2021
the installers were very respectful and left us with no messes the windows work great very easy to work with I love the safety latches and use them often.
Response from Universal Windows Direct of Cleveland
"Hello, Robert. We really appreciate you taking the time out to share your experience with us and thank you for trusting us with your home improvement project!^JD."
Julian R.
Oct 2021
3-5 New Window Installation
Great work clean
Response from Universal Windows Direct of Cleveland
"Hi, Julian. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD"
Lara W.
Sep 2021
6+ Room New Window Service
The sales person was refreshingly low pressure and the installers were a brother and sister pair who arrived even earlier than they said they would and completed the job quickly! We love the look and quality of the windows and screens. It’s been great to open the windows in cooler, less humid weather and comforting to have the locks that keep the windows from being opened further from the outside. Looking forward to seeing how our utility bills improve this winter!
Response from Universal Windows Direct of Cleveland
"Hi, Lara. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD"
Sylvia J.
Sep 2021
6+ Room New Window Service
I had 11 windows installed and none of them would open. I assumed that **you get what you pay for** but that didnt workout. They are expensive and I am still waiting for the last window replacement.
Response from Universal Windows Direct of Cleveland
"We appreciate your feedback, Sylvia. If you would like to discuss your experience further, don't hesitate to reach out to us at [email protected]. We would love the opportunity to resolve any issues. ^AM"
Allison C.
Aug 2021
The installers were wonderful l! Hard working, kind and professional
Response from Universal Windows Direct of Cleveland
"Hi, Allison. Thank you so much for leaving us a stellar review! ^AM"
Douglas T.
Aug 2021
Took over a year before everything was completed
Response from Universal Windows Direct of Cleveland
"Hi, Douglas. Your feedback is highly appreciated. Thank you for the review! ^AM"
Richard D.
Aug 2021
Excellent work
Response from Universal Windows Direct of Cleveland
"Hi, Richard. Thank you so much for leaving us a stellar review! ^AM."
Eloise L.
Aug 2021
Very professional install. Installers were very respectful.of property. Showed up on time and completed on time
Response from Universal Windows Direct of Cleveland
"Hi, Eloise. We are thrilled to learn that you had a positive experience with us! Please do not hesitate to reach out if you need anything! ^AM."
Loree B.
Jul 2021
6+ Room New Window Service
Installers prompt and courteous
Response from Universal Windows Direct of Cleveland
"Thank you for taking the time to leave a review! ^AM"
Chris M.
Jun 2021
Professional sales rep respected our time, did not use high pressure sales tactics. Installation techs were very professional and experienced.
Response from Universal Windows Direct of Cleveland
"Hi, Chris. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! ^AM."
Marilyn H.
Jun 2021
The installer arrived on time and was professional. Before leaving he explained how the features of the windows and how to adjust the screen.
Response from Universal Windows Direct of Cleveland
"Hi, Marilyn. We appreciate the kind words and are glad we could provide you with a positive experience! Please don't hesitate to reach out if you need anything! - MS."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Universal Windows Direct of Cleveland is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: 11:00 AM - 5:00 PM
Universal Windows Direct of Cleveland accepts the following forms of payment: CreditCard
Yes, Universal Windows Direct of Cleveland offers free project estimates.
No, Universal Windows Direct of Cleveland does not offer eco-friendly accreditations.
No, Universal Windows Direct of Cleveland does not offer a senior discount.
No, Universal Windows Direct of Cleveland does not offer emergency services.
Yes, Universal Windows Direct of Cleveland offers warranties.