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Thiel's
Bathtub Liner or Shower Surround Installation and Replacement, Bathtub Installation and Replacement, Shower Installation and Replacement,
About us
Since 1967, Thiel’s Home Solutions built its family-owned and operated business on a dedication to success and quality — offering cabinet restyling, custom kitchens, acrylic bathtubs, counter tops, entry doors, and replacement windows along with a Lifetime Guarantee on all products. Thiel’s is proud to offer customers quality, service, and value through their innovative manufacturing process for over 45 years. Today, with decades of kitchen, bathroom, and home design experience, Thiel’s Home Solutions is the most trusted name across Northeast Ohio.
Business highlights
58 years of experience
Services we offer
Acrylic Bathtub and Shower Replacement, Kitchen Cabinet Refacing, Kitchen Cabinet Replacement, Replacement Windows & Entry Doors, Tub to Shower Conversions
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.529 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 52% | ||
| 14% | ||
| 3% | ||
| 10% | ||
| 21% |
Filter reviews by service
Showing 1-25 of 29 reviews
Susan H.
Nov 2023
I had a guaranteed 1 day install scheduled. My appointment was @ 1. They didn't sow until 4:30. They Didn't have time to finish. I just gave up a 1/2 day vacation i didn't need to use for this. Now it became a 2 day install with more time off from work. When I expressed my anger about this, one of the contractors became very verbally violent. They actually sent this same violent person back to my home to finish the job. He would not let me inspect the work when I had to do the check off sheet. The screen wasn't properly installed. Now im waiting for some one to come fix it. What they don't realize is I have it all on camera. I will not use Theil's again.
Steve L.
Sep 2023
Bathtub Installation and Replacement
"The project was top notch. Not only did they consistently show up on time, but they finished the project early and were willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out great!"
Tracy E.
Aug 2023
Shower Installation and Replacement
The contractor that they hired to install complained about the company the whole time. They did not caulk it properly. They did not follow the installation instructions for the foot bar and put it 4 inches too high and it is hard to use.
Valerie V.
Feb 2023
When Bruce came to our home to show what they had, he brought a Polaris Ultra Weld demo. It was a beautiful, well made window and we chose to have them installed. However, while I was at work and my husband was home ill, they brought a whole house full of ENERGY WALL windows and installed them so poorly that it looked like a 5 year old smeared paste all over them. They are the ugliest, cheapest windows I have ever seen AND they look even worse after the installer had no idea how to use caulking. I have been fighting them since they were installed to bring the POLARIS windows I ordered as stated on the contract. They have been to my house twice and see no issue with the install. I have pictures of everything and am most definitely having my attorney get involved. I am absolutely not paying full price for knock off windows made by Polaris. At no time did they say the windows would be ENERGY WALL. When I contacted Polaris, they said Thiels (Leaf Home Enhancement) never purchases anything BUT Energy Wall. So, everyone who gets windows from Theils, beware! You will get a GEO TRACKER instead of the Chevy after paying full price for the Chevy. I am still speaking the Attorney Generals office about this as I do believe it to be a scam. I have pictures of these **beautiful** brand new windows if anyone would like to contact me. They do not care about you, your home, their product or the quality of the install. My 30 year old windows were better and the trim too.
Sandy F.
Jan 2023
Bathtub Installation and Replacement
One of the selling points was the fact I could get the install in less than a week. It ended up being a little more than 2 weeks. I discussed the type of shower head I wanted with the salesman. I wanted the detachable shower head, which is what I had before. I became aware during the install that I was getting just a standard shower head. When I asked about this, I was told that was what was in the contract. I called their customer service, was promised a call back and still have heard nothing. The drawing on the contract indicates a shower head with a hose hanging down. This issue was finally resolved favorably.
Response from Thiel's
"Thank you for sharing your experience, Sandy."
Tracey M.
Sep 2022
Shower Installation and Replacement
After the work was done, they refused to correct the mistakes that they had made.
Response from Thiel's
"We would like to learn more about your experience, Tracey. Please email us at [email protected]"
Suzanne B.
Sep 2022
Bathtub Installation and Replacement
after all construction was done except the door installation we were told that the floor was uneven and we could consider just ;putting up a shower curtain rod or tear out was was there and do it again. project manager said that floor could be shimmied up and would be fine. measurements should have been done right in the beginning. sliding door was not balanced or put in right. project manager came out twice and said that the initial way door was to close per his explanation was not necessarily the ONLY way for it to close. we were getting a snow jobl
Response from Thiel's
"We always strive to deliver an experience that exceeds your expectations, Suzanne. Please email us at [email protected] to discuss this with our team in more detail."
LaToya I.
Jul 2022
Shower Installation and Replacement
It took 6 months to install shower.
Response from Thiel's
"We appreciate you sharing your experience, we have received your multiple reviews across platforms and if we can help in any way, please email us at [email protected]."
Karen E.
May 2022
They did a great job installing my walk-in tub and shower. Cleaned up after they were done. Explained how all its features.
