Landscapes with Heart

Landscapes with Heart did a fantastic job!!

Follow up from my 10/29/17 review posted. Landscaping with Heart made a commitment to return and edge the large rectangular front garden and replace a plant in 2018, from the job done October 2017. They stopped out to look it over late spring, but never returned to perform the work. They provided me an estimate for additional work I was looking to have done, but didn't follow through on the completion of the original work.

It NEVER was finished. And the job started in the Fall of 2016. I had just moved here and was new to the city and my home. At first it all seemed to go well. The clearing of overgrowth and the fence removal with the crew went fine. But then they brought some wrong plants and not the right amount of the others. They also didn't get the shrubs they said they would. When there was still work to finish, they left me hanging when they started a big new job. I had to keep contacting them. Their business listing says Juan Fonseca, but I was introduced to John and Jonathon. I was told they were partners, in which I think John is Juan Fonseca. I would get bounced back and forth between the two of them with their different phone numbers and texts. When I was told one or more of them would be there or come back, they were very late and many times didn't show up at all. Most of the time this was Jonathon. I was dealing with the most. I had been told they would make the plant corrections and they would come back in the Spring to finish and fix the rest because it was the end of the season. I wasn't too happy about that along with some of the work they had done so far. One example was they didn't do a very good job on the weed barrier sheeting. In many areas it stuck out, was thickly folded at borders (which showed) and stuck out at the tree bases where they didn't cut it down enough. It was really glaring, but it was left that way. The bark mulch or whatever they called it was put down very unevenly. There were bare patches, thin areas and some areas where there was so much that a fellow that was planting in the Summer had complained about it. At times, he had to dig through it to get to the ground itself. He even asked who did such a lousy job. In addition, a great deal of the cord wire connecting the low voltage lighting was laying on the surface where you could see it, which looked bad. They promised to cover it. These were just some of the things that were wrong and the way things had gone to that point. But I was promised they would make it right when they came back in the Spring. I trusted them to return and get things fixed and completed in the Spring as they promised. When Spring came, I was dealing with injuries from a bad fall and other problems and work with the house. Before I knew it, it was summer and other necessary projects that had been planned were starting. I was wondering about why they hadn't returned and was going to contact them when I got sidelined with cancer. I had to have surgery and chemo, but when I was able, I contacted them at the end of summer. Up to that point, they still hadn't contacted me. Their first response was that they were wondering why they hadn't heard from me!! Seriously?!! I think the real question is, "Why didn't you return and finish the job you were supposed to do back in the Spring like you said you would??!" I told them what was going on with me and they came over and we all did a walk thru. They promised to get the plants, fix the lighting, etc. and John nicely said they would even weed. It all seemed to go very well that day. But then, just like before, they didn't show up on the scheduled start date with no call, no text, nothing. When I called, I got a lame excuse and it all started again with them backing off of what they said they'd do and even actually started to argue about it. They conveniently wouldn't recall what they said they'd do and argue about the rest. Then they would tell me their customers think they're great. They even threw in my face that they were nice enough to hang up a few Halloween items for me the prior Fall that were too high. What does that have to do with the problems at hand and the work that is still unfinished? And aren't I a customer? I was told they would come back another day and finish, but they pulled the same thing again. No show, excuses, changing what they said. Then they actually flat out refused to come back at all saying they didn't owe me any work, plants, nothing! Unbelievable. I have never dealt with a company that is so brazen with what they say and promise and don't come through. I put in some photos here I took some time ago showing exposed lighting wire and bare patches where bark mulch should have been. There is so much more to this story and so many details that it would be impossible to write it all here. They took advantage of me every step of the way, which is wrong in any given situation. But when they made those last promises knowing how sick I was from treatment, it makes it really despicable. With my experience with them, you would think their name would be Landscapes Without A Heart.

Did a great job and did what was expected and then some. Would definitely hire again and recommend to anyone.

Awesome, Awesome Job, very pleased with Landscapes with Heart, prompt response with estimate request and all additional questions. Personable, professional, conscientious, honest and easy to work with. Excellent communication, kept me informed before job started and as job progressed, walked through to make sure I was satisfied. Superior work ethic, all four worked hard and as a team, cleaned up every night before leaving. Knowledgeable and artistic. Would hire them again, in fact my husband hired them for additional work before they were done with the original job. Thank you Juan, Jonathon and Team for your outstanding work!!!

very well. Quality job at an appropriate price

Poorly..... They don't follow through and are very poor with communications.

Everything went great. Everyone was professional and very nice. Would hire again.

I made a date with the owner to come to my home and he never showed up or called. not a good way to get new business.

They were courteous, prompt and very hard workers. I would hire them again.

They were very responsive to a request for an estimate, in fact returned my call in the same day. Received a very timely and thorough estimate that was reviewed, discussed and negotiated.... they got the job and we got a very fair price. They were very professional and completed the job in a timely manner. At the end of the project they were working in a downpour and in response to our request left extra seed in case it was washed away...

They started out strong. Called and came by when they said they would. Delivered a drawing in the time they said they would. We agreed on a fee and then it all fell apart from there! It was a bait and switch - I was given subpar plants/bushes and many of them died. I wasn't given any instructions after they planted and after comparing the drawing to the work performed they drew in plants that weren't planted and gave me bad quality plants in exchange a far fewer plants then what was in the drawing. I contacted them to discuss how unhappy I was - they said they would make it right and I am still waiting. Not a company I would be able to recommend.

VERY Nice Job. Absolutely the professionals. I will be using them more for yearly maintaining of flower beds etc.

Very nice, they were very professional and on time. I will be using them again with no question. Price was fair for the size job I had.

unknown

these guys are amazing.  they were very prompt, hard working and cleaned up after.  the removed multiple stumps left over from trees and bushes cut out and back filled with dirt, played fertilizer and straw. also trimmed extra bushes and other stuff for free! would definitely recommend and hire again in a heart beat!

John and his team were punctual, friendly, and answered all of our questions. They few in a couple extras at no charge. Their price did not change and he was very honest. Two of our friends have also called them and were very happy with their work! We would recommend to anyone.

The service was fantastic!  His crew did an amazing job.  They showed up on time and were very professional.  They cleaned up everything in the yard and did a walk around with us to make sure we were happy with all of their work.  Their work was so great, we hired them to clean up our rental property landscaping.