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Geek Squad - Best Buy
Founded 1994 • With Angi since December 2002
Business Details
Phone Number
Address
96 Rothrock Rd
Akron, OH 44321
Description
Verified Reviews
09/23/2015
Margaret H.
Category tv repair, computer repair
12/18/2014
Laura B.
Category computer repair
11/04/2013
ZACH L.
They are terrible. The whole thing is a scam. There are plentiful small shops that repair computers everywhere run by actual people that know about computers. Check Angie's List or a reliable review site and find a real computer repair place. The scam is to get you to agree to pay them $35 to have them send the computer to their repair facility, where you will wait a long time, until finally they come back with an unbelievably inflated repair cost - which may no fix the problem you are having. Either way, they make $35 and you get to wait, and wait, and wait - both for the repair and then when you go try to pick up the "repaired" product. They were unable to determine the source of two of the computers problems and they wanted well over $200 to replace the faulty CD drive, which I just realized is an easy plug in and available today on Ebay for $23.99.
Description of Work
I brought my laptop to them because I bought it there as a "Best Buy special edition". The computer was running very slowly and erratically, the HDMI port was working only rarely, and the CD drive had stopped functioning.
Category computer repair
08/31/2012
Patti W.
Unfortunately, not good.
Description of Work
I have taken my computer to the Geeks before and was extremely pleased with service and price.A couple of weeks ago my computer began "not responding" when I went to websites. I took my computer to the store and the very nice man looked at it at the counter, but could not find anything to explain my problem. He suggested that it may be my router. The router was 6 years old, so I knew it was probably due. I bought one of the best they had. There was no charge for the computer review.The computer worked great for a couple of days but then began doing the same thing. (the other 2 computers in my household do not have this issue.)Wednesday, I was fed up so I took the computer to Best Buy. I did not realize it was the first day of school so they were busy. I waited in line for a few minutes. I was then able to speak with a woman at the counter. My first clue this was not going well was she did not know what Firefox was--another web browser NOT Internet Explorer. Then, she wanted to suggest that I had a bad router--just bought one 3 weeks ago! Then, my computer started "not responding" while we were online and she did not understand. I had to point out the bar at the bottom of the screen "not responding" and explain this is the issue that I am having. She finally found a technician, who happened to be the same nice guy from before. He looked at it for a few minutes, apologetically said he would need to keep it. I was FINE with that--it was what I wanted. He went away and said a counter person would need to check me in. I waited. Others in line were attended to. The first woman I spoke with went to another register and was working with someone else. I waited some more.I finally left. There must be others who can work with me and I don't feel like I have to argue with the counter person to tell them there is something wrong with my computer.
Category computer repair
05/18/2012
Delores Kay M.
I like them the best. My computer was not getting turned on. I took it to them and they fixed it for no charge at all. I like them.
Description of Work
I use Best Buy for computer repair. The last time I went there, they fixed my computer, which I had purchased from them. I also bought a dishwasher and other things from them.
Category computer repair, appliance sales
03/08/2012
Delbert C.
Store staff was excellent as were the Geek Squad overall. Very helpful and informative.
Description of Work
Bought an Apple computer, Airwave and file transfer services. The Apple was expensive but is very nice.
Category computer repair
05/03/2011
richard A.
It seems to be working okay now. They usually get the job done, but they are slow and over priced. If I had an alternative I probably wouldn't use them.
Description of Work
Best Buy fixed our computer that was not working correctly.
Category computer repair
04/01/2009
Kathy L.
The Geek Squad at Best Buy were wonderful. The technician was very nice to me. Whenever I have computer problems, I plan on taking it to the Geek Squad. I will continue to use their services in the future.
Description of Work
I took my computer to the Geek Squad at Best Buy to have them repair it after another repair company messed it up.
Category computer repair
09/26/2006
AARON G.
On two separate incidents over a one year span I've attempted to purchase software from this store that was advertised in their Sunday paper inserts. They didn't have the software in stock the first time and this most recent time they would not honor the ad price. I wanted to purchase the Zone Alarm Internet Security Suite. Total frustration in dealing with a teenage boy that had no clue about the product. The picture in the ad was slightly different then the actual packaging so he insisted it wasn't the same product and he would not over ride the outdated database info to honor the sale price. Zone Alarm only offers one Internet security suite. Anyone can verify that on their website and this kid manager wouldn't even do that.
Description of Work
On two separate incidents over a one year span I've attempted to purchase software from this store that was advertised in their Sunday paper inserts. They didn't have the software in stock the first time and this most recent time they would not honor the ad price. I wanted to purchase the Zone Alarm Internet Security Suite. Total frustration in dealing with a teenage boy that had no clue about the product. The picture in the ad was slightly different then the actual packaging so he insisted it wasn't the same product and he would not over ride the outdated database info to honor the sale price. Zone Alarm only offers one Internet security suite. Anyone can verify that on their website and this kid manager wouldn't even do that.
Category computer repair
01/10/2006
WILLIAM D.
THE REPAIRS WERE NOT DONE. I HAD MORE ERRORS THAN BEFORE. I RETURNED IT TO THE STORE 6 TIMES & THEY WANTED TO CHARGE ME MORE MONEY TO BACK UP THE COMPUTER AGAIN, EVEN THOUGH THEY DID NOT REPAIR IT CORRECTLY THE FIRST TIME. THEY WERE EXTREMELY UNPROFESSIONAL & UNHELPFUL.
Description of Work
Computer repair, back up hard drive, install new hard drive, & correct errors.
Category computer repair
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Service Categories
Licensing
Services Offered
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.
Services Not Offered
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Frequently Asked Questions & Answers about Geek Squad - Best Buy
How is Geek Squad - Best Buy overall rated?
Geek Squad - Best Buy is currently rated 4.1 overall out of 5.
What payment options does Geek Squad - Best Buy provide
Geek Squad - Best Buy accepts the following forms of payment: Visa, American Express, Check, Discover, MasterCard, Financing Available
Does Geek Squad - Best Buy offer free estimates?
No, Geek Squad - Best Buy does not offer free project estimates.
Does Geek Squad - Best Buy offer eco-friendly accreditations?
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
Are warranties offered by Geek Squad - Best Buy?
No, Geek Squad - Best Buy does not offer warranties.
What services does Geek Squad - Best Buy offer?
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.