M & R ROOFING & REPAIRS, LLC
About us
. LICENSE #: HIC-L3915.Family owned and operated. A+ better business bureau member. Steep roof systems and Flat roof Systems. Please visit our website for more details www.mandrroofing.com.
Business highlights
Services we offer
CHIMNEY REPAIRS, FLAT ROOFS, GUTTER REPAIRS & SIDING REPAIRS., LEAK REPAIR, METAL ROOFING INSTALLATION, RE ROOFS, REPAIRS, RUBBER ROOF INSTALLATION, SEAMLESS GUTTER INSTALLATION, SHINGLE BLOW OFF REPAIRS, SHINGLE INSTALLATION, SKYLIGHT INSTALLATION, SLATE REPAIRS, TEAR OFFS
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 10% | ||
| 4% | ||
| 1% | ||
| 0% |
"Thank you so much for the review,it was nice working with you.Please let us know if you need anything else."
"Thank you so much ,We appreciate the review.Please let us know if you need anything else."
"Hello there! Thank you so much for giving us a review.We are pleased to hear you had a good experience and appreciate it.I will let joe know the kind words you said.Have a wonderful weekend!"
"Hello,Thank you for the kind words.Please let us know if you need anything in the future. :)"
"Thank you!We appreciate your business"
I received an email response advising that they would be out between 9 and 10 AM, and that they would send a reminder a day or so before to remind me of the appointment.I did receive a text message around 7:30 AM the day of 01/22/2016, but I did not receive any email reminder the day or two prior as directed. The text message asked if today was still good for the repair, and I did not see the text message until 10:15 AM. As no one had shown up yet, I responded via text, email and left a voice mail at their office as no one was available to answer the phone.
So I ended up rescheduling the estimate again for 01/27/2016. I text and emailed them the day of advising that anytime that day would be fine to come out and complete the estimate, to ensure the miscommunication did not happen again. They came out and completed the estimate, but did not have the materials to complete the repair that day. I received an email with the estimate on 02/01/2016. I agreed to the cost and estimate, and stated whenever they could come out and complete the work would be fine.
On 02/02/2016 I received an email advising that they aren't sure exactly when their roofers will be available, but she will let me know of a tentative date once she knows when they can come out.
From there, I did not receive any further communication as to when they would come out. On 02/08/2016, the roofers showed up at the home. I was unaware they would be coming, but was happy that they were finally there to repair the roof.
I would estimate the repair took 30-60 minutes all said and done. We haven't had much rain since the repair, and I can't say I would know what the repair would look like if I were to climb onto the roof. I can say I haven't had any water leak into the home since the repair.
The majority of my communication was with Haley Rhoden. She was very professional but the communication at times was lacking. Outside of this concern, the rest of the experience was friendly and professional.
"Thank you Mr. [Member Name Removed] for your honest and detailed review. I agree that my communication does need to improve and I apologize for the inconveniences that this caused you. We all here at M&R do appreciate your understanding of the weather conditions and our concern for safety. Unfortunately, the weather is very unpredictable and at the time of your services, the forecast was very hit and miss and this too added to the communication issue. Between the weather and the fact that parts we needed to make your repairs are not common or normally stocked parts, they were special order so the whole combination made it very difficult for me to be able to give exact dates, and then when we do have an opportunity, we do try to jump on it to hopefully not delay the customer any further. I can completely see that this can and does occasionally cause an inconvenience and I apologize. Please keep an eye on the repaired area as the weather changes and let us know if you notice anything of concern so that we can address it ASAP. Thank you again for your honest review and best wishes from the M&R family!"
"Thank you Ms. [Member Name Removed] for your review! We are so glad to have been able to help you through your selling process. We know buying and selling can be very stressful,so hopefully we were able to ease some of that for you. Best wishes on your home!"
"Thank you so much Mrs. [Member Name Removed] for your positive review, we greatly appreciate your opinion =). You have been wonderful to work with and we wish you well with your new home and the projects you have going! Please take care and let me know if there ever anything at all I can assist you with."
"Thank you Member for your review! It has been pleasure working with you each time! And again, we truly appreciate your patience and understanding with the weather. We are happy to assist you at anytime in the future in any way that we can =) Take care!"
"Thank you [Member's name removed] for your review! We are so glad we were able to work with you, and hope that we have the opportunity to work with you on preventing this issue from happening to you next year. I think having that ordeal happen to you once, is enough for a life time! :)"
"Thank you [name removed] for your review! We really appreciate it. You are such a pleasant person to work with! If there ever anything we may be able to assist you with in the future, please let us know!"
"Thank you [member name removed] for your review. If there is ever anything that we may be able to assist you with, please don't hesitate to give us a call or e-mail, whichever is most convenient for you. :)"
"Thank you for your positive review :) You have been a pleasure to work with on both occasions!"
Nice job, very professional and personable people. Fair price.
"Thank you for your review! We really appreciate an honest review! It was great working with you, and when the conditions are "just right", let us know how it goes. Thank you again!"
"Thank you (removed member name) for your review! It was a pleasure working with you and we hope that we can assist you in the future!"
Licensing
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