Wally Armour Chrysler Dodge Jeep Ram

Nick Costoff was my sales person at Wally Armour in Alliance. I was very impressed with this young man. He first asked me what I was looking for in a car - features, gas mileage, body style that I like, colors that I liked, did I want a sun roof or not...got to know me and what I wanted in a car. He showed me a few cars, new and used, never tiring of my asking questions about them. When I decided that I wanted a new car he showed me one that I fell in love with, a black 200 with a moon roof and sport package! He took the time to go over my features on my car and was very informative about all of them. My navigation voice was very low and he showed me how to turn up the volume, which was nice so that I could hear my directions. He also made sure that I was very comfortable with my buying experience by taking the time to explain payments and such - he wanted to get me the best payment that he could. The purchase was done in a timely manner and Mr. Costoff was sure to take care of my every need. I will be back and I highly recommend Mr. Costoff!

When i went to wally armour i was greeted by gabe taylor and he was very easy to work with. I explained to him that i had so many issues with my last vehicle that i could not afford to keep dumping money into another used car. i also explained to him that i didnt have a very big budget to work with. being a single mom i couldnt afford to have 400-500 dollar month car payment, but gabe listened to everything i told him and he was able to get me into a brand new truck for under 300 per month and with no money down. I was always skeptical about dealing with car dealers but after my experience at wally armour they have gained a customer for life. i dealt with gabe taylor and joe warner and they were awesome to work with.

I bought my car from gabe Taylor at wally Armour and he was so understanding and patient with me. He listened to everything I said and was extremely professional. He even called me a couple days after the sale to follow up with me to see if I had any unanswered questions. I would highly recommend this dealership and this sales professional. The best part of it is they put the price right on the windshield, so there was no guessing about the price

I bought my first car from Wally B. I went in with a monthly payment price in mind without a cosigner or any credit history. Wally B was able to tell me everything I would need to do to get the best interest rate for my situation and to be able to get the payment price I was looking for. He worked with me in finding a vehicle that suited me and my price range because the first car I looked into was sold. He took the time to stay in touch with me every step of the process from choosing the car to finding out if I was approved and for what interest rate. I have never had any maintenance or mechanical issues with the used vehicle I purchased. I plan to purchase another newer vehicle from them very soon and it is thanks to them I now have built my credit to where I will be able to get a great rate on my own! I have recommended many friends/family to Wally B and will continue to do so!

I found the Jeep online and in a few phone calls with Wally Armour we worked out a great deal. After my work day was over I headed to the dealership to sign the paperwork and head back home for dinner. I loved the fact that I didn't have to spend hours at the dealership and the customer service was great! I dealt with Wally Armour Jr and his knowledge of the Jeep Wrangler was impressive. There is no question that I would recommend Wally Armour to a friend.

My wife and I were in the market for a 2007 Ford Edge SEL.
We found this one online about 90 minutes from our home. They would not permit
us to take to our personal mechanic near our home due to the distance; however,
they assured many times it was in phenomenal shape. I was very persistent with
my salesman to ensure this as we were making a long commute to make this work.
They were not very good on communication, but my wife really liked the colors
of this particular Edge.
Before I even get into the safety and quality issues they
sold us knowingly, let's reflect on intentional deceit as to the actual
mileage. When we arrived, only a week into our communications with the
dealership, the vehicle had an extra 2,800 miles on it! What? According the the
Carfax, and their online listing, it was received only 3 weeks earlier with
2,800 less miles on it. When I asked about this blatant deceit, they advised
that their reconditioning staff routinely take vehicles home. When I asked if
they lived in Florida (this is the only way to account for 2,800 miles in 3
weeks), they laughed but gave no response. It is what it is the impression I
was left with.
We did not want to use a mechanic we didn't know or trust,
and we couldn't use our own to check it out. They offered a 48 hour 100% refund
window to take it to mechanic, but we had to purchase it first. Once we got it
to our home mechanic that same day, we discovered as follows:
A detailed digital review of the inspection results and
associated photos are available at http://bit.ly/1s4fhOw.
There were a few concerns that make me seriously question
the quality and competency of their maintenance and dealership staff:
1) It is practically mandatory that air filters are replaced
before selling - this was the dirtiest one my mechanic has ever seen. Please
see photo at http://bit.ly/1s4fhOw.
2) The brake pads were recently replaced but the rotors
weren't touched and no lubrication was applied.
This is poor/sloppy work at any garage. Rotors should have, at the very
least, been resurfaced. Due to the complete lack of lubricant in replacing the pads,
there is likely to be further issues resulting from the rust and the buildup
therein. Please see photo at http://bit.ly/1s4fhOw.
3) The transmission fluid is extremely overdue for flushing.
The tint of it is not at all what it should be.
4) The belts are in bad shape - the cracking is evident to,
even to the untrained eye, and widespread.
5) The windshield had a major chip in the windshield; such a
safety issue should not have gone unnoticed in their safety inspection. It
needs to be professionally sealed to prevent spidering and the resulting safety
concerns.
6) More than 10 spots were touch-up painted with completely
wrong colored paint; a very sloppy touch-up application as well, worse I've
seen in any car I've purchased. Many spots were not completed and others ended
up on good paint while missing exposed metal. The correct color is easily
obtained from dealers, such as theirs, as it's a factory paint job. Their
reconditioning department should be embarrassed.
I notified the dealership of these issues; directly
e-mailing both of my salesmen as well as the dealerships managers and owners.
Their combined response was in a voice mail voicing a distinct disinterest in
fixing any of the several issues Wally Armour either ignored or failed to recognize;
furthermore, they said it was my own fault for trusting them and not taking to
a mechanic to verify their claims (speechless....they don't advise trusting
them). I would hate to think they intend to send many other families to the
same fate. They bragged about selling 200 cars a month....like this though?
Steer clear people!
As frosting on the cake, they promised us a gas slip to fill
up before leaving the lot; they never delivered on this as well.
It is worth noting that, on several occasions, I drilled our
salesman, Jeff, regarding the actual condition of this vehicle so that we did
not waste our entire day, several hours of driving two vehicles, and the gas
expenses to purchase this vehicle; we seem to have been misled from the
beginning. Jeff repeatedly assured me they were a reputable dealership and a
top-notch safety inspection detected no concerns whatsoever.
We intend to keep this vehicle; we put a lot of work into
making this work out. We just spoke with the lead mechanic and he advised us
that he would address the transmission fluid, belts, windshield, and filter
immediately. We are going to do this. However, we also will be documenting this
extremely unfortunate experience whereas even the most basic quality control
issues were completely neglected and/or overlooked. I mean really, an air
filter is a whopping $13 bucks. And the windshield - a safety concern that
never should have permitted purchase without first being rectified.
I have no complaint with a specific salesman's interpersonal
skills, they were nice enough to complete their sale; my complaint is with the
quality of product delivered and what basic control steps were ignored. A
really disappointing experience with a reconditioning department; their basic
safety and maintenance checks are also unfortunate.

