David Frey Plumbing LLC

David and his guys came out to help with a major plumbing issue that involved the digging up sewer going outside as well as creating a hole in the basement floor and rerouting the plumbing.  He was very helpful, honest and despite being a huge emergency job, it was less than we expected.

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Bruce came the very next day (It really wasn't an emergency). He came near the beginning of the time slot that was promised. He was efficient and corrected the problem in short order and tested the flush. He was very professional as well as personable. I highly recommend him

After reading other positive-sounding reviews, we decided to give David Frey Plumbing a try when our hot water tank stopped working on a Saturday morning. We were quoted $180 for the drive to us plus up to half an hour of work from their tech because it was "emergency hours" (weekend). Since we firmly believed that our tank was going to need either a major repair or replacement, we felt this was acceptable, especially since it would go towards the price of a new tank. The tech arrived within 10 minutes of our call since we live so close to Avon (Westlake), but after getting into our basement, he simply pressed a reset button and the pilot lit just fine. Apparently, there was nothing actually wrong with the tank. The entire episode lasted 5 minutes. Now, we are a new family with a 6 month old child and a new house, so we already have expenses up to our eyeballs. Although the service we received had value, we felt that 5 minutes and a press of a button wasn't worth $180, but we paid it anyway and let the tech know we would talk to management to see if they would be at least willing to charge us their standard non-emergency rate of $90 due to the nature of the issue and speed at which it was resolved. We were not looking for a full refund. If not, then a polite decline would have also been acceptable. Instead, David's daughter became NASTY with my wife on the phone, saying that was the "cost of doing business" & claimed that the $180 was what the company had to pay the technician for his 5 minutes. A follow-up call from David himself led to MORE NASTINESS and a THREAT TO SUE US FOR SLANDER because we said we would like to let others know through reviews how horribly we were treated when we contacted them after the service was performed. A little common courtesy and respect goes a long way in our book, and David Frey Plumbing proved that they do not care about their customers. We will not be giving them any more of our business, and urge you to do the same!

They were prompt with their service call and were able to complete the job quickly.

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Great job, very efficient!

Plumber was knowledgeable and professional. Had to break into the wall to get to the pipe, but stopped the leak. He made sure the hole was covered by a plastic patch - ensuring if necessary we could get back into the wall at the pipe.

Wonderful customer service - office/scheduler was great and responsive about products and product pricing.

It went well. It was fairly on the higher end of what we can get, but it was something I needed. He recommended a good product and installed it quickly. He just did his job and he did it well. With regard to price, I have nothing to compare it to. With regard to professionalism, He just wasn’t the happiest camper; who knows what was going on in his day. It was fine.

David is very responsive to his customers.  I had dripping in the basement from the powder room on the first floor.  He came right out and diagnosed a leaking seal on the toilet.  I had been planning to replace that toilet anyway, so he was able to do it right then.  While he was at my house, I had him replace a non-operating garbage disposal in the kitchen island sink.  He had both of the replacement units right in his truck.   I have used David Frey several times over the last decade and he always comes out himself - this time with an assistant.  I have not compared his pricing to other service providers.

Bruce arrived within the time frame we were told he would arrive.  He accessed the the current water heater and recommended a new one.  . He was not aware of the other issues we had called about but looked at them and agreed to fix the outside faucet.

Excellent on all fronts. Price, service, response time. Tavis was very courteous and efficient.

Did great.  They did what they said they would do, on time.  Very helpful.  Also checked out the irrigation system and gave good advice.  I would have them back again.

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As matter of fact, I had them do some work on my mother’s house to check for a gas leak. They did a great job on that also. They were nice. He was really helpful.

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He was really professional and does really good work.

Went very well.

After a plumber, Bruce, installed a sump pump, we discussed options for replacing a tub spout.  I told the person who answers the phone, Lindsey, to tell Bruce, that we wanted the chrome tub spout only option.  Bruce brought the wrong parts but said he would reorder. Never heard back so called and was told he could come out Thursday. I called back right away to ask if it could be Friday instead. Answering service said they would send a page. Nobody called me so I called the next morning. Phone calls are always answered by an answering service and there is usually a long response time. Lindsey called me Thursday at 10a and said she never received the page. Said she would have to contact Bruce about Friday. Told her I was very frustrated and hoped somebody would follow-up with the answering service. Told her it was getting late to be able to make plans and it was frustrating that I couldn't get a yes or no answer sooner. Lindsey rudely told me to calm down and stop yelling at her. I was not yelling. She was very apathetic and could not care less about my concerns. Told her to cancel the appointment and have David Frey call me which he never did until I filed a complaint with the Better Business Bureau.  Then David Frey said he had to be careful what he said because Lindsey is his daughter.  I asked him if he was told to call me and he said he didn't remember.  He said that they often do not return calls timely when they are busy and he does not want to add employees to provide better service.

There was a disconnect in communication regarding the scheduling of when the work should be done, but Dave made it work for us so not to hold up the other contractors.  We have used Dave in the past without any schedule issues and we would not hesitate to use him in the future.  Were were totally satifisfied with the quatlity of work.

Thumbs up as normal.

Sink pipes were leaking under sink and into the basement.  Called Frey and they sent someone over in a couple hours.  The plumber corrected the problem under the sink and also advised me that the piping in the basement was not pitched correctly.  He corrected that as well.  Also advised me that although my hot water tank is leaking a little, this is due to the valve and is not something to be concerned with ; advised I do not need to purchase a new tank in the near future.

He was very upfront and honest. I would definitely consider working with him.

I spent $60 to $80 on that service.  The system is running pretty well and it was fixed and is fine.  I would possibly use them again.