GK’s Custom Polishing, Inc.

"Thank you so much for your generous comment! We are glad that you were happy with our work. We strive to provide the best level of customer service possible and we are glad that we could provide excellent care for you. Please let us know if there is anything else we can do for you in the future!."

"Thank you for the positive feedback. At GK’s we work very hard to make sure that our customers are happy and satisfied with the work that we perform."

"Thank you for your feedback and review. I apologize for the negative experience you had with our company. It is always our goal to please every customer and provide a quality service at a reasonable price. Please see below for the response to each of your concerns: 1. Chipped corners on several tiles Your marble floor contains very small marble hexagon and square tile pieces (1” – 2” diameters). When this type of surface is being refinished, there can sometimes be some small chips that appear on the edges of the tiles if there is lippage present between the tiles. After these chips were pointed out to GK’s, we offered to come and fill these chips with an epoxy, but the customer was only interested in a discount. 2. Broken Crystal Drawer Knob Our technician found the broken piece to the crystal drawer knob tucked in the corner on the floor by the vanity cabinet when he was performing the maintenance work. At the time of the original estimate, (before any work had been completed), pictures were taken of the floor. The picture where the vanity cabinet is present shows that the knob was broken prior to our arrival."

"Thank you for taking the time to post a review. Our goal at GK’s is to perform high quality work with highly skilled employees."

"At GK’s we always strive to do the best job possible, ensuring that the customer is happy with the work. Thank you very much for taking the time to respond."

"GK’s Custom Polishing, Inc. detailed your BMW that was in our storage facility for two months. It is our policy when detailing older vehicles, (yours being a 1992 convertible) to never put the top down. As the Front Office Manager, my job is to oversee all the storage & detailing that we perform here at GK’s. GK’s did return every phone call to you. We did consult with experts in the convertible top field in an attempt to help you to solve this problem. The pictures that were taken of your top clearly showed one small area of the aluminum frame that frayed where the bolt was loose from rubbing over the years. Unfortunately at that time, all that was acceptable to you, was to replace it with an entirely new top, and we did not feel that was fair."

"Thank you for your very positive review. Our mission statement is “The quality is in the detail”. Our goal is to make every customer happy with the results of our work."

"Thank you for taking the time to give GK’s a positive review. Our employees work hard to perform excellent work, we are happy that you are pleased with the job."

"Dear Member, After reading your report on our company's performance, I felt it was necessary to post a response. At GK's Custom Polishing, Inc. our #1 goal is to make sure our customers are 100% satisfied! We try our best to do things right the first time, but we know that we are not perfect. When a customer does have a problem or feels that we could have done a better job at something, we will gladly rectify the problem. We keep very detailed records of correspondences with our customers. What you posted on your report about our company is inaccurate. Please see the time line below: June 17, 2011, Friday Member contacted GK's Custom Polishing, Inc. and requested that we come to her home to give her a quote on refinishing her marble foyer and powder room. Jonathan set this appointment up with Member for Monday, June 20, 2011, arrival between 12:00-12:30pm. June 20, 2011, Monday Jonathan was running early for his appointment so he called Member at 11:00am and asked if he could arrive a little early. Jonathan arrived at 11:30am. He reviewed the areas with Member, measured the areas and answered all questions that she had. He told Member that he would email or mail her a proposal (whatever she would prefer) within the next few days. Member said it would be fine to email her the proposal. June 23, 2011, Thursday Jonathan emailed the proposal to Member at 7:46am June 27, 2011, Monday Jonathan called at 12:07pm to follow up with Member to make sure she received the proposal. Jonathan spoke with Member, who was briefly home for lunch. He said that he would take down the message and make sure Member had received the email and proposal. July 6, 2011 Jonathan called and left a message at 3:04pm to follow up on the proposal."

"Thank you for such positive feedback. We strive to be above the bar when it comes to quality, our employees take great pride in the job they do and every car gets inspected before leaving our facility."

"Thank you for your feedback and review. I sincerely apologize that the scratch removal on your vehicle did not meet your expectations. It is always our goal to perform all of our services to the highest standards of quality and in a timely manner. We will use this feedback as a training tool for our staff to help us provide better service in the future."

"Thank you for such positive feedback. We strive to be above the bar when it comes to quality, our employees take great pride in the job they do and every car gets inspected before leaving our facility."