The Cleaning Authority - Dayton
About us
The average homeowner spends 12-28 hours cleaning their house every week. At The Cleaning Authority of Dayton, we believe that life’s too short to spend it cleaning your own home. We provide high quality, environmentally-responsible house cleaning services so that you can focus on more important things. You can count on us to keep your home looking its best. All of our professionals are fully bonded and insured. Add'l. area contd: Dayton 45459, Fairborn 45431, Miamisburg 45342, Spring Valley 45370, Springboro 45066, Xenia 45385. Cash facility available. Additional pho nos: (937) 426-6691, (937) 428-7840, (937) 528-1790.
Business highlights
23 years of experience
Services we offer
House Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.333 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 18% | ||
| 18% | ||
| 6% | ||
| 0% |
Showing 1-25 of 33 reviews
Charles W.
Oct 2017
I thought they were very professional and timely and effective.
Mary S.
Dec 2016
If I need change days you get a different crew, so we are changing from weekly to monthly I get a different crew this.
Because they are a company their probably doing more like health care and other things, sometimes when you hire maids that is an independent contractor, I hire somebody that does it on her own and she pays her own social security she may use her husband health care she may not charge as much, I have had other people in the house in the pass that have done about the same and they were probably a little less expensive.
I can call and change the day, if I give then twenty four hours notice like we aren't going to be here, so I can call them with twenty four hours and get a different days.
Because they are a company their probably doing more like health care and other things, sometimes when you hire maids that is an independent contractor, I hire somebody that does it on her own and she pays her own social security she may use her husband health care she may not charge as much, I have had other people in the house in the pass that have done about the same and they were probably a little less expensive.
I can call and change the day, if I give then twenty four hours notice like we aren't going to be here, so I can call them with twenty four hours and get a different days.
Lorlee H.
Feb 2016
unknown
Latisha G.
Sep 2015
They're usually generally punctual and staff is responsive. A significant concern is the lack of consistency regarding the quality of the clean. Sometimes they are very good but other times I have to go behind them and clean again. For example, right after a recent clean I had to clean my toilets. In addition, bed room sheets were not changed. The quality had been getting worse recently and we're likely going to cancel our services.
Response from The Cleaning Authority - Dayton
"Here at The Cleaning Authority we appreciate all feedback given to us. We always want our customers to be satisfied with the quality of work that is preformed in their homes. This is why we have a satisfaction guaranty for all of our customer. All we ask is that they inform us within 24 hours so we are able to return to the home and correct any concerns they may have. Please know that communication with the company and staff is the best way for us to provide our customers with highest quality and consistence. After receiving the message from Angies List our office contacted the customer directly to discuss her concerns. When speaking to the customer the office did assure her that calling us directly is the only way we are able to correct her concerns. We would have never known about her toilet concerns if we did not receive the message from Angies List. We did assure her that the team would work on the consistency during future scheduled cleanings. Further more our quality inspector will be making regular visits to ensure quality."
TERESA A.
Apr 2015
unknown
George P.
Jan 2015
They're punctual. The job they do isn't quite exactly what I like but there's nobody I got right now.
Response from The Cleaning Authority - Dayton
"[member name removed], Thank you for you review of our services we provide to you. We would like to improve our services so that you feel you are getting the quality services you are expecting. We will call to discuss in detail any concerns you have had about your previous cleans and will work to improve your services ongoing. Again, we appreciate all of the feedback we receive and will follow up immediately."
Candy S.
Nov 2014
Two ladies arrived within the time limit and began what was to be a 2 hour cleaning. We asked for a move out clean of an empty house we are about to sell. House was in good condition with no heavy cleaning required. Spoke with Erin and asked for kitchen and 2.5 baths to be cleaned, no other rooms. Returning that evening I noticed the bathroom vanity lights had not been cleaned in any of the baths. Inside of frig not cleaned and we specifically talked about this being done. Called Erin and reported this. She took $10.00 off the clean. Upon further inspection after my phone call I noticed the inside of stove not wiped out.( it was clean but needed wiping down) and front of stove around knobs was not cleaned. Attention to detail was lacking. But the wood floors looked nice.
