FWB CONSTRUCTION INC

First payment was made March 2009 final payment was on September 2009 we dealt with William Buschmeier, one of the owners and a neighbor - lives on the same street as we do. FWB was selected because both next door neighbors had hired this company to remodel their kitchens and were highly satisfied with the work. The remodeling project proceeded without any problems with the exception of the ceramic tile, on the floor. The tile man seemed to have problems laying it flat. Before making the final payment we had him take up and replace about 8 tiles because one corner was noticeably lower than the adjacent tile. By June of 2011 the grout between a number of the tiles, especially in the high traffic areas, had broken up and fallen through leaving gaps. Mr. Bushmeier was contacted about this and he promised to rectify the situation. Two months went by without a visit or any word as to what FWB was going to do about the tile grout, in spite of weekly e-mails, to Mr. Bushmeier, asking what was going to be done about our floor. Finally in August 2011 Mr. Bushmeier showed up with a rep from the grout company and his tile man. It so happened that I had a crew of workmen installing wood flooring in the dining room on that day. I showed Mr. Buschmeier what had happened to the grout and told him that I wanted the floor replaced. At this point he stated that since his guarantee was only for one year all he would do was re-grout the tile. I stated that this was unacceptable as the same problem would reoccur. At this point Mr. Buschmeier erupted in a temper tantrum and began yelling at me in front of the crew of men installing the flooring. So I told Mr. Buschmeier to get out of my house. Subsequently, later that month I paid a member of the flooring crew $640 to grind out all the grout and re-grout all the ceramic flooring. This past January (2015) the grout between the kitchen floor tiles had again broken up and was falling through leaving gaps between the tiles - in much the same areas as before. This time we called in Grout Medic to look at the tiles. They found that a number of the tiles were only partly adhering to the underlayment. That allowed the tiles to "flex" and this was what was causing the grout to break up. Grout Medic cleaned out all the broken grout, scraped the discolored grout from the rest of the floor and used a liquid substance to fill in the gaps under the 16 tiles that had only partially adhered to the underlayment and completely re-grouted the tile floor. While they were cleaning up the broken grout, they discovered that two tiles had never actually adhered to the underlayment. They had only been held in place by the grout. These tiles had to be replaced with new ones that were properly mortared. The cost for Grout Medic to do all this and seal the new grout was $890. Thus far we have spent $1530 to repair a new ceramic tile floor - and it still looks like an amateur tile job as the corners of a number of the tiles are noticeably lower than the adjacent tile. As my wife has said - I could have done as poor a job as the so-called professional tile installer did! Besides the poor tile installation, Mr. Buschmeier did not warn us that the cabinet doors, he recommended, were unsuitable for wet areas as they were made of pressboard. Pressboard when it gets wet will swell and crumble. Thus far we have had to replace three cabinet doors because of this problem. One because it was peed on by a cat and two because of steam leaking from the door of the dishwasher. Mr. Buschmeier is well aware of our dissatisfaction with the work his company preformed but has made no effort whatsoever to rectify the situation. In fact, in 2011 after I registered a complaint with the BBB, about this matter, he actually blamed me for the problem, saying that it happened because I had insisted on the thinner backer board, when I did no such thing. In fact I had not known there were two thicknesses of backer board, until he offered me the option saying that the thicker would raise the tile above the adjacent carpet. I will never let this company do anymore work in my house and when asked have always let it be known that we were extremely dissatisfied with it's work. David Rorer

What a wonderful experience. They arrived when they said they would. Communication was excellent. I could always reach them via cell phone any time we had a question. If I had to leave a message, they called or emailed the information. They asked for a slight up-front payment before the work was performed to cover the cost of the cabinets since the cabinets came in weeks before we could have them start the work. No issues there. So they started exactly on the date and time they said they would. The first day they removed all the old cabinets, appliances, plumbing, etc. and carted it all away for me. The next day they installed the cabinets. Two days later as agreed, they installed the granite countertop. The day after that, they installed the appliances, connected the plumbing and electrical. The last day of the carpentry work, they installed all the trim work in the morning. The only remaining thing was the tile work. My wife had not yet picked out the tile. But as soon as the countertop was in, they gave her a small sample of the granite so she could match the tile. We ordered the tile on Tuesday, it arrived on Thursday and installed on Friday. These guys are fast and efficient with quality work. I would use them again and highly recommend them to everyone.