Creative Concrete

"Mrs. [Consumer name withheld at their request], Thank you for the opportunity to serve you on your patio. It looks incredible. I normally would never respond to something like this, so please forgive me.. If I may, I would like to add a few details that you missed... 1. Yes, in cutting in your 14 ft steps, we had to cut the siding, and we left a 3/4" gap in the siding, perfect for a piece of J Channel to be inserted (which is not at all uncommon). I was never asked to move any forms, contrary to your claim. 2. Our crew entered your garage, but were granted permission to do so by you the day we began your project. In an effort to clean up the job, we attempted to throw away a few bottles, unaware that you had left. In all the jobs weve ever done, nobody has ever objected to us using their trash can, but you. Has it occurred to you that you may be being a bit petty here? Once the alarm went off, I called you immediately. Our apologies. 3. Since we were given permission to enter the garage, I personally shut both garage doors myself to ensure no dust would enter. When cutting concrete outside in the open air, water is not necessary and would actually cause a bigger mess. Again, may I say that both garage doors were shut before any concrete was cut. 4. Concrete spatter is unavoidable, but our crew always works to remove it as best we can, and your job was no exception to that rule. In your own words you and your husband both said that you were "happy with the patio. I can honestly say that our crew did everything we could to accommodate you, but to no avail. My conscience is clear. Our history with our customers would agree with me. We value all our customers, including you, and we continually seek to serve them with dignity, honor, integrity and a job well done. Again, thank you for the work and have a blessed day, Jeremy Candelaria Creative Concrete & Stone"