Great Roofing & Restoration - Cleveland

We noticed damage to our roof following wind storms and called Great Roofing to assess. Keyonte Francis replied immediately and was attentive throughout the whole process, as our primary contact person. We did file a claim with our insurance company, and this is the specialty area of this company. Because the process with insurance is tedious and lengthy, contact with Keyonte happened often. He was extremely responsive and attentive to all questions, and would immediately work to find answers he didn't have at the ready. The installers were done in one day, which was very impressive. The team of 7 or so guys worked from morning until night and were very thorough during cleanup, as well. I would definitely recommend Great Roofing, as they have been very attentive, and truly cared to resolve our roof problem. Keyonte made this process much less exhausting than expected!

I used this company almost 4 years ago for a new roof. It was an insurance claim for water damage and they also fixed the interior drywall and plaster. Four years later same issue in the same spot as before. I called in March and spoke with a person and was told they would not be scheduling anything until 04/01. I explained to her at the time that I had damage, and she told me it was from ice build up over the winter and that my roof was not covered by a waranty any longer nor was the ice damage. I am no expert and this all could be very possible, however I was assured during the re-roofing process that ice guard would be installed and that special attention would be paid to that area.
I have called 3 times and have left messages but have never received a return call. I get that the warranty has expired and not even going to question the workmanship however I would like to get this taken care of, whether it is from ice or something else and would have liked an "expert" to explain my options to fix this.  I plan on making another claim with the insurance company and will explain that this was supposedly taken care of previously and I'm sure they have the information on file. I will let them deal with Great Roofing.

Speedy Efficient Professional

Great Roofing was our savior back in 2010. When they recently shared with me that the were becoming a part of Angie's List, I agreed to share my experience. Our area was hit with a damaging hail storm back in 2010. Fly by night roofers were everywhere. Being that they were local and our children attended school here in town with the owners, we chose Great Roofing. They aided us through the insurance process making sure that we were granted everything needed in getting our home back to it's original condition. They not only replaced our roof efficiently, but the also replaced our gutters and doors. At that time the process and work itself was confusing to us but they took the time to explain everything to us. In the end we were very pleased with work performed. We still use them today for maintenance issues around our home.

Great Roofing and Restoration had been referred to me. They had performed work for some of my family in the past. I had a budget to work with on the replacement of a flat roof on one of my commercial buildings. Great Roofing gave me several options, together we chose the one that was right for me and the building itself. They recommended some things that would aid in the future life of the roof. I am pleased with the work that was completed on both my roof and the commercial/industrial gutters that they installed.

They came to my home to ask if I knew I had roof damage. He recommended I applied with my insurance company. He asked if he could be present when the insurance adjuster came. He had me sign something and said it was permission from me to say he could be there when the adjuster came. Rick Sullivan came from the liberty mutual insurance company on the 15th of May to look at the roof. Rich Hofelzer from great roofing did not go up on the roof with Rick at all to inspect it. When Rick was talking to me about the roof Rich did not seem to know what we were discussing about the vents the insurance suggested I had installed. Before Rich the roofer left he asked liberty mutual to email him the list of the project materials and cost. The insurance guy explained they do not do it that way. The roofing guy left and the insurance guy and I discussed wether I should hire this company or not. I decided to look into some other roofers and looked at this company on Angie's List. I realized this company was poorly rated and called him with a voicemail and let him know I was not going to hire him. I left more than one message explaining this. I finally got ahold of this company and he begged me to let him do the work and explained that his ratings were being corrected with Angie's List. I let him know I would rather not hire him. He called me up in June to say that he had to cancel out my order. I was confused so I had him explain, he said he would come by for us to cancel it. He never showed up. I went on vacation and came home to a bill from them saying that I owed them $270, $20 for measurement and $250 for the insurance adjustment.

I just want to warn others of this situation.

My experience was horrible in so many ways....and required several return trips to complete properly. Please see above.

I had hail damage to our home. The insurance company only wanted to put siding on half our house, but this company has negotiated with them and gotten enough money to put siding on the entire house, put a new screen door on the front, and half my gutters.