Advanced Seamless Gutter & Roofing Inc

This was the worse home improvement/renovation experience of my life. Initially things were well. They were done in about 2 1/2 days, they were prompt and keep their work area picked up. When they were done, my husband and I walked around the house and discovered that they hadn't put any metal roofing on the outer 6 inches of the roof on the front of the house, then the rake had been stretched over to try to cover. They had to angle the backside to allow for this. Also the ends of the ridge cap were not finished off. Called the foreman and they came back. The crew chief was argumentative. First he said that he was going to come back to fix where they had shorted the roof on material, then he got up on the roof and measured and told us that the roof wasn't square. He said that it was off by 1 3/8" and that was the reason that they did what they did (Ridiculous!!). Another crew member shrugged and said "Well it doesn't leak". (Seriously? My roof didn't leak to begin with. That wasn't why we wanted a new roof. Clearly they don't understand aesthetics ) When the ends of the ridge cap were brought up, the crew chief kept telling us that this was how they always did it and asking us how did we wanted him to do it. Also, while up on the roof, my husband noted that the snow ridge that they placed on the back of the house isn't even straight. It would have taken 1 minute to drop a chalk line to make sure that it would be straight, but they didn't take the time. Also the seams where the porch met the main part of the roof were not laid out properly and there was a bulge where it should have been smooth. The crew chief didn't think that this was a problem either. They left and we contacted the foreman. He came out and was much more professional and wanted to make sure that things were done right and to our satisfaction. He sent out other workman and they fixed all but the snow ridge. Unless you are on the roof, you can't see that it isn't straight and we didn't want any more extra drill holes than necessary in the roof. During the first big rainstorm, we noted that the back gutter had been cut too short and instead of water running through the downspout, it was pouring out of the elbow. Also, there was a seam in the rake that was immediately over an exterior doorway and so water was pouring out of that seam and you couldn't go out without being drenched. I called the owner and told him that there were more problems. He sent the foreman out the next day and they fixed the two problems within the week. All of this could have been avoided, if this company paid attention to detail. I have a small house with an uncomplicated roof. This should have been easy for them and for us, but it took 3 weeks to get things rights. That's just unacceptable to me. Lastly, I have to say that they have a member of their gutter crew who thinks that it is acceptable to openly holster a gun when he comes to work. We didn't realize this until he was leaving, I think that it was under his utility belt. I'm not getting into 2nd amendment rights here, but I think that our permission should have been asked. In the end, I'm offended that he took it as his right to come onto my property armed.

Job done well.

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