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DEFENDER SECURITY DBA ADT SECURITY

Home Security System Service,

Services we offer

SECURITY SYSTEMS

Reviews
2.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
33%
2
33%
1
33%

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Showing 1-3 of 3 reviews
Roberta P.
Dec 2015
1.0
Home Security System Service
I never asked him to come out, but they charged me over $100 because of this supposed plan to come out to my house.  They would not let me speak to a supervisor when I called in to complain.  They did eventually refund me as confirmed by debit card company.

Update: I requested the recorded phone call where I supposedly ordered a security system. They refused to give it to me and have been tossing me around from rep to rep. Update: I contacted the BBB in regards to my situation and was advised of two things. They said that the service provider claims that I told them over the phone to go ahead with the transaction which was false. I was also told that I entered into a contract with the company who handled the sale and installation of the service. There was no sale, there was no installation of the system but that is what the BBB told me. If feel as if this service provider is covering up for their deceit.

Jose S.
Oct 2013
3.0
Home Security System Service
Yes, I recommend this pro
$212
Excellent. The installer was professional, friendly and courteous. The installation cost was a bit pricey. There was a rebate for $100.00 dollars which offset the cost; a detail that was not forth coming by the company reps from the first call, and I had to make an additional call to speak with the manager to get the rebate. Additional alarm sensors are also expensive, a cost at $130.00 a piece. For the contract length of 3 years, I think there should have been some sort of reduction in the cost of additional sensors. I pay a monthly fee of $47.00 dollars a month for peace of mind...all in all the cost and sleeping at night equals out.

GREG K.
Oct 2005
2.0
Home Security System Service
$1,025
FIRST INSTALLER 2-HRS LATE, FINISHED ABOUT 75% OF JOB, BUT DIDN'T KNOW HOW TO COMPLETE THE INSTALLATION DUE TO THE BACK-UP CELLULAR PHONE OPTION WE HAD SIGNED-UP FOR, A WEEK EARLIER! RETURNED THE NEXT DAY WITH 2ND INSTALLER, WHO DID A VERY MESSY JOB WITH THE FINAL WIRING. (HE COULD HAVE BEEN MORE TIDY WITH THE INSTALLATION.) INSTEAD OF A LOCK ON THE CONTROL BOX, INSTALLER JAMMED A TINY SCREW INTO THE DOOR'S VENT HOLE TO KEEP IT CLOSED! SCRAPS OF WIRE WERE LEFT ALL OVER THE FLOOR. HE DIDN'T HOOK UP THE FOIL SENSORS ON 6 WINDOWS - SAYS THEY'RE INCOMPATIBLE WITH NEW SYSTEM. OUR CATS TRIP MOTION SENSORS DESPITE INSTALLERS' PROMISES - SO WE CAN'T USE THAT FUNCTION OF THE SYSTEM. TRIED CALLING TO REMEDY - GOT TRANSFERRED BETWEEN, AND HAD TO EXPLAIN THE WHOLE STORY TO, 4 DIFFERENT REPS. I'M WAITING FOR A CALL BACK. ALSO, IT WOULD HAVE COST ABOUT $2000 TO COMPLETELY SECURE OUR 3-BDRM/2-STORY HOUSE W/BSMT. SEEM TO HAVE THE "GET 'EM AND FORGET 'EM" RATHER THAN LONG-TERM VIEW OF CUSTOMER SERVICE.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

DEFENDER SECURITY DBA ADT SECURITY is currently rated 2.0 overall out of 5.
No, DEFENDER SECURITY DBA ADT SECURITY does not offer free project estimates.
No, DEFENDER SECURITY DBA ADT SECURITY does not offer eco-friendly accreditations.
No, DEFENDER SECURITY DBA ADT SECURITY does not offer a senior discount.
No, DEFENDER SECURITY DBA ADT SECURITY does not offer emergency services.
No, DEFENDER SECURITY DBA ADT SECURITY does not offer warranties.
DEFENDER SECURITY DBA ADT SECURITY offers the following services: SECURITY SYSTEMS

Contact Information

611 WEST MARKET ST , STE 6, Akron, OH 44303

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