Founded 1981 • With Angi since November 2007
Service Provider Response
[Member name removed], I appreciate your evaluation. It's important that i get this type of feedback, even when it's difficult to read. This is disappointing to me on many levels. At the core of it all instead of enhancing our clients life we have evoked anger and frustration. We clearly failed you in many ways. I cant offer excuses but i would like to briefly address a few of your concerns. After speaking with the designer i learned that the Physocarpus 'Little devil' were chosen because they offer contrasting color and texture as well as a summer flower. We by no means would want you to have any plant selections that you didn't like and I'm extremely disappointed to know that you felt pressured into buying them. Weed control is a multi-faceted problem. In short we either spray weeds or pull them. A post emergent herbicide will have no effect if sprayed on bare ground. We can apply a pre-emergent herbicide which will prevent seeds from germinating, however, late in the season seeds are typically done germinating and the ones that we see are growing back from the root. I believe that in the long run it would be best to apply a pre-emergent herbicide early in the spring. (This is what i was expecting to do at no charge.) The biggest and most troubling problem is the lack of follow up communication. There really is no excuse for your concerns not to be addressed. In the end this is my responsibility and I have failed you. I have discussed this among our salespeople as an example of the damage we cause by not following through. Most importantly we are taking steps to prevent this type of problem in the future. Beginning in 2016 all installation clients will receive a follow up call or walk through after their job is complete. Again, thank you for your candid feedback and please accept my sincere apologies. -Craig GrafSpecialize in mowing, mulching and cleanups. We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service. Check out our services offered and call or click to schedule an estimate today! Â
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At Costello Landscaping we understand that your landscaping does more than add beauty and value to your home or property -- it is a reflection of your style or image, as well as a functional part of your everyday life. Â
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Marrone Land Development has been serving the Northeast Ohio market for over 30 years with outstanding quality & a thorough approach to every project. Our team will assess your property with an eye for detail and present a landscape solution that will ensure the exterior of your home or business is beautiful & appealing all year long. Always expect the best from our outstanding technicians & customer support squad! Call today for a free estimate. Â
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