ETHAN ALLEN HOME INTERIORS

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This was the worst experience we have had with a company. In March of '14 my wife and I went to Ethan Allen and made a large purchase of various decorations for our house. When discussing the purchase with our sales person, we were very clear that our expecation was that all items purchased, including those that had to be custom made, would be delivered and installed by Easter which was on April 20. We were assurred that with six weeks they would have plenty of time to have everything ready. Over the next six weeks we never heard anything from Ethan Allen. Every conversation had to be started by us calling them or stopping by the store to get an update on where things were. WE had to call them to get the installer scheduled to come out and measure for our window treatments. He came and was only there for about 15 minutes to measure some complex windows. We had to call them again to find out that the other items that we purchased were in and to schedule time for someone to come out and install the pictures and other items. This occurred AFTER Easter which we were assured we would have our order by. With this our window treatments did not come and the installer had to come out again because he forgot to measure one of the windows. After MANY conversations with Ethan Allen and trying to talk to the owner, which we never were able to do and never returned our calls to speak to him, we finally in late May found out our window treatments were in and they would be out to install them. The same person who measured the windows in 15 minutes came out to do the install. He quickly installed them and left the house. When I was able to see the treatments that cost $2,000 I found that they dragged on the floor, where installed too high, and were crooked. We once again had to reach out to them and negotiate a fix. They did agree to fix the treatments and they promptly came out to take them away again leaving us with no window coverings during this time. Finally, at the end of August they came back and re-installed them once again. This time to find that one of the pieces was not measured correctly, again. The same installer had to take that specific piece and send it out to be re-done for the third time. Finally, on August 5 they returned and installed the final piece. While the window treatments look nice and are finally what we expected, it was unacceptable that this process that was supposed to take no more then six weeks took nearly six months. The service we received from Ethan Allen was HORRIBLE, especially for the extremely high prices that they charge. In the end they offered to only give us 10% off the price of the product, did not include the $250 we spent on the installer price. For the horrible customer service, and lack of quality and caring about doing what is right for their customers, 10% was not sufficient but we decided we just wanted to finally be done with this awful company and never have to shop with them again.