La Z Boy Furniture Gallary

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I like the quality of the chair. It is very nice. I would give them all A's. The only thing that I was disappointed in was that I called them the next August and the would not fix it. The warranty was already up. Also, this was a floor model and did not tell me that the warranty would not run out.

2/25/14
They have still not helped me with my chair.  Buyer beware of La z boy.

Beware of what the salespeople tell you in terms of special order delivery. 
Our story starts on
December 29, 2012. My husband and I were looking for a sleeper sectional to put
in our basement that was scheduled to be complete by the end of January, and
that's what brought us to La-z-boy that Saturday afternoon. We were greeted by
Michael Nicodeme, the store manager of the Beachwood/Warrensville Hts store at
Richmond and Harvard. Michael seemed pleasant, showed us lots of pieces, and
seemed to be pretty knowledgeable. We still had some shopping around to do so
we left that day, and visited Value City Furniture and Wayside Furniture in
Akron. We didn't find anything we liked more in the price range, and Michael
told us that if we came back the following day (Sunday, Dec 30) that he'd be
able to put in the 'special order' on Monday (12/31) and all the prices were
going up 7% after the new year. On an important side note, I'm still not sure
why it was a special order, it was a standard fabric and color for that couch,
they just didn't have it in stock. So we went back to La-z-boy on Dec 30th and
placed the order. Michael looked up a bunch of stuff on his computer and said
the couch should be ready in 4 weeks. Perfect, we told him. It should arrive by
January 28, just after our basement is finished. 
Fast forward 4 weeks. I haven?t received
a call to schedule delivery yet, so I called the store looking for an update.
Michael said it?s a little behind schedule and should be done in the next week
or so. Fine, I told him, as long as it?s here before Feb 8 when I have out of
town guests coming in to sleep on it, I can wait. He said no problem. I was
annoyed at this point because no one ever called me to tell me it was delayed.
But okay, I?ll let it slide. 
A week later, around Feb 4 I called just
to make sure it was on schedule again. Michael wasn?t in, and I spoke with
another person, who informed me that his computer system was telling him it
wasn?t going to hit their warehouse until Feb 16. I can feel my blood pressure
rising now. Not his fault, but I am really getting frustrated because I was
promised my couch and Michael knew I had guests coming in town. So I left a
message for Michael to call me back. He didn?t, so I called him a few days
later. He said the sectional arrived and there was a big tear in the fabric so
they had to send it back to get reupholstered. I?m really annoyed now
considering that he never picked up the phone to tell me this. So anyways, he
said it should get in by the week ending Feb 16. So now I have to put my guests
up in a hotel. 
So I call the week of Feb 11 once again looking for an update. No
call back from Michael. How did this guy get to be store manager in the first
place?? Anyways, on Feb 14 he emailed me an update.  And I quote, ?The
latest update is still the same. Furniture will ship from our plant the week of
2/18 and should arrive into our warehouse by 22nd
or 23rd. Once I get a notification that it landed I will call you to set
up delivery.? So now I am fuming. This is NOT what he last told me over the
phone. I forwarded the email to my husband to respond to because I knew I would
not be able to conduct myself in an appropriate manner.  Michael told my husband that there was a fabric defect and they
couldn?t get more fabric for a while to fix it. I don?t even know if he was
still talking about the tear at this point. When my husband told him that he
very late on this, he told my husband it could take 8 weeks for special order
delivery and that was an ?estimate?. Well 8 weeks was up on Feb 22 and it
should be in our basement by then. Then Michael told us that the order wasn?t booked
in their system until Jan 5 and that?s when the clock starts. So really the
couch wasn?t due until March 1. So despite the day we paid them, they didn?t
enter the special order for another 6 days, AND they didn?t tell us any of
that. 
So to summarize, we were promised a sectional delivered to our
house by January 28. The sectional was actually delivered on March 1. The
communication was completely one way. Our salesperson, the store manager, never
reached out to update us on anything. And to seal the deal, even the delivery
guys (independent contractors) even said Michael N is a real ?used car salesman?
type. They offered several stories on how Michael manipulated customers into
paying extra for things like delivery up or down a flight of stairs, or
charging customers to remove the old couch, which is actually standard and
included in normal delivery. I was told by the delivery team that Michael used to work at the
Mentor store also. Who knows where he?ll pop up next. I would insist on another
salesperson or forget La-z-boy altogether. 
If we could do it all over again, we would?ve bought the Broyhill
sectional from Wayside. Dealing with Michael is not worth all the time and
energy we wasted. 
**Note ? We had minimal contact with other salespeople there, so I
cannot say if our experience would?ve been different had it not been for
Michael. But keep in mind, he is the STORE MANAGER and when you have terrible
leadership and guidance like that, using misleading tactics and not following
up with customers when their orders are late, it usually resonates throughout
the store. 

THIS WAS A BAD EXPERIENCE FROM THE BEGINNING. THE CHAIR WAS NOT IN STOCK BUT THE STORE BILLED ME THE TOTAL AMOUNT. THEY DID CREDIT WHEN I COMPLAINED TO AMERICAN EXPRESS. THEY CHARGED $49.95 FOR DELIVERY AND SAID THEY WOULD NOT TAKE THE OLD CHAIR AWAY BUT WOULD TAKE IT OUT OF MY HOUSE. THE NEW CHAIR WAS DELIVERED TODAY (MARCH 3, ABOUT TWO WEEKS AFTER I WAS LEAD TO EXPECT IT) AND THE DELIVERY GUYS TOLD ME I WOULD HAVE TO PAY $15 TO HAVE THEM TAKE IT OUT. I REFUSED. THEY TRACKED SNOW IN, BANGED INTO MY DOOR AND NEVER APOLOGIZED FOR ANYTHING. I WILL TELL EVERYONE WHO MIGHT ASK NOT TO USE LA Z BOY.