Response from The Cleaning Authority - Dayton
"[member name removed] I want to apologize that the team did not clean the inside of the refridgerator and did not clean the vanity lights in the bathrooms. It is our policy to provide a service that is 100% satisfactory to our customers and we did not accomplish this for you. I know the team wanted to meet your expectations and felt badly this was missed. I know Erin offered to return immediately and correct this but you had already done so. I appreciate your feedback so that we can make sure we are double checking our work on the customized cleans. We will have our customers walk through with us to be sure we have not missed any items requested. Again, I apologize for the mistake and thank you for your business. Tina Timmons, Owner The Cleaning Authority"
Ashley M.
Oct 2014
unknown
Response from The Cleaning Authority - Dayton
"[member name removed], Thank you very much for your feedback of our services. We appreciate this very much as it helps us with our services in the future. Please continue to let us know how we are doing and if we can improve in any way. Thank you, Tina Timmons, Owner, The Cleaning Authority"
Denise W.
Jun 2014
They were okay. There were areas that they had to be called because they didn’t do. My father has dementia and we chose to quit using them because of my father and because my son in the bathroom overheard them talking to my father saying, “Mr. Carter would it be okay if we skipped this today?” They didn’t know my son was in the house and as my son walked out, he walked by them and he saw them and he didn’t say anything. We had some issues with them not thoroughly cleaning his house or like every two weeks they were supposed to change his bed linens and stuff and they haven’t been changed at all. When I called the owners, they were very nice about it and they said they would do it again but that comment let me know that they didn’t do it when they were supposed to and that when we called the owner about it, they said we hadn’t have anyone complain about this before and I saw it if they are doing it people having dementia, how are they going to complain? They don’t remember if there is nobody there. My son has said he would tell them, aren’t you going to dust this so there were just too many discrepancies. We had picked them because the owner came out, we sat down them, we voiced our concerns, that my dad has Dementia and we chose them because they were an all natural cleaning place and she said, yea we understand, this and that but there were just too many discrepancies. I would not use them again or recommend them to a friend of mine. It was $100 some every two weeks for my house and $100 for my father’s house and they were both around 2200 to 2400 square feet. They did have a rotating schedule and they were good about leaving documentation but twice I had to call them maybe like they were supposed to do cabinets and the cabinets weren’t done.
Response from The Cleaning Authority - Dayton
"Mrs. [member name removed], I know it has been 2 years since we provided service for you but I appreciate your feedback concerning your father's cleans. I remember our conversations and I am sorry we were not able to resolve these issues for you. We accept all concerns and feedback and use it to correct issues and make our services better for our customers. Each customer is valuable and we want you to feel that way. Please let me know if there is anything else we can discuss or do for you. Thank you, Tina Timmons, Owner The Cleaning Authority 937-426-6691"
Donald T.
Jun 2014
They are wonderful. On time, Professional, Thorough, competitively priced.
Response from The Cleaning Authority - Dayton
"[member name removed], Thank you for your review. It is so important to us that we provide a great service and we are glad this is your experience. Please let us know if there is anything else we can do for you. Sincerely, Tina Timmons, Owner, The Cleaning Authority"
Kim M.
Jun 2014
Things went pretty good. I have solid hardwood floors throughout the first floor, and they are really the only folks that have done a good job of keeping it streak free and clean. They are reliable, and prompt. They seem to be pretty conscientious and professional.
Response from The Cleaning Authority - Dayton
"[removed member name], Thank you for your feedback regarding our services. We appreciate hearing from our customers so that we can improve our work on an ongoing basis. We are glad our products and cleaning system work on your wood floors, we know how difficult this can be. We want to be competitive with our prices but know companies that charge less usually provide less. We will continue to work on all areas of our business to be your choice in the Residential Housecleaning business. Please take advantage of our AWARDS program. We have many customers receive free cleans earning points and referring other customers! Let us know if you have any questions. Thank you, again. Tina Timmons. Owner, The Cleaning Authority"
George P.
