East Ohio Furnace Co

We were referred to East Ohio Furnace Company by our home warranty company. Our air conditioning stopped working during a recent heat wave and East Ohio responded quickly to remedy the problem. The young technician, Trent, was amazing and he fixed the problem very quickly. We are very appreciative and we highly recommend East Ohio Furnace Company! John Frazier, Alliance, Ohio

We are new homeowners and got this company’s info from the home warranty’s preferred vendor. I called and they have me scheduled the next day. An older gentleman came and check the problem, told me that the blower is old and needed parts and he’s coming back the next day to fix it. He came back as promised and on time. Explained what happened and what’s needs to be done. Highly recommended!

This company in my experience has been totally incompetent, and I would never use them again.

They were very good.

I have been using them for years.

I would use them again.

They were good. It wasn't exactly cheap.

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unknown

We called late in the afternoon and a tech arrived within 90 minutes. We had a problem with wasps having built a nest in the compressor switch gear. He cleaned out the nest and had us back up and running in a matter of minutes. We were very pleased with the prompt, courteous service at a very reasonable price.

We didn't know what was going on. The pipes were shot in a lot of cases so they replaced that. They replaced several things and ultimately it came that there was a crack in the boiler. I know that my husband talked to them. We didn't find the furnace. They gave him different options and he picked one of the options that they offered. I would absolutely recommend them to anybody. I'll keep using them. They were very good. We kept having problems and it seemed like it was always on a Friday at the end of the day that the thing would break down. They were very good about coming out whenever they had to. I think we first got them to do a check up on the furnace. As a result of that our service calls were free and we had a lot of service calls. They just responded right away and responded very well. The initial visit was $89 to check out your furnace. They don't charge you a service fee. They would charge us for whatever they had to do. But they didn't charge us for showing up. I think that is for a year we have free service calls. The showing up is free for a year. We had them a lot of times. We had them probably six to eight times. They gave us a good price. We found out that with steam heat, the boilers are very expensive. They're much more expensive than furnaces unfortunately. My husband is pretty good on researching prices and he felt that it was a real fair price. I don't know that they gave him a discount. They might have given him a discount. I know that he thought that it was a good deal. I was very satisfied with the price. They definitely were responsive.

7 months after purchasing our home, the 22-year old Lennox furnace died.  The purchase included a 1 year warranty through HSA, so we opened a claim.  The first company they put us in touch with never returned any calls, so they set us up with a service call through East Ohio.
Their tech (Tracy) was extremely prompt and was able to rig the furnace to provide heat despite the fact that the control board was not functional.  
East Ohio attempted to replace the board with a Lennox approved board, but that board did not work.
East Ohio then contacted HSA to inquire whether they would approve a replacement - which they did.  East Ohio then performed a replacement with an HSA-provided brand new furnace.
Considering the furnace and the installation labor were paid for by the warranty company, I felt our out-of-pocket was a little high (we had to pay for sheet metal work, electrical modification, etc) - but since we got a new furnace out of the deal, it's not too bad.
East Ohio came through for us when we had no heat in the middle of the coldest February on record.

They were super nice and everything went perfect. It was a few months ago and I am sorry but I cannot remember the price at this time.

unknown

Dave was very punctual and professional. He took extra time to discuss some questions and even made a follow up stop the next day to help with a small issue. We would highly recommend East Ohio Furnace.

unknown

Although buying a new furnace is not a fun purchase or even something we were really expecting, all the employees from East Ohio Furnace were extremely friendly, helpful, professional, & knowledgeable. We were very pleased with their customer service & all the work they completed. We were also very happy with how quickly they finished the job so we were not without heat for very long. We will definitely be recommending this company to family & friends.

The tech was very friendly and helpful...most importantly, he knew exactly what he was doing and took care of the problem quickly. I wish we  had contacted them before shelling out lots of money to another company where the tech wouldn't even LOOK at the unit that wasn't working. I will definitely be working with East Ohio Furnace in the future.

They came and did a thorough inspection and detailed what was wrong with the tank and submitted it to my insurance company in a very clean and thorough manner. They basically took care of everything for me. I had a very good experience with them. The gentleman's name was Jesse. He was a pretty good guy. He didn't sugarcoat anything and that's what I appreciated. I would definitely recommend them. You can have Saturday appointments. When I made an appointment, they were around the same day. I called that morning and they were there that afternoon. Their pricing was reasonable.

Timely arrival. Thorough but did not end up resolving the issues. I also requested a quote on insulating some steam piping. They took pictures but did not get back with the quote. I called back around 1/2/13 for info on the quote, they said they had called me but I had nothing on my phone. They commited to getting me the quote but they still have not gotten back with it.

unknown

The gentlemen were punctual and worked efficiently and effectively in removing the old furnace, A/C and humidier, then installed all the new.  They showed up when they said they would, were considerate and polite.  They were clean and cleaned up after themselves. It was apparent that they cared about their work and it was important to them that they did an excellent job.  This was just an excellent experience and I would recommend them to anyone.  The service, warranty and price was great.

Our home warranty company sent them. We paid our $100 deductible. We called our home warranty company in the morning because it was over 100 degrees and they were here early that afternoon on a weekend. definitely use them again.

After a power surge knocked out our AC we called East Ohio Furnace after being referred to them by the electrician we had out to inspect our electrical box and wiring. Because this was an insurance claim and the weather was quite hot at the time, we didn't get any other estimates, so I don't know how their price would have compared to that of other companies. East Ohio Furnace came out to assess the damage on 07/28/10, but had to order some parts and came back on 07/30/10 to complete the job, which required fabricating some parts on site. They fixed the unit correctly the first time and we had no other problems with it for the remainder of the season.

They are very responsive. I have no complaints about them. I have been very pleased with their service. They come exactly when they say they will.