I placed a call and got an answering machine but my call was returned the same day. Everything went just as the first call, very prompt and came as promised. I had a freezer, 2 treadmills, a weight machine and other heavy items removed. All were removed quickly and any debris cleaned up. The price was better than I thought it would be. Definitely a man to call. I work nights and he was willing to work with me on time and then was very prompt.