A CLEANER IMAGE
Founded 1993 • With Angi since May 2003
Business Highlights
Emergency Services OfferedPhone Number
Address
27101 KNICKERBOCKER RD STE C
Bay Village, OH 44140
Description
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Verified Reviews
07/01/2004
WE GAVE THEM THE CAR ON A TUES MORNING AND TOLD THEM THAT WE WOULD PICK IT UP ON WED MORNING. WHEN WE ARRIVED WED MORNING, THEY WERE NOT IN THE OFFICE AND DID NOT ANSWER THE PHONE. WE ONLY HAD ONE CAR SO THIS WAS A MAJOR INCONVENIENCE. THEY FINALLY CALLED WED AFTERNOON AND SAID THAT THE CAR WAS DONE. WE HAD TO WORK LATE ON WED SO WE SAID THAT WE WOULD PICK IT UP LATE THAT EVENING AND TOLD HIM TO PUT THE KEY IN THE CAR. THEY WERE NOT HAPPY ABOUT IT, BUT AGREED. WHEN WE PICKED UP THE CAR THE KEY WAS NOT IN IT. SO WE STOPPED BY THE NEXT DAY TO GET THE KEY. THEY SAID THAT THEY CALLED OUR HOUSE ABOUT THE KEY, BUT DID NOT LEAVE A MESSAGE. THEIR PROFESSIONALISM IS LACKING AND THEY SEEMED TO BE UNCONCERNED THAT WE NEEDED THE CAR BACK. THEIR WORK IS GREAT, BUT I WAS REALLY UNIMPRESSED BY THEIR BUSINESS PRACTICES. IN ADDITION, THEIR BUILDING IS NOT CUSTOMER FRIENDLY AND YOU HAVE TO BUZZ THEM TO GET SOMEONE TO ANSWER THE DOOR. I WILL NOT USE THEM AGAIN.
Description of Work
FULL DETAIL WITH LEATHER CONDITIONING AND CARPET SHAMPOO.
Category auto detailing
Service Provider Response
UNFORTUNATELY, WE WERE CLOSED THE FOLLOWING WEDNESDAY MORNING WHICH WAS AN UNFORTUNATE MISUNDERSTANDING. WE URGE OUR CUSTOMERS TO PICK THEIR VEHICLES UP UPON COMPLETION. AS A COURTESY FOR THE CUSTOMER''S CONVENIENCE, WE WILL KEEP THE VEHICLE INSIDE THE SECURED BUILDING OVERNIGHT AT THE CUSTOMER''S REQUEST. AS FOR LEAVING CUSTOMER''S KEYS IN VEHICLES, AFTER BUSINESS HOURS/UNNATENDED, WE URGE THE CUSTOMER TO PICK UP SPARE KEYS THE FOLLOWING DAY, FOR THEIR SECURITY, AS WELL AS OURS. OUR PRIOR BUILDING WAS NOT VERY CUSTOMER FRIENDLY, BEING THE REASON WE HAVE RECENTLY MOVED TO A NEW STATE OF THE ART BUILDING TO BETTER SERVE OUR VALUED CUSTOMERS. THE DOORBELL SYSTEM WAS A MALFUNCTIONING SYSTEM AT OUR PRIOR LOCATION WHICH DID CAUSE SOME INCONVENIENCES. WE APOLOGIZE FOR ANY MISUNDERSTANDINGS AND OR INCONVENIENCES AND APPRECIATE YOUR BUSINESS! WE GUARANTEE ALL WORK PERFORMED OR ITS FREE:) THANKS JOE TOMSAK08/05/2003
Description of Work
I HAVE USED THIS SERVICE THIS SEASON TO DETAIL THREE CARS: A SUBURBAN (200), THE INTERIOR OF THE LARGE LEXUS (80), AND DETAILING AN AUDI STATION WAGON (180). THE SUBURBAN (10YRS OLD)WAS QUITE A PROJECT AND THE RESULTS WERE ASTOUNDING! I LIVE IN WESTLAKE AND I WAS ABLE TO DROP THE CAR OFF THE NIGHT BEFORE, LEAVE THE KEYS IN THE MAILBOX AND THE CAR WAS READY BY FOUR THE NEXT DAY. VERY POLITE STAFF.
Category auto detailing
05/08/2003
JOE WAS VERY COURTEOUS AND A PLEASURE TO WORK WITH.
Description of Work
HAD CAR DETAILED TO GET IT READY TO SELL. THEY DID AN EXCELLENT JOB OF CLEANING IT INSIDE AND OUT.
Category auto detailing
Services Offered
AUTO DETAILING/HAND WASHING (STORE FRONT), BOAT DETAILING ON-SITE/OFF-SITE,KLEENWHEELS DEALER,XM RADIO DEALER COMMERCIAL & RESIDENTIAL CLEANING, ONE TIME OR REGULAR BASIS. RUST-PROOFING/UNDERCOATING, PIN-STRIPING/DECALS, DENT REMOVAL, WINDOW TINT/REMOVAL, ALARM SYSTEMS/REMOTE STARTERS, AUTO STEREO SYSTEMS.
Services Not Offered
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