Sears Stores

We were very happy. Eveything was taken care of.

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The guy that did it was supposed to remove the refrigerator upstairs to downstairs and he didn't know that. The guy lied to us. He said, "They're going to charge us." So we had to pay extra money for that. We did; you can't leave the refrigerator. They were just going to unplug it and put the other one in and we wanted it downstairs.

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We had a minor set back during the process, but Steve Cory, the salesman took care of it right away. Everything was handled very efficiently.

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I was glad they were able to come out the day after I called. Wasn't happy they gave me an 8 to 5 time frame though. Technician showed up about 3:30 and did call me several times during the day to let me know when he would be out. When I initially called and talked to the service lady, she convinced me to buy a $200 one year service agreement on my 9 year old water heater. I figured if it was time for things to start going wrong so I agreed. The call was about $252 so the agreement was money well spent. The technician was very informative and let me know what he was doing the entire time. Very happy with this service.

Was disappointed their service did not include a 4 wheel alignment. in the original price. The previous tires had been on there for quite some time and it really needed the alignment. They would have done it but they were going to charge about another $95. There are other places that will do it for a lot less.

They started upstairs in the room furthest from the staircase. They continued to each room and by the time they were at the staircase, they had completly finished the upstairs. This prevented them from walking on wet carpet. They also switched on the fans, which circulates the air and facilitates faster drying time. Also, before they cleaned each room, they put all furniture (ie nightstands, dresser, ect) on small peices of plastic to prevent sokage into the furniture. One the first floor, they continured with the same method, but started with the couch and loveseat first.
They moved all the furniture themselves. It was an absolute professional and seamless job, and were done in no time.

.That is where we bought the appliances. The part was under warranty.

I purchased a new dishwasher from Sears and they came out to my house and installed it. I chose Sears because I always buy my appliances from Sears. The salesman suggested the dishwasher that would be best for my needs. I set up a date to get the dishwasher installed and they removed the old dishwasher and was in and out of my house within 1 hour and a half.

Its nice and clean and well organized.

They checked the door and the lights on the microwave oven, which I had covered with a service plan. The overall experience was excellent. They were here as soon as they could get here and they were very professional. I'd say that I would absolutely use them again!

The service was good. They delivered the appliance in a timely way.

Salesman was able to find the lowest price and the installer was punctual and professional and very pleasant to deal with.

The price was in the range of $1300. We went to Sears because we looked at the consumer reports. When we first got there, we were surprised because the salesman was kind of pushing us towards the cheaper models, but we wanted a quiet model and that was in the higher price range. So, I was very impressed with that. He seemed professional and seemed to know what he was talking about. The guy who came out to install was on time and he did a good job. He left some water on the floor. After he left, I ran the dishwasher and I didn't know if the water was from the dishwasher or from what he had left on the floor. Once I cleaned it up, everything was fine and that for me is not a big deal. I would use their services again.

They were very punctual although they were quite expensive. It cost $150 just for them to come and the parts were over $100.

We bought the microwave from them. The price we paid was inclusive of the microwave. The interaction was great. They were very good. We were very pleased with it. We have used Sears for years for appliances and we have been very happy with their service all over the country wherever we have lived. We have been very happy with them. They have good appliances in their store. They provide good services when you call. We have been very pleased with their service over many years. They are like everybody else in their pricing. Sometimes they have good sales. Their appliances are of excellent quality. We have had no problems at all and we have used everything pretty much. Their responsiveness is excellent. They come out when you call them. They are very professional. We will use them in the future if we need new work done or we buy new appliances.

We installed it ourselves. We absolutely love our new water softener. It works much better than our last softener and holds way more salt so we do not have to fill it as often.

THEY WERE EXCELLENT. I JUST LIKE THE SERVICE THEY GIVE YOU THERE. THE PEOPLE ARE ALWAYS NICE TO ME AND ARE ALWAYS VERY HELPFUL. I HAVE BEEN USING SEARS FOR MANY YEARS NOW AND HAVE ALWAYS BEEN SATISFIED.