GRAF GROWERS

It went very well. Tom who came out and did the estimate/plans was very professional, helpful, and punctual. The installers were also very professional and friendly. The job went very well. I would recommend them.

This was a smaller job so they had to fit it in between larger jobs. Emily did a great job with the scheduling and ordering. Tom came out and measured the area and recommended the best plants for the project. They did the project over 2 days. It is beautiful ! There are 3 areas that were landscaped. The plants are nice quality as is the soil and mulch that was added.

Everything done to expectations and beyond.

Great. Wonderful crew.

unknown

unknown

Summary:  We received three estimates from various contractors and chose Graf because they included a detailed description with a drawing of what they would do.  It was the most expensive bid.  We were really interested in having it done right.  Well -- it looks just OK.  It looked  better the day they did it for about two weeks.  It never really looked great.  Frankly, one big part -- the bushes/hedges -- look kind of crappy. We had to have them come back to deal with some weeds but they didn't follow through well with that and left most of the weeds (We think this one was a communication issue on their end -- we tell someone, they agree, they tell some people to do it, and something gets missed).  Ended up hiring someone else to help us fix issues.
Graf Pluses:  Everyone at Graf was very polite. They worked quickly and were not in the way.  Did the job on the days they said they would.  Estimate was very detailed.  Some major work was needed in our yard that was done well.
Problems on my job:
1.   WEEDS everywhere!  Every single planting bed (that we paid to have weeded) and all of the grass they planted was covered in giant weeds within a couple of weeks.  It was as if weeds were planted along with the mulch and grass seed.  
2.   PUSHED TO BUY HIDEOUS BUSHES.  I was sold some crappy looking bushes that look like giant weeds or straw that I specifically said I did not like.  I was given two choices -- ugly and uglier.  I did not like either and was talked into the ugly one with the promise that it would fill out and look better once it grew a little -- OK.  Still waiting on that.  We watered it, fed it, looked it up on google to read about it -- we hate it and I feel like we were just ripped off because  we  were told "this is what I have in stock"   Probably what they were trying get rid of.  I thought we had killed it during the first week because we didn't water it but lucky us -- it lives.  We tried feeding and watering it and it looks just like it did when we thought it died.  Maybe next year?
3.   Customer Service - polite, efforts to rectify but possibly somewhat dishonest and no follow through to the end.  I am open to the idea that there is some miscommunication and not just flat out lying but some of it feels like - well .... lying?
    -  I wrote, in detail, my concern on their customer survey.  I expected that someone might contact me -- nope .
    -  When I called Graf I got a little run around but they did offer to come and pull weeds and put the weed killer down for no charge which was great.  A team of workers were in my yard hand pulling weeds from the planting beds but they forgot or were not instructed to use the weed killer that was agreed to on the phone AND -- no weeds were pulled from the grass they planted (I think this could be a miscommunication-- stuff happens when you have a lot of people involved). 
    -  The WORST PART - the guy that managed the job (yes I know his name)  tried to tell me that he responded with a phone call to my survey complaints.  He never called.  Never left a message.  He's not in the call log  Nothing.  He tried to convince me that maybe he dialed the wrong number and left the message on the wrong answering service.  Guess what?  Graf never contacted me in any way shape or form after they came back the second time. I was also never talked to about the ugly bushes they pushed on us that look like, well, WEEDS.   After submitting two complaints, one written and one verbal, it would be great if someone would call at the very end and say "how does it look now?"  "Is there anything else we can do?"   -- Regardless of whether there was going to be an additional charge or not -- just tell me what I need to fix this.  If they had offered to replace these bush/weeds for a fee -- I would have gladly paid it.  I should never have let that guy push me into saying yes to these (I own that).  Did I mention they look like dead weeds?
Resolution:  We just hired someone else to fix the few issues we had left from Graf.  I would not recommend Graf.  For me the absolute worst part was the lack of follow through, possibly lying, and the weeds were just crazy.  Its only going to cost us a few hundred bucks for weed killing and a possible save/replace on the bushes -- after spending $3,600 this is a drop in the bucket. 
Graf was very quick to respond after I talked to an owner.  Just no follow-through on some things that I think could have easily been resolved.  I was really hoping to be one of the customers with an A+ review.  I was so looking forward to a great job and willing to work through a couple of rough spots. 

The crew spent the day working on the yard and did a beautiful job. They also cleaned up and hauled away debris. They were very careful not to trample or cover up the plants.

unknown

I am very happy with the work that Graf Growers completed. My contact person was Jeff-and he was excellent! He was kind, punctual and is the type of person that you feel a sense of trust toward. I would recommend them to anyone and I plan to have Graf Growers back out in the spring to landscaping.

unknown

I am satisfied with their services. They are timely and polite and they do an excellent job.

great

unknown

Very pleased with working with Graf - mulch excellent quality.  Will use them again.

excellent service, very friendly crew, the estimator was very helpful and accommodating.

unknown

Service from this company was excellent.  We had a man come out to the house to look at the area we were looking to landscape, he asked questions to get an idea of what we wanted and he was also very knowledgeable and provided suggestions to us  when/if we were unsure of exactly what we wanted.  They were prompt in providing a sketch of the work with an estimate for labor and the cost of the plants. They also made changes to the original work outline as requested and sent over revisions right away.  The plants were planted at the end of the season so we were a little scared when the following year we didn't see any blooms on a  tree that was planted.  We simply called and left a message, then within a day a representative was out to look at the plants and reassured us that everything was still alive and doing well. It has been a while since this project has been completed and the work looks great!

unknown

They were great. When they finished, there was something I didn't like and they came out and re-did it the way I like it so I'm very happy with them. They did what they said they were gonna do and I didn't like something and they came out and fixed it. They made me happy so I'd definitely use them again. They kept me informed by e-mail about what their schedule was. They were there when they said they'd be there. They were good guys. My wife felt comfortable with them working at the house.

unknown

We selected Graf Growers and were very pleased with them.  They showed up on time, worked efficiently and professionally, asked questions and made suggestions, and clean up very well when finished.  The work came in under the estimate and we were charged the lesser amount.  We would definitely recommend them and plan on using them again this year.

Their pricing is competitive. I would use them again in the future.

They were on time. They did a very good job and did exactly what I wanted them to do. They asked questions to make sure they were meeting my requirements. They also had me double check before they left and they even answered questions about plants that had .

I really want them well.  They were  very professional, and the reviews on them online was good.  They called right away, and came out when they said they were going to come out.  Also, their price seemed to be within the right ballpark.