Duraclean Restoration & Cleaning Services Inc

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It went very well.

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Couldn't have been better. They arrived when expected, did their work, went over a couple places without me asking, even wiped off the baseboards.

We called several companies, they were the first ones to show up, and they had the equipment to do it.

We have used them previously and have always received prompt, courteous, and professional service at a reasonable price. We will use them again when the need arises.

The men who cleaned the carpet were professional and very courteous going about their work very diligently. The carpets were pre-spotted and the cleaning looks excellent.

Prompt, efficient, Got the spots.  One employee was a trainee.  Trainer closely supervised, corrected.  Excellent service. 

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Two of the fans were not working properly.

One made a lot of noise and the other one kept

tripping my breaker.  I unplugged them, but they

did not replace them.

Dropped off an area rug and runner to be cleaned. Advised when we would want to pick up, which was a couple of weeks after they would be done, no problem. The rugs were cleaned, rolled and wrapped. We brought them home and they looked great. Each time we have used this company they have done a great job.

Duraclean arrived on time and completed the job on-time.

They were neat, clean, helped us move our furniture back, were very pleasant and they were extremely efficient.

To continue the story.  They did an excellent job, and it was quite a mess.  Carrying out the old soaked carpet, and putting the room back in the best semplence of order that was possible.  At that time, I informed them that when I decided what to do with the room where the carpet had been removed, I would call them to have my entire living space upstairs to clean the carpets.  As it took me a year to determine what to do to finish the basement floor where the carpet had been removed, I called them a week or so ago, and ask them to come now and clean my upstairs carpet.  They said they would be here on October 21st @ 8:30 A.M.   True to their word at that hour, my doorbell rang, and they were here.  They were ready, willing and able to do the required cleaning.  Since Dave who had been here at the soggy mess time earlier, was here to clean the carpets, I showed him the finished basement room. 
Both young men were professional and prepared.  They told me how long they would be, and I left to run some errands.  I returned to find them putting their tools into their van, and they stated they were finished.  The time estimate for completion of the job was exactly right.  I would never hesitate to recommend them to any one who has had the experience I had had with the water, or to have their carpet professionally cleaned. 
It is nice to know there are companies out there with integretity and know how to service the public.   Yes, I would have the again, if needed!!!

While they were here everything seemed to go well.  A crew came in and took over the house for about 2 weeks fixing ceilings etc...  We have a large area of wood floor and it took me a while to find a replacement from a flooring company.  I showed Todd the floor and he told me how good his workers were at installing wood floors.    Looking back I should have gone to the real experts that have experience installing wood flooring.  I believed Todd and that was a big mistake!  Originally the floor went down well and looked beautiful but after a little while it started to get a little noisy which I ignored at first.   However, it's been over a year now and this wood floor sounds like it's in a haunted house!  There is an expansive area that is extremely squeaky and it continues to get worse!  Our old wood floor had been down for over 15 years and there was not one area that squeaked!  We talked to an "expert" about it and were told the reason could be one or more of several:  1.) The wrong nail gun was used;  2.)  The wrong nails were used  3.)  The nails were not put in deep enough  4.) Not enough nails were used.  As a result, Duraclean was negligent when they installed the wood floor.  So we called Duraclean to come out and see what could be done.  A lady returned our call and said "the production manager stated that if the floor squeaks when you walk on it, there's nothing they can do about it".  My advice is to use Duraclean for the minor things but when it comes to installing hardwood floors stay with the "experts"!

They do a fantastic job and are easy to deal with.  Price is fair.

Duraclean did an awesome job.   It started with the person who answered the phone. She was friendly, professional, knowledgeable and helpful      The workers arrived on time to do the cleaning.   These workers were extraordinary.   The were patient, professional. knowledgeable and very hard working.  They finished this job in one and a half hours.   The white carpet was white again.   We were more than satisfied.   Todd, the owner, cares about his customers.  It is demonstrated in the people he hires!!  Why can't all companies run this way????   We highly recommend  Duraclean in Avon.

They are normally 2 young men and they are strong and get to work and get the job done.  They appreciate so much that I move move most of the movable items so it makes it easier on them.  They put special blocks under the furniture that stays in the middle of the room. and everything is cleaned up when they are done.  They had an emergency at some other home with water damage and asked if I minded if they did them first.  I thought that was classy that they cared to help someone in dire need and asked my permission.  I said of course, I wasn't in a hurry.

Excellent.  They are wonderful to work with.

The folks from Duraclean were great to work with.  My family feels like we got great service at a good price and we would definitely use them again.  We scheduled the appointment less than two weeks in advance and they were right on time with courteous and professional cleaners.  The carpet looks great and the sofa looks amazing!!!  You'd never know we have a two-year old and a dog!!!

I love this company. They are always friendly, punctual, and helpful. My carpets always look and smell great when they are done. I had this company do some clean-up after the flooding that hit our area pretty badly in the spring of 2011. They did a fantastic job of extracting the water from the basement carpet,  cleaning, de-molding, and then drying everything up with fans and dehumifiers. The price was right  too!

They are very responsive and do a very nice job. I was very satisfied with the work.

They showed up on time and were professional and used clean equipment and suggested (correctly) that I remove the area rug to the driveway until it dried (hardwood floor protection). All was done in short order (about 40 mins) and no bad reactions were had by any of our animals or ourselves. The carpet was mostly dry by the end of the day (they performed the work about 10:00 AM).

I was not happy with them.  Their customer service was excellent, but their overall quality of service was lacking.  I will never use them again.

Two nice young men arrived a few minutes prior to the scheduled time.  They assessed our cleaning needs, explained the Duraclean system and got right to work.  They treated spots with a spray that had a slight chemical smell but the actual cleaning solution had a rather pleasant citrus scent.  They did a through job of three rooms and a hall, treating and going back over the dirtiest areas.  The suction on the machine they use is extremely powerful.  It took less than an hour but they made sure we we're satisfied with their work before leaving.  We were amazed at how refreshed our carpets looked!
I would use them again and will recommend them to others.