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Hoban Pest Control
Gutters & Downspouts Cleaning Service, Lawn Care - Maintain and Mow a Lawn, Pest Control - Rodents,
About us
Additional phones - 216-338-9391. DBA, Matthew Hoban Pest Control. Award winning. Our main goal at Matthew Hoban Pest Control. is to exceed our customers' expectations by providing quality service at a reasonable price. We are a locally owned and operated company servicing the northeast Ohio areas of Cuyahoga, Lorain, Medina, Erie, and Huron counties. Our professional and experienced service technicians are licensed by the Ohio Department of Agriculture. We pride ourselves in utilizing the latest pest control technology. Our technicians periodically attend continuing education classes and workshops.
Business highlights
Emergency services offered
6 years of experience
Services we offer
Exterminating, Pest Control, Termite Control, Wildlife Trapping and Removal, Wood destroying insect inspections
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9601 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 4% | ||
| 1% | ||
| 0% | ||
| 0% |
Showing 1-25 of 601 reviews
Marian C.
Jul 2024
Had them out last summer, prompt, friendly , and effective. Treated around my home and yard. No problems with fleas or ticks, pet friendly products, and no problems with bees! Very pleased with their service. Will have back this year.
Response from Hoban Pest Control
"[Member Name Removed], Thank you so much for the kind review. Please let us know when you are ready for treatment and we will be happy to take care of you again. Have a great day!"
Patricia S.
Sep 2019
This company was acquired by Ehrlich. We were customers of Hoban for over 20 years. Since the acquisition, the customer service is terrible. They failed to show for the last scheduled appointment and despite hours of trying to reach them, they do not answer the phone. Time to find a new service provider. Sad they took an excellent local company and made a disaster of it.
Michael B.
Aug 2019
Once we got past the issues with initial communications and callback problems (which led to an earlier, much lower review), they did a good job. The conversation and inspection were more important than the actual pest control.
Scott B.
Jul 2019
Outstanding company!
Mary L.
Jun 2018
It took two treatment to get rid of the pests but they are gone now. We purchased the maintenance agreement as we know the bees will return in the spring and the ants may migrate back into the house after the summer ends.
Barbara K.
Jun 2018
On 5/7/18 Rick came out & dusted cracks & crevices on interior & treated full exterior & perimeter for carpenter ants. Within next 2 weeks more ants were spotted. Rick returned 5/22/18 & treated exterior perimeter and spot-treated inside of house. Placed bait along foundation perimeter. No evidence of ants since.
Laura P.
May 2018
The ants are gone!
Ben T.
May 2018
Kyle came out and identified the entry point for the mice by doing a very thorough inspection of the exterior of the house and then setting a number of traps in the basement, garage and attic to catch any remaining critters in the house. He also caulked areas that he thought could be problematic and possible entry points. Came back a week later to retrieve traps. No issues since then...Kyle was professional, on time and his service was terrific!
Peter F.
Jan 2018
Very professional and prompt. Took care of problem and answered all my questions.
Virginia M.
Nov 2017
Very well, I called the office & spoke with the receptionist, she was very polite and told me the technician who covered our area didn't have any openings left for that day but she would call and ask him when he could come out. She returned my call promptly and said the technician agreed to come out after his last appointment if we didn't mind him coming after hours. I was thrilled since my husband is allergic to bee stings. The technician, Kyle came out, was very polite, explained what he was doing, and did a very thorough job. He was a delight to deal with. Would call again!
Response from Hoban Pest Control
"Thank you for the glowing review of our company and service. We appreciate the time you took to write such a thorough review and appreciate you spreading the word out to the Angie's List Community. We are very proud of our service technicians for constantly exceeding expectations of our customers as you have explained in your review. We hope to continue to provide your pest control solutions in the future and look forward to hearing from you again."
PATRICK R.
Nov 2017
Specialists explained what their approach and were thorough in identifying where the mice were getting into the house. Both were professional, friendly, and respectful of our property.
Response from Hoban Pest Control
"We appreciate that you took the time to write about your experiences with our company. It is nice to hear such reassuring assessments of our technicians and our services. Hopefully it will be a while before you need pest control services again, but if you do, we hope you will continue to use our company."
Michael A.
Oct 2017
Yellow jackets disappeared
Response from Hoban Pest Control
"Thank you for taking the time to post such a wonderful review of our service. We appreciate your business tremendously and hope you will continue to use our services in the future."
Sandra S.
Oct 2017
It went great - very professional, punctual and thorough. Full home inspection, possible entry areas pinpointed. Clear explanation, traps set, good follow-up, etc. Recommended to do business with.
Response from Hoban Pest Control
"We appreciate the time you took to write such a thorough review and appreciate you spreading the word out to the Angie's List Community. We are very proud of our service technicians for constantly exceeding expectations of our customers. We hope to continue to provide your pest control solutions in the future and look forward to hearing from you again."
Jessie D.
Oct 2017
First visit did not completely eliminate problem. Second visit with a different person did. They came the same afternoon I called and the second visit was under their warranty. No more hornets in the bathroom.
Response from Hoban Pest Control
"We are happy to hear our service has taken care of all your pest control issues. We encourage you to call us if you have any additional questions or concerns in the future about pests. Thank you for using our company and we look forward to doing future business with you."
VAL E.
Oct 2017
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Response from Hoban Pest Control
"Thank you for the "A" review! The team at Hoban appreciates your business!"
Jessie D.
Oct 2017
When I called, they came the next day, and when I called them back they came that same day.
