Mr. Appliance Of Ashland And Mansfield

Chris is truly a master technician. He quickly diagnosed the problems with the refrigerator and had it repaired in two days. He is friendly, efficient, skillful, and dedicated. I highly recommend him!

Had some work done to replace a boot seal that ripped after several years. The cost was $500, half the cost of the washer but that?s not the fault of the company. Boot rips again 6 weeks later, states it?s covered under some warranty on their paperwork. The wording is vague. I call them the day I discovered the issue and they said they are backed up two weeks. I wait for them since they will be most familiar with the problem. They call me the day before the visit after waiting nearly two weeks. Mopping up water from the washer. They call and state they essentially will not honor the warranty and that I need to pay a diagnostic fee and essentially have them treat this as a brand new service. Which will effectively be another $500 minimum since the boot is ripped. I understand the minimal profit margin but the customer service was atrocious. It created a combative, and outright hostile experience towards the customer.

service call great. appliance is over 18 years old. Decided to replace instead of repair. Would have fixed it if it wasn’t so old. Great job, friendly man. Thanks

I had both my washer and dryer serviced by Mr. Appliance, and they did a fantastic job! I will use them again.

Yes Done through American Home Shield

Unfortunately the diagnosis was more than the cost to replace. But it was great to get a straight and honest answer to our refrigerator problems!

They came out four times and did not fix our washer. They said we would be refunded for all but labor cost for the initial visit and shipping for the part. After 3 phone calls, refund had not been issued, and their total was over $100 lower than what was promised. They will not return phone calls, despite promising to get back to me with info. I repeatedly asked for itemized bill and they refuse.

my 32-year-old refrigerator wasn't cooling correctly, I adjusted the temperature controls, no change, I thought it was a goner. I called several appliance repair companies located in my area with no response. I found Mr. Appliance online and took a chance they would be able to help me. The service tech diagnosed the problem, ordered the part that he needed for the repair. They called me to set up a time to return to finish the repair. I found the service tech to be very competent and knowledgeable in the service being performed. He was also very friendly, and if I have a problem in the future, I will be calling Mr. Appliance of Ashland and Mansfield. They are extremely professional and helpful, from the person that I initially talked with about my refrigerator not working, to the service tech who completed the repair.

Customer service is excellent! Picture of staff very helpful. I placed Deanâ  s business cards on our billboard at our clubhouse for others in need of repairs!!!

Done great!

Very good service. Was given some choices of to solve the problem.

Very good service. Was given some choices of to solve the problem.

This is the 2nd time I've used Mr Appliance for an appliance repair. They are fast, kind and fair!

Very professional

These guys are great. David is top notch!!!

I've used Mr. Appliance of Ashland, Ohio many times. They are always able to fit me into their schedule. The maintenance representative was quite efficient in diagnosing our problem and the cost was reasonable.

Ease of scheduling the excellent service! Chris Williams was our service specialist and he was extremely knowledgeable and able to explain the repair in laymen's terms for us. I called and was able to get a same day estimate and all repairs were made 2 days later when both Chris and I were available. Service was excellent and the clean up after the repair was well done. I would never hesitate to use this company again.

I am urging you to please take caution if choosing to use this company. We called because our dryer was not heating. They sent out a technician, and after a few hours that he was here our dryer was able to get hot again, however upon running the dryer, it made a horrible grinding noise. When you started the dryer, it sounded as if an engine was starting and then upon running it would continue to grind. We called back the following day and they scheduled to send out a different technician. When the technician arrived, he let us know that the original technician majorly messed up and completely damaged the internal workings of our dryer. He said he would need to come back with parts to fix the mess that was created. During appointment number three the technician did not have the proper hardware needed to put in the new motor that was needed for our dryer. He left for about an hour and a half returned and tried to reassemble the dryer however, it sounded worse than it did the first time around and he told us we couldnâ t use it until they returned. After this six hour appointment, they needed to reschedule another appointment. This time (now appointment number 4 a different technician came back with the first technician who damaged our dryer. The technician proceeded to belittle the original repair man while pulling apart, my dryer telling him all the things that he did wrong. At the end of that appointment they let us know that they needed to take parts of our dryer to work on and needed to come back a fifth time. Somewhere in between appointment three and four we spoke with the owner, and the owner made it abundantly clear that he was very annoyed by our situation and this was a very big headache to him and already cost him more money than it was worth. He wasnâ t willing to replace our dryer and said he would settle by refunding us our original service fee that we paid to get the heating element fixed, but this something he doesnâ t ever do. And he assured us that upon this 5th appointment things would be fine. The technician came back was here for less than an hour, Put the dryer back together and had us test it and everything sounded fine. That evening I ran a load of wash, put the clothes in, and immediately the grinding noise was back. When we called to speak to the owner again, we were told he wasnâ t in. The following day we were told by the receptionist â we issued a refund we will no longer be working with you. If you need to go buy a dryer thatâ s on you. â Prior to calling out this company we did not need to buy a new dryer. However, upon fixing our original issue, they created over $1000 worth of damage and now we are forced to buy a new dryer. The fact that this company has left us high and dry and let us know if that theyâ re no longer willing to work with us is absolutely deplorable. We have been more than understanding have cleared out multiple days of our schedule and have been without a dryer for a month. The fact that the owner couldnâ t even speak to us and made his scheduler talk to us also is no way to treat your employees. I suggest you go somewhere else with licensed technicians who know what theyâ re doing and avoid yourself the headache that we are currently in.

Excellent service!! Prompt and very professional. Do not hesitate to use Mr Appliance for any repairs.

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Dean did our repair. He was very knowledgeable and informative as to the problem and how it was to be resolved. GREAT SERVICE. Part was ordered, received, and installed quickly. We will use your services in the future if a need should arise!

Very impressed with the professionalism and work quality. Sending a pic of whoâ s coming is a big plus. Highly recommended!

I had a Viking gas stove shipped from Florida. I wanted to make sure it was safe & calibrated. I had a difficult time finding a service who would come out & check it out for me. I saw pictures on the Mr.Appliance website of high- end stoves & appliances.I called the business and they had a tech out within 10 days.They worked around my work schedule. Really nice guys(1 was in training) They explained things to me very kindly. After they left - I could use my stove & oven with confidence that it was working properly.

My technician was excellent. He was on the time that he promised to be here and he explained to me everything that he was doing and wait to prevent that problem from happening again. I am extremely please with my technician

Very fast service. They were professional and nice and answered all questions.