Response from Thiel's
"Thiel Home Solutions stands behind the integrity of each and every one of our products. Happy we exceeded your expectations, Karen."
Elizabeth S.
Dec 2021
Not Happy With the Fact that the warranty for the job is only for one year. They did not tell the truth about what they are able to do.
Response from Thiel's
"We hope to clear up any misunderstanding, Elizabeth. Please do not hesitate to call 888-871-9262 so we can discuss this with you in more detail."
Richard Q.
Aug 2021
I had no experience with them because I put 2,000 Down on May 31 and their telling me it could be September or October and I would have to take them to court to get my money back I would not send a dog to this company and I will see you next court and you will get
Response from Thiel's
"Hi Richard, we are concerned to hear about your experience. We would like to get our support team involved as soon as possible. Please call us at 888-871-9262 to discuss this with a team member directly. If you prefer, you can also email [email protected]. We look forward to hearing from you soon."
Kimberly R.
Dec 2020
Bathtub Installation and Replacement
Both the sales and installation team were very professional.
Response from Thiel's
"We are happy to hear that you are satisfied with your sales and installation experiences, Kimberly. Thank you for your feedback."
Aliece W.
Jun 2020
Bathtub Installation and Replacement
Did an excellent job
Response from Thiel's
"Thank you for the kind words, Aliece. Customers like you make our job a pleasure."
LAURA C.
Jun 2020
Bathtub Installation and Replacement
Bath looks great. Few things to review before installer leaves. Fixtures flush with wall or caulked, shower rod even, trim fully to the floor, chalking is smooth.
Response from Thiel's
"We are glad to hear about your experience, Laura. Thank you so much for sharing!"
Melissa L.
May 2020
Shower Installation and Replacement
Phenomenal customer service
Response from Thiel's
"Thank you for recognizing our 5-star service, Melissa! We appreciate you!"
Linda B.
May 2020
Workmanship and calls have been terrible, I am still dealing with issues from my project that started 3 years ago. I feel they are overpriced and have treated us poorly. My kitchen is botched, I would not recommend their company.
Response from Thiel's
"We are extremely sorry that you feel this way about the services that we provided to you. We strive to meet and exceed every customer?s expectations throughout the process of their remodeling projects. Since the original installation, we have made sure to send our top-professionals, even sending management to inspect your kitchen. When you signed off indicating how happy you were with the services we had provided, we truly believed that we had resolved the issues you experienced. We do want to thank you for your honest opinion, as we always appreciate feedback so that we can continue to grow as a company."
James B.
Apr 2020
Shower Installation and Replacement
Sales person easy to work with. Offered suggestions. Easy to schedule work. Workers request for space was reasonable.
Robert M.
Nov 2019
Bathtub Installation and Replacement
I can not express how happy I am i chose to go with Thiel's Home Solutions from the salesman to the installer the quality of work and standard of excellence they set for themselves is not going to be beat!!!
Larry J.
Sep 2019
Bathtub Installation and Replacement
The whole process went smoothly. The sales rep explained the products and options that were available to me. It was very informative. I chose a shower surround, new bathtub and fixtures and the installation went beautifully. Completely satisfied and would recommend them to a friend. Thank You, Lee F.
Tiffany H.
Jul 2019
Shower Installation and Replacement
They did a great job replacing my shower/tub.
Jason A.
Aug 2018
Bathtub Installation and Replacement
Expensive but great quality.
Response from Thiel's
"Thank you for your feedback Jason!"
Debra S.
May 2018
Shower Installation and Replacement
I wish they wouldve offered more options for grab bars for my mother. Good work but a little expensive
Response from Thiel's
"We really appreciate your feedback. We will be reaching out to you via telephone to discuss what grab bar options you would like to see in order to help us better serve our customers."
Todd H.
May 2018
Shower Installation and Replacement
A little overpriced, was really sold hard on how the shower would be low maintenance and mold and mildew resistant, had mold in caulking within a month and it was tearing away from the wall, shower door had piece break off within a week of installation. Overall its a nice looking shower but for the price could probably do a little better. Customer service is great though, they have come back to fix all problems at no cost and the people are nice.
Response from Thiel's
"Thank you for the honest feedback. Our installation manager will be addressing these concerns in our next installation meeting. I will also pass your kind words onto the rest of our customer service team. Thank you!"
Dennis B.
Nov 2017
Shower Installation and Replacement
The estimators were very knowledgeable and courteous.
Response from Thiel's
"Thank you for your feedback, Dennis!"
Debra M.
Nov 2017
Shower Installation and Replacement
Very thorough in explaining what was being done and of the product itself
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Thiel's is currently rated 3.5 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Thiel's accepts the following forms of payment: CreditCard
Yes, Thiel's offers free project estimates.
No, Thiel's does not offer eco-friendly accreditations.
No, Thiel's does not offer a senior discount.
No, Thiel's does not offer emergency services.
Yes, Thiel's offers warranties.