Response from Hoban Pest Control
"Thank you for taking the time to post such a wonderful review of our service. We appreciate your business tremendously and hope you will continue to use our services in the future."
Dana H.
Sep 2017
We suspected we had an ant nest where we were having some new construction done. Bill was timely and patient. He treated the nest and waited to make sure he was happy with the results. He also inspected some other areas just to be sure there weren't other issues. We would highly recommend them.
Response from Hoban Pest Control
"Thank you so much for providing an excellent review for Hoban Pest Control and our specialist. Bill always goes above and beyond! We appreciate your review and recommendation!"
Nicholas P.
Sep 2017
.....
Response from Hoban Pest Control
"Thank you for taking the time to leave a review! Hoban appreciates your business!"
Tara M.
Sep 2017
.
Response from Hoban Pest Control
"Thank you for the "A" review! The team at Hoban appreciates your business!"
Chuck T.
Sep 2017
They got them removed. I would hire them again for any other issues I have.
Response from Hoban Pest Control
"Thank you! We appreciate the "A" review!"
Chuck T.
Sep 2017
I hired them and they told me what needed to be done. I worked with them to do everything they said and the fleas are now gone.
Response from Hoban Pest Control
"We appreciate that you took the time to write about your experiences with our company. It is nice to hear such reassuring assessments of our our services. Hopefully it will be a while before you need pest control services again, but if you do, we hope you will continue to use our company"
Scott S.
Sep 2017
The people who helped set up the appointment on the phone and technicians who visited are all incredibly friendly, helpful and understanding. Hoban went out of its way to make sure the job was completed and expectations were met. I can't recommend Hoban enough.
Response from Hoban Pest Control
"Thank you for taking the time to write an excellent review for Hoban Pest Control. We appreciate your business and the review!"
BRENDA D.
Sep 2017
It went well but I had to call them back a few weeks later due to ants in the sunroom. They were there within an hour, resprayed at no cost to me and I haven't seen a live ant since. They stand behind their service.
Collette L.
Aug 2017
I owned a town house and one row of houses had evidence of termites. They came out and provided annual maintenance for a year.
Response from Hoban Pest Control
"Thank you [Member Name Removed] for allowing Hoban Pest Control to service your home. We appreciate the "A" review and your business!"
Jason P.
Aug 2017
We needed an evaluation of a pest problem that has been challenging. We asked these guys to come out due to their largely inflated ratings here on Angie's List. Our home is a split level, we have something burrowing under our kitchen and alongside our sunken family room. We wanted some counsel on the problem and we were looking for a new approach. Given the ratings, I assumed these guys were top class and could provide a new thought or idea. Bill was INCREDIBLY rude to my wife. Had I been there, I'd have probably throw them out of my house. He all but called her a liar and that we didn't have a pest burrowing under our home and that the noises (which we have on recording) were not an animal but something else. He basically waved off any and all concerns with, "there aren't any droppings, so there's nothing I can do". THESE GUYS SUCK!!! AVOID THEM AT ALL COSTS!!!
Response from Hoban Pest Control
"[Member Name Removed], I understand your frustration, considering we were the third company out for service and were unable to solve the issue you are encountering. The reason that our specialist, Bill, could not help you was because he listened to the recording of the sounds of what you are experiencing and determined they were not pest related. He is certain that the noises occurring are something that is structurally related to the home and not related to our area of work. In the situation that there was a pest related issue, the inspection he performed was to identify if any activity was occurring inside the home. The reason he approached the situation like this was because the previous two companies had already performed exterior treatments to try to solve the problem and it did not work. You had asked for alternative solutions, which would mean attempting to service from the inside of the home as opposed to the way the other two companies had made attempts. With no evidence on the interior of the home, it would not make sense to treat that way, and repeating exterior treatment again would yield the same results. In the case that we are wrong, and there is activity coming from below the home, that would mean that there is a serious plumbing issue below the slab of the home, requiring a fairly large construction process to replace broken pipes below the slab where animals are entering. This would be the permanent solution that you are seeking. I know that Bill is not a rude person. We receive compliments every single day from customers that he visits. I also understand that frustration occurs when things do not go the way someone thinks they will. Bill gave an honest assessment to the situation you are currently dealing with, and although the outlook is not what you wanted to hear, that does not mean that he was rude. Bill could have very easily did the same thing the last two companies did: provide a pointless service that would yield zero results and not address the actual issue at hand. Instead, Bill was honest and confirmed that in this rare situation, there was nothing we could do to address the issue. When I showed Bill the review that you left he was hurt and embarrassed that he left that kind of impression and he certainly did not mean to make anyone feel that way. Both Bill and myself are sorry that this kind of impression was left. Everyone here takes great pride in their customer service, as it is the core of our business, and something we openly focus on improving every single day. Your review has also been shared with all specialists and office staff here so that we could all review the situation together and openly learn a lesson from it. I hope that you find a solution to the sounds underneath your home and I am sorry that we could not provide that solution. Feel free to contact me on my cell phone at 216-338-9391 if you would like to speak to me personally, or visit our office at 33699 Lear Industrial Parkway, Avon if you would like to speak in person. Respectfully, Matthew Hoban"
Licensing
State Contractor License Requirements
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FAQ
Hoban Pest Control is currently rated 4.9 overall out of 5.
Hoban Pest Control accepts the following forms of payment: CreditCard
Yes, Hoban Pest Control offers free project estimates.
No, Hoban Pest Control does not offer eco-friendly accreditations.
No, Hoban Pest Control does not offer a senior discount.
Yes, Hoban Pest Control offers emergency services.
No, Hoban Pest Control does not offer warranties.