About us
We DO IT ALL!!! We are a Full service Plumbing, Sewer, Drain service company. We also do kitchen and bathroom remodeling.
Business highlights
Services we offer
Drainage Contractors, Plumbers, Plumbing-Drain & Sewer Cleaning, Plumbing-Drain & Sewer Cleaning, Sewer Cleaners & Repairers
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 0% | ||
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| 3% | ||
| 13% |
unresolved issue), the plumber came by and "cleared it", each time which worked for a period of 3-4 hours, then the same problem would return rendering the toilets unusable. This most recent time, I tried to be kind, and waited, so as not to not call on a holiday weekend and they reciprocated by saying now, its a new charge since they only warrant their work for 24 hours.
They also scratched the toilet very bad while trying to clear the slow draining.
They were rude on the phone and apparently are not very interested in keeping customers.
"After reviewing the records we are unable to see what he means by not showing up twice. The person writing this review is the tenant and our company has a policy to do all communications with the landlords. In the meantime we have contacted this landlord and are on our way to resolving this matter. Thank you."
"Jeff the Plumber recommended on June 10 that he call an HVAC company to recheck gas pressures, which it looks like he did. Thank you."
"We have responded to [Member name removed] in January 2015. We assumed that she was satisfied since we had not heard from her in 4 months. Jeff the Plumber verified all times with the gps on the technicians vehicle and we found no disputes. She stated we quoted her $ 125 for drain cleaning but we do not offer anything for $ 125. All of prices are quoted off a price sheet when the customer calls. She called and said her tub was clogged and leaking and her meter was leaking. Upon arrival her main drain was clogged. To snake a main drain is $ 150.00 and $ 35.00 a half hour to repair the meter. Jeff the Plumber only charges for time to get materials when they are non-stock items. She needed a part for her water meter. Most plumbers do not stock these types of repair parts, other than the City of Canton there are only a few places to get this part. So we do apologize for any mis-communication and if our technician offended her in any way. We discounted her $ 70.00 on 12-26-2014 and $ 150.00 on 1-20-2015. At this time we can not offer a refund. We can offer her a $ 25 credit towards any future repairs. Thank you."
I recieved terrible customer service from the technician from the office that I called. They kept asking me if the drain was cleared and if his technician did what he was supposed to do. I told them, I had no way of knowing this as the technician had not started any work and had not advised that the drain was cleaned. The guy even hung up on me and the technician began to back out of the driveway slowly. No service had been completed.
I did not recieve an invoice or reciept or anything. I still do not know if my drains are cleaned.
My husband is going to have to snake our sewer lines on his own.
Supposedly, I was speaking with the supervisor and he said they do not move furniture, they only clean drains. I asked what about customer service, and he continued to ask me if the drain was cleaned. I would not know this. We did not turn the water on in my home and run for 10 minutes to check that service was completed properly. I had to advise the supervisor that that is how to check for a completed job, and they still would not help me.
I would not recommend this company and their terrible customer service to any one. I wish Angie would take them off her list.
The technician was never rude, he just did not care for my situation, but I do consider the supervisor rude and disrespectful. Ryan would not even give the first initial of his last name. Ryan also stated that "we are not in the business for customer care".
"We do apologize for you dis-satisfaction in your service. Upon arrival to your home. Our technician stated that there was piles of clothing in the way and a washer being held together by straps. Also a treadmill which are very difficult to move and expensive. Our technicians are not to move items like that due to the liability of damaging them. With that said, due to these items being in the way the technician could not get to the drain to snake it. We also do not take the liberty in moving personal items such as clothing. Ryan stated that we are not in the business of moving furniture, not customer care. However, the technician was able to find another way to get the main drain open and we did not charge you anything for our service due to your dis-satisfaction.There was an invoice written up that we have here in our office and will mail since he did not leave you a copy."
Well, in weeks I have another plumber, Monks Plumbing, he came out look at it and diagnose that pipe in the basement was loose and glued it, and then tells me the water in the ceiling is coming from the shower and makes recommendations a temporary fix and only charged me $74. I will NEVER use Jeff the Plumber again - as they sent incompetent people out and charge an astronomical fee for nothing.
"We appreciate you feedback. Upon reviewing our paperwork, we do see that our technician removed the ceiling to the bathroom and checked for leaks and did not find any. We do wish that if customers are not satisfied that they would call our company back instead of turning to someone else before we have a chance to make it right. Thank you."
"Thank you for your feedback. We see that you said we installed tank June 2014. Our records state the install was October 2012. And we do apologize that you felt the installation took too long. You had a power vent water heater installed and installation times vary. We see it took our technician 2 hours and 45 minutes which is typical for this type of tank. Thank you."
"Thank you"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1100 Tower Dr, Akron, OH 44305
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