ECHOLS HEATING & AIR CONDITIONING INC.

"Thank you for the purchase of a replacement geothermal unit for you home. We appreciate your business very much. Thanks so much for posting a review as well."

"So many of the units we install never have problems, but occasionally some do and this was one of them. Luckily, the Waterfurnace 10 year Parts and Labor warranty covered the minor repair. So again, thank you for your review, and even more, thank you for your business."

"Thank you for the review. I believe we had an appointment to stop back out to provide estimate of relocating the evaporator coil for better operation, but the appointment was cancelled and was not rescheduled. Please call us if you have any questions or concerns, or would like to get back on the schedule for our comfort specialist to come out."

"It's been 2 years since the a/c replacement and i hope the system is still working well for you. Regular maintenance will keep the system running for years, so please consider having us out for a Tune & Clean on the unit. At the very least, keep changing your filter regularly. We appreciate your business and thank you for this review."

"Thank you for the "A" rating. Please let us know if there is ever anything else we can do for you. Sincerely, Bryan Echols"

"From all of us here at Echols Heating, thank you for posting this review. Please let us know if there is anything we can do for you."

"Thank you for your review and i appreciate your honesty. It may seem like a large repair bill for an hours worth of work. We are flat rate for our service department, so the price quoted is the price paid, regardless of how long the repair may take. Had it taken longer or had we run into other problems with the repair, the price would not change. With that said, in addition to the the sight glass, we also replaced the boiler drain on the unit as well, which was included in that price. Again, i want to thank you not only for your review, but for your business. If you ever have any other service needs in the future, please let us know. Thank you, Bryan Echols Echols Heating & A/C"

"Thank you for the review. Please let us know if you would like to investigate any of the recommended ductwork modifications. Thank you"

"Thank you very much for your longtime business!"

"Thank you for your review. I apologize for the miscommunication between our tech and the office staff. It is our policy to credit the diagnostic service call when a customer chooses to replace equipment, but not for a repair. With this being a repair, the diagnostic would not usually be credited, which is why you received the response you did when you called in to schedule. As you mentioned, we did deduct the original service call off of the repair since this is how it was explained to you. Again, I apologize for the miscommunication, but i'm glad you were satisfied with the overall result. Thank you again for taking the time to submit a review. If there is ever anything else we can do for you, please let us know. We'll see you this fall for the maintenance on your furnace. Thank you again, Bryan Echols Echols Heating & A/C"

"Thank you very much for your business. We do strive to be a non pressure organization. If we see signs of possible equipment failure, we absolutely bring it up to our customers, but in a way that will allow them to make an informed decision. Service contracts do lengthen the life of HVAC equipment. It doesn't always prevent a failure, but by testing the equipment on an annual basis we can often catch a failing part before your air conditioner/furnace goes out. Thank you again for taking the time to leave a review. If there is ever anything we can do for you, please do not hesitate to reach out. Sincerely, Bryan Echols Echols Heating & A/C"

"Thank you very much for posting your review. I'm glad to hear you're pleased with the Carrier Infinity w/ Greenspeed heatpump system installed in your home. Even more, I'm proud that our non-pressure sales approach made an impact on your decision. For customers that do not have natural gas (or at least easily/economically installed), this is among the most energy efficient systems available. Thank you again for your review. Please let us know if there is ever anything else we can do for you. Sincerely, Echols Heating & A/C"

"Dear Angie's List Member, I appreciate you taking the time to submit a review of your experience with Echols Heating. I hope everything is still working well with your Carrier furnace. If there is anything we can do for you in the future, please do not hesitate to give us a call or drop us an email. Thank you very much for your business. Sincerely, Bryan Echols Echols Heating & A/C"

"Thank you very much for taking the time to submit a review of our company and your experience. If there is anything we can do for you, please do not hesitate to give us a call. Thank you, Bryan Echols Echols Heating & A/C"

"I'm glad to hear you were satisfied with the service call. Thank you very much for submitting a review. If you have any further problems, please give us a call. Thank you"

"Thank you very much for the review. I will pass along the kind words to our technicians that worked on the job. The high efficiency Carrier Infinity System you purchased is among the best out there and I'm certain you'll be satisfied. If you have any questions, concerns, or if you even need help setting a custom screen saver picture to your Infinity Touch Control, please do not hesitate to contact me. Thank you again for the review. Bryan Echols"

"Thank you very much for your business and for taking the time to fill out the Angies List review for the work completed. I'm glad you were satisfied with all aspects of the job. I wish the price could have been a little less, but these were add on air conditioners and not replacement units. This required an electrician to wire the units properly, which adds cost to the job. Nevertheless, I really do appreciate your honesty and l hope we can be of service to you in the future. Thank you again for your business, Bryan Echols Echols Heating"

"[member name removed], I apologize for the negative experience you had with our company. We did respond to your service request, arrived when scheduled, and diagnosed a failed inducer motor on your furnace. We quoted the repair, however, we did not have the part on our truck and it was not in stock at our local supplier, so a separate trip would have been required. You elected not to have us get the part and indicated you would call if that changed. As for contacting a local contractor, our tech was just being honest with you for future service. We're located in Akron, OH and your property is outside of our service area. The Angie's List big deal is not supposed to be advertised to customers outside of our market, but since you had purchased it we elected to run the service call for you. This has been corrected with Angie's List and should not be a problem for customers in the future. Again, I'm sorry for the bad experience."

"I was sorry to hear of the problems you had with your furnace and the warranty, but I'm glad we were able to remedy your situation and earn your business. I appreciate the kind review and thank you for the phone call yesterday as well. Please let us know the next time you're in need of service."

"Thank you very much for your kind words. We enjoyed working with you as well. Your home is beautiful and the addition of the Carrier Infinity System compliments it's beauty as well. Thank you again!"

"Thank you very much for having us perform your furnace maintenance. I hope we are able to WOW you with our service the next time we are out. We do our best to go through each furnace and ensure proper combustion and operation and feel our prices are fair and competitive for what we perform. Again, thank you for your business and we look forward to servicing your equipment in the future."

"Thank you for using Echols Heating. We look forward to helping you with any HVAC or hot water tank needs in the future. Thanks again!"

"We appreciate your business and you taking the time to submit an Angie's List review of our company. If there's anything we can ever do for you, please let us know. We look forward to seeing you the next time you stop in for your filters. Thanks again!"