Jun 2014
I contacted 3 cleaning companies 2 of them gave me estimates over the phone (how they can do that is beyond me) and their prices were very high. TCA called me back and set up an appointment to come out and see/inspect my home and then Tina (who was very adorable and professional) came out looked around and then gave me a fair price, then next day their office called and set up a date to clean, 3 young women came out and cleaned everything without questions and did a real good job. I will continue to use them and recommend them to others.
Response from The Cleaning Authority - Dayton
"Mr. [member name removed], Thank you for your feedback concerning our services. We strive to provide the best experience for our customers and are very happy you are happy! Please keep in touch with us and let us know how we can continue to meet your needs. Thank you, again. Tina Timmons, Owner The Cleaning Authority"
Christina B.
Jun 2014
They were great. Two girls came to do the work. They brought all their own supplies, and they were incredibly kind. They did a very thorough job, and I was pleased. The only negatives to my experience were that one of my things got broken accidentally (they left a very sweet and apologetic note, so I was not especially angry) and they showed up about 90 minutes late. This is also understandable, as the job prior to mine was very large and very far away. Perhaps they should have called to let me know, however.
Response from The Cleaning Authority - Dayton
"I am very glad you had a great experience with The Cleaning Authority. This is not my office, though, and wanted to be sure the correct office received your review. Thank you, Tina Timmons, owner The Cleaning Authority Dayton Ohio"
Jenice W.
Jun 2014
They use Eco friendly material, so your house does not smell of chemical. However, the quality depends on the cleaners you get that day.
Response from The Cleaning Authority - Dayton
"[member name removed], Thank you very much for the feedback you have provided us. We want all of our cleans to be excellent and our teams to provided consistent quality work. We appreciate any feedback that helps us work on our services. We will be in touch with you to learn of any specific areas we can improve upon. Please know our customer satisfaction is the most important part of our business. Thank you, Tina Timmons, Owner, The Cleaning Authority"
Beth T.
May 2014
I initially emailed TCA for an estimate on biweekly cleaning. I received a response right away with a price range, so I called to set up an in house estimate. Tina was on time for the scheduled estimate and was professional and thorough. She provided a written list of all services and a detailed written estimate. We have a 5 bedroom, 3.5 bath house with a finished basement. The bi-weekly cleaning estimate was $165 for the first two cleanings and then $135 each cleaning after that.
When I called back to say that we didn't want to include our finished basement in the regular cleanings, she removed them, gave us a new estimate immediately, and said that we could add those rooms on anytime we needed them cleaned. The final estimate was $131 for the first two cleanings ($141 before the $10 Angie's list coupon) and $105 for each cleaning after that. If we want to add the basement in, it's $30 for the whole thing, or they can add on individual rooms if we want.
Monday was our first cleaning. We arrived home from work while Janice and Anne were still cleaning. They were friendly and obviously working hard. They did a great job and we are looking forward to how clean our home will be going forward. The bathrooms and kitchen were in great condition and the bedrooms looked great.
We will definitely recommend TCA to any one looking for a cleaning service.
When I called back to say that we didn't want to include our finished basement in the regular cleanings, she removed them, gave us a new estimate immediately, and said that we could add those rooms on anytime we needed them cleaned. The final estimate was $131 for the first two cleanings ($141 before the $10 Angie's list coupon) and $105 for each cleaning after that. If we want to add the basement in, it's $30 for the whole thing, or they can add on individual rooms if we want.
Monday was our first cleaning. We arrived home from work while Janice and Anne were still cleaning. They were friendly and obviously working hard. They did a great job and we are looking forward to how clean our home will be going forward. The bathrooms and kitchen were in great condition and the bedrooms looked great.