My review of Wally Armour dealership is more directed at the used car they sell/sold and not at the employees. This is my experience and I encourage readers to get the dealership’s side of the story. This is not bashing the dealership, but more of providing my experience, the car and dealership backing their word of selling “quality” vehicles. It is intended for you to do some research when looking at used car at Wally’s and make your own decision. This doesn’t apply to their new cars.

I purchased a used (AS IS) sport car (2005 Mitsubishi Lancer Evo) from them in Jan 2013. I inspected it on site and didn’t see anything unusual except for wear and tear items. The staff provided be with some background about how the engine was rebuild which cost the dealership $3-4K and since then, the car has been in the owner’s, Mr. Armour, private showroom floor. I didn’t bring a mechanic for three reasons: 1. I live 12 hours away 2. Wally Armour is a “box brand” dealership and only sells “quality” vehicles (from my experience, most box brand dealership auction off non-quality vehicles) 3. The salesman assures me it is a safe and mechanically sound vehicle. However, within hours of my drive back home, I have encounter problems.

Since Jan, I have had the following problems to the car which manifested with the first week of owning it:
1. Broken water pump which caused a slow coolant leak

2. Broken seal which led to a slow transmission leak

3. Broken front strut

4. Battery not tied down and positive cable electrical taped together

Total, it has cost me approximately $1200. I still haven’t fix the broken strut which will cost approximately $600, however, this could have caused by bad highways on the ride home. As I bring the car in for service, the mechanic is finding more things wrong. No, my mechanic is not crooked; he shows me these damages within minutes of looking at the car. The newest damage is 2 broken screws lodged in the sparkplug cover. Therefore, sparkplug is secure and can pop off and damage something.

What upsets me the most is the #4. Because the battery is not tied down and the cable is electrical taped together, it could’ve been knocked off the battery tray and damage internal parts. Worst case would’ve been it leaking or even exploding. The night I returned I took my 2 year old daughter for a ride in the car. This battery issue endangered my child’s life! When I provided my dissatisfaction with the used vehicle to the dealership, especially in regards to the battery situation, the sales manager’s response was: “About the battery all I can do is apologize it was missed everyone from our shop to the other shops.”

As stated earlier, the vehicle is sold AS IS and I know understand the it is me, the buyer’s responsibilities to inspect the car, however, as consumers, we choose to go to particular businesses because they have certain standards. I don’t go to XYZ Used Car Lot because many times, it is expected to get a lemon and that is why you bring an battalion of mechanics and test equipment over there when looking at a car. I choose “box brand” dealerships such as Dodge, Chevy, etc to buy used cars for the fact that they only sell certain standards/level of used vehicles. Sure, I might have to replace the brakes or so, but the car should be relatively safe for my family and me. Occasionally, even the “box brand” dealership will get a lemon, but they usually work with the customer to resolve the issues or even compromise. I have yet to receive such a proposal. Instead , I received an email from salesman recalling the every events and how they provided me with the best customer service and how I have every opportunity to inspect the car. Again, my complaint is not with the customer service, but the fact that they claim to sell “quality” used cars and when it happens to be a lemon, they seem to look the other way. Salesman never defended the fact that he sold me a quality level car. Instead, it seems as if he was defending the lemon he sold me and gave me every opportunity to detect the car was as such.

Bottom-line: It is the consumer’s responsibility to inspect the car. However, as a honest reputable business, the dealership should have resolve the issue when in fact they actually did sell a lemon unknowingly as they claim. If not, what’s the difference between Wally Armour dealership and XYZ No Name Used Car lot that sell $4000 lemons? So, if your definition of “quality” equates with what I described, then by all means, buy a used car from this dealership without bringing a mechanic. If the definition is different, you might want to have someone inspect it with some test equipment or go somewhere else where the dealership value their reputation and will resolve issues even if the car is AS IS. Be a smart consumer and don’t let this happen to you.