Acorn Rug Carpet & Furniture Cleaning Inc

"Thank you so much! It was a pleasure doing business for you!"

"[removed member name] called us asking about our ability to remove wine. She said her mother in-law spilled it. We said that it was tricky depending upon how large the stain is, and how long it may have set into the wool. She brought the rug to us. You could barely see any stain, even though she gave us the impression like a whole bottle of wine had spilled on it. I was successful in removing the extremely small stain. She also requested rush service which I accommodated. She came to pick the rug up a few days later on Friday. I proceeded to transfer the rug to her vehicle. My wife got an unbelievably rude phone call from her husband blaming us for a grease stain on their rug. He was being very irate and loud to my wife. She hung up the phone because he was scaring her. He immediately called back which at that point I spoke to him. He first explained his complaint about the grease like stain. I told him to bring it back in so I could see what he was talking about and if I could get it out. He yelled at me saying, "You picked it up and dropped it off! You need to come back and get it!" I told him that his wife dropped it off and picked it up. He didn't seem to care that he had his information incorrect. I then told him that in our shop I do not work with grease or grease like materials, so that the stain must have been transferred when his wife took it out of their SUV. Their rug is 14ft x 10ft and is a very low pile wool. The rug could have easily drug on the ground at some point when they were taking it inside their home. He ferociously began to brag about how he has a lot of money and that his SUV couldn't be dirty(even though the interior was black), and that his garage to his home was so clean he said and I quote," My garage is so clean, you could eat off it." At this point I knew that he and [removed member name]were not going to be happy no matter what I could do or say. I ended the conversation in saying, " I'm sorry you're unhappy.We'll send back your money. Have a nice day." We sent them a FULL refund and asked that in the future they please try and use another cleaner. A week later my wife got a phone call from [removed member name] saying that she received the check and that she wanted to hear my wife admit guilt and that it wasn't about the "money" it was about the "principle". We are happy to say that we have not done work for them since. We wish them all the luck in finding a new oriental cleaning company."

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"Thank you for the wonderful review! We appreciate your business!"