We will definitely recommend TCA to any one looking for a cleaning service.
Response from The Cleaning Authority - Dayton
"[member name removed], Thank you for your positive response about your experience. We look forward to maintaining a great relationship with you going forward. Please keep in touch with any feedback in the future. Tina Timmons, Owner, The Cleaning Authority"
Jenny A.
Apr 2014
unknown
Response from The Cleaning Authority - Dayton
"[member name removed], Thank you for your review, we appreciate your feedback as it helps us reflect on our services and work to make ourselves better. We are glad you are happy with the professionalism of the team and our communication with you. However, we want you to be equally happy with the quality of your cleans! We want you to see The Cleaning Authority as the best option and refer others to us, instead of feeling only partially satisfied. We will be in touch with you to see how we can accomplish this. We hope to see more reviews in the future showing we have accomplished this with you. Every customer is extremely important to us and we look forward to showing you this. Thank you again for your feedback. Tina Timmons, Owner, The Cleaning Authority."
Joshua L.
Apr 2014
.
Response from The Cleaning Authority - Dayton
"[removed members name], Thank you for your review of The Cleaning Authority. We appreciate all of the feedback we receive as it helps us become a better company. We would love to be able to improve our quality to match our professionalism and price. Please feel free to email or call to let us know what areas we can improve upon. We will make sure our inspector visits your home and we will continue to do everything we can to keep you happy! Thanks again, Tina, Owner, The Cleaning Authority"
William S.
Jan 2014
Did okay job. The employees worked hard, just didn't deep clean. I will use again for short term cleaning.
Response from The Cleaning Authority - Dayton
"As the owner of The Cleaning Authority, it is important to me that every customer have an "A" rated experience. I am very happy the team was professional and worked hard in your home. We want you to feel you are getting a thorough cleaning, though. We appreciate the feedback and will call to see what areas we can improve upon for your upcoming cleans. I am certain the team can meet your expectations, it is extremely important to us. Thank you, Tina Timmons, Owner, The Cleaning Authority"
Laurie S.
Oct 2013
I have been using them for a few months now. They do a great job and are very punctual with the bi-weekly schedule. I trust them in my house while I am at work and love walking in to a clean house. They rarely miss anything that needs cleaning. They have different "teams" and some are better than others. (mine is great) but even the "others" are pretty darn good.
Robin D.
Jul 2013
They are fine. They are really nice and pretty cool. The house is clean. They had one lady come that don’t come here usually and she broke something and they said they would replace it. It took 6 weeks and they gave us the wrong thing and it another 5 weeks and they haven’t replaced them correctly.
Amy G.
May 2013
Team 10 is the best.
Steven A.
Sep 2012
Extremely professional. Their price quote was very detailed. They did exactly what they claimed they'd do.
Mark H.
Aug 2012
They clean the house that 3 kids, 2 dogs, a cat and my husband and I live in. they are great!!! Everything sparkles when they are done! My husband works from home and they are a minimum distraction. Very responsive, and professional - both in the office and in the home. They have cleaned for me over a year!
Harry B.
Jul 2012
I’ve been with them for 10 to 12 years. They are very reasonable and do a great job.
Patti S.
May 2012
They come to my home for house cleaning every two weeks. They send two people to clean my entire home when they come. I have received good service from them. I am happy with their quality of work. I have been using them for about 1 year and plan to continue to use them for service.
Licensing
State Contractor License Requirements
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FAQ
The Cleaning Authority - Dayton is currently rated 4.3 overall out of 5.
The Cleaning Authority - Dayton accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority - Dayton offers free project estimates.
No, The Cleaning Authority - Dayton does not offer eco-friendly accreditations.
No, The Cleaning Authority - Dayton does not offer a senior discount.
No, The Cleaning Authority - Dayton does not offer emergency services.
No, The Cleaning Authority - Dayton does not offer warranties.