Mueller Tree Service Inc

They were the cheapest bid and I know the cheapest isn't the best way to go. They cut trees down and turned our backyard into a war zone with ruts everywhere. They blew wood chips into out tree line and left huge piles behind. A huge tree branch fell onto the back of our garage and damaged the roof, wood siding, gutter and downspout while they were cutting the tree down. We were never told about this by Mueller Tree and our neighbor had to tell us about the damage. They left garbage in our yard and when they were grinding a stump they blew wood chunks and damaged our vinyl siding on our house. They even drove through our neighbors yard with their truck when instructed where the property line was. When the owner Matt Mueuller was notified he said he would get it handled. We were made a lot of false promises and they never paid for any of the damages. We left phone messages and text message and no one would call back. Filed a police report and was instructed to go to small claims court. We won our small claims court case against them and they still never paid. This is a very dishonest company and should be avoided at all cost.

Did a good job on cutting down the tree and trimming some others. As for the stump grinding he said someone would be along in a week or two to finish the job. That was in July 2017, it is now November 2017. After repeated calls to the salesman and office the job is not finished and they won't return my calls. I paid in full, including for the stump removal, in July.

Mueller Tree provided a quote for the removal of 6 trees with stump grinding. They arrived on 4/18 and removed the 6 trees plus 1 other tree that was not requested to be removed. They said they'd be back on Saturday to grind the stumps and they provided a quote for 1 more tree in the back that was dead for $600. The work was good. I spoke with the Sales Manager later that day to tell him that the extra tree was cut down and he told me that it was dead so they thought they should just take it down. I let that go. On Friday, the Sales Manager came to collect the money for the work that was done. It was my mistake to pay in full including the new quoted amount for the dead tree. He told me that the dead tree would be more money but then later said they would honor the price given by the 'foreman' on the job that had quoted $600. It took over a month for them to come and do some partial work, ground 3 of the 6 stumps and the limbs on the ash. It has now been over a month and the remainder of the stumps haven't been ground so I've had to cancel landscaping and a lighting contractor nor has the dead Ash been taken down. I call the main number numerous times a day and no call back has ever come. I've received one call back from the Sales Mgr that said once the rain stops they'll come out and finish the job. It has been dry now for several days and they won't even return my calls to provide a date to complete the service.

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Last time, they trimmed trees along the fencing between our two yards and totally backed their truck over an evergreen tree, one of six in a row. No mention, no apology, but it was dead, ripped at the base. Okay, I figure, everyone is allowed one miss.
But I will NEVER, EVER recommend this company nor use their services again after yesterday. 
NO ONE CONTACTED the neighbor or me about the work to be done. They just showed up and CUT DOWN A 50-YEAR OLD CHESTNUT TREE, telling my husband "Oh it's a cherry tree the neighbor asked us to take down."
On MY PROPERTY? 

SHE NEVER ASKED YOU TO CUT THAT TREE AND NEITHER DID WE.

I was available by phone as was the neighbor. 
In the intervening SIX months... the smaller trees, including an invasive wisteria, were trimmed by hand by another company TO SAVE THE CHESTNUT TREE! ! !

Now, your boneheads with saws and too much adrenaline smiled and took the neighborhood's mango colored flowering chestnut tree to the ground.
It's a live 50-year old CHESTNUT, NOT A CHERRY! Seriously? A cherry? 
Yes, I'm a little angry. This comes after crying for a few hours.
Do NOT return to Gardenview in Kent, Ohio unless you come bearing a new tree. 

UPDATE: I am not changing my review, but I will add that Tom Mueller called. At first he said his crew absolutely said it was a wild cherry. Does a wild cherry have 6 inch mango/salmon colored flowers? He had to admit, it does not. It was a chestnut. On the question of "Someone at your house told us to go ahead." I love that you were asking at my house about a tree that supposedly was being paid for by the neighbors. And, much as I love him, my husband wouldn't know. 
I do respect the offer, however, of a substitute CHESTNUT tree, albeit much smaller than a 50 year old one. Stay tuned. When it shows up, I'll revise the review. Thank you for the call, however.

Mueller Tree is very price competitive.  They arrived on time and took the tree down quickly.   The guys were polite and friendly.  My only issue is I requested stump removal when I ordered the service.  I was told they didn't have the correct tools and would be back to take care of it.  I never saw them again.  Kinda annoying but overall a good company that I would use again.

Our yard had been invaded by the hated emerald ash borer. As a result of the infestation we had a stand of about 12 mature ash trees that were dead or dying. The trees had to come out before they fell on other healthy trees, our decorative fence, ourhouse, our pets or our neighbors. I had contemplated cutting them down myself but reason won out and I decided to hire the job out to professionals. I had researched on Angie?s list and received a few quotes from highly rated and highly priced companies. On my regular commute the University of Akron, I passed by the equipment of Mueller Tree Service, located at 220 E Mill St. in Akron, a few times a week, and then recently I saw them in my neighborhood taking out many large trees. After a short conversation I called and received a prompt quote the next day. The price was fair and the owner very attentive of our concerns.

Our back yard is/was heavy wooded, and we wanted to keep as many healthy, non-ash trees as possible. The yard was fenced and did not have a gate wide enough to fit the bucket lift and the distance to get there meant the lawn would suffer. Mueller offered to remove and replace the fence sections, protect the lawn and the healthy trees. This was at no additional cost, in comparison to others who offered to double the price to achieve the same level of service.

The day of tree removal the arrived promptly at 8:00, with a large crew, they removed the fence and laid down a plywood path and then decided that because the ground was soft and the terrain was relatively steep that they would remove the trees by climbing the trees and cutting them and then hauling out the cut wood by hand. It was impressive to watch, they worked quickly and with precision, the selected the trees, supported them with rope to other trees, and through 4 hours removed all of the trees, even with a brisk wind.

When finished the crew cleaned up, replaced the fence and checked to make sure we were satisfied with the work. Overall this group did an excellent job and I highly recommend them.