JAMES REMODELING & BUILDING INC

OVERALL, THIS COMPANY PROVIDED POOR SERVICE, TOOK WAY TO LONG TO DO THE JOB, CAUSED US TO HIRE AN ATTORNEY BECAUSE THEY DID NOT PAY THEIR SUBCONTRACTOR. EVEN THOUGH WE HAD A ONE YEAR GUARANTEE ON THEIR LABOR, THEY WOULD NOT RETURN PHONE CALLS, SO WE COULD NOT HAVE REPAIRS DONE TO AREAS THAT THEY DID NOT DO CORRECTLY. THEIR SHODDY PERFORMANCE WILL REQUIRE US TO COMPLETELY REPLACE 28 SQUARE FEET OF PROFESSIONALLY TILED COUNTERTOPS (INCORRECT COUNTER MATERIAL, COUNTER HAS COLLAPSED), REPLACE OUR KITCHEN FLOOR (TILED BY THIS COMPANY, REPAIRED BADLY AND NEVER FIXED). THE ONLY WAY I SEE FOR THIS COMPANY TO MAKE AMENDS IS TO PAY THE SUBCONTRACTOR, PAY OUR LEGAL FEES, PAY TO HAVE SOMEONE OF OUR CHOICE COME IN AND REPLACE THE FLOOR AND COUNTERTOPS (BECAUSE WE WILL NOT HAVE THIS COMPANY BACK IN THIS HOUSE-EVER).

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THEY STARTED THE WORK LATE. I WAS TOLD THAT THE WORK WOULD BE DONE IN 2 WEEKS, BUT ITS NOW THE 5TH WEEK INTO THE PROJECT. LAST WEEK WE ISSUED A STOP PAYMENT ON THE SECOND INSTALLMENT, DUE TO THEM NOT DOING THE WORK. IT IS 30 DAYS PAST DUE. ITS BEEN VERY INCONVENIENT - LIVING IN AN ATTIC AND THERE ARE OTHER PROJECTS THAT NEED TO BE COMPLETED ONCE THIS ONE IS DONE. THERE HAS BEEN NO COMPLETION DATE. THERE HAS BEEN A BREECH OF CONTRACT. THEY TRIED ADD THINGS (AND CHARGE EXTRA) THAT WERE NOT ON THE CONTRACT. THERE HAS BEEN A PROBLEM WITH STEVES LANGUAGE, AS WELL

WE WERE BASICALLY SATISFIED OVERALL; THE SHOWER STALL LOOKS WAY BETTER THAN IT DID BEFORE. WE WERE EXTREMELY PLEASED WITH THEIR CONCERN TO CORRECT A PLUMBING PROBLEM CREATED BY THE PREVIOUS HOMEOWNERS SLOPPY WORK. THE ONLY COMPLAINT WE HAVE IS THAT THE TILE WORK ABOVE THE NEW SHOWER STALL LOOKS UNEVEN. THEY SEEMED RUSHED TO FINISH EARLY. ALSO, OUR SHOWER STALL HAS A STRANGE LIGHT FIXTURE ON THE WALL (NOT ON THE CEILING) AND THE OPENING FOR THAT LIGHT IS LARGER THAT THE LIGHT FIXTURE, SO WE HAVE A CONCERN ABOUT WATER GETTING IN THERE.

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STEVE JAMES IS QUIET AND WORKS WITHOUT BREAKS. THE WORK IS EXTRAORDINARY. HE SUBMITS A PROPOSAL AND IF THE PRICE IS LESS IN THE END, HE DEDUCTS THAT AMOUNT FROM THE ORIGINAL. HE IS PUNCTUAL, CLEAN AND QUIET AS WELL AS KNOWLEDGEABLE AND SHOWS A LOT OF EXPERTISE IN HIS FIELD.