SUNRISE CARPENTRY, INC.

"This review is completely off-base. Our estimate was for repair work and to completely restain/paint the front porch and basement door. The work he had completed was not the work we estimated for. I had emailed the customer to reconsider his review, which he did not. Below is our email conversion....please read it and judge for yourself: From Sunrise- "Hi [Member Name Removed], I hope all is well. I just read your Angie's List review and to be honest am pretty shocked. I will be responding to your review, but figured reaching out to you by email may change your mind. From our discussion, I estimated to complete the repair work and then re-stain the entire porch, railings, columns and basement door. Our estimate was not just minor repair and spot painting. Our estimates are broken down into line-by-line steps of the work proposed, it doesn't get more broken down than that. When repainting a whole porch we always power-wash, its by far the best method for a great finish. You had another company come in to do the minor repair work and painting....but the work you had completed, was not the work we had estimated for...so how exactly were we going to rob you? We didn't do anything bad to you, and yet you still give us a bad review. Bad reviews hurt local business, especially bad reviews that don't tell the whole story. We've been in business for 25 years and pride ourselves by doing great work and not taking advantage of people. We confirmed the estimate, I was on-time, got your estimate back to you and we even contacted you to confirm you received it....sounds awfully more responsive and professional than a 'D' I think that there really was just a miscommunication of what you actually wanted me to estimate for and what I provided you in the estimate. I ask you to reconsider your entire review of our company." Customer's Reply: "Hi Geoff. I asked you to take the painting and power washing out of the estimate, cause I was sure I could do it cheaper. I was told that you couldn't take it out as it was the bulk of the job, and wouldn't do the job without it. $7100 or nothing. The repairs were the only thing we were looking for in the first place. The company that did the job just did what we needed and I will take care of the rest. I couldn't imagine that it would cost $6k+ if they did do that additional work if I asked them to." Sunrise Reply: "Hi [Member Name Removed], What I said in my email was 'The power washing, painting & staining is 95% of the job. The job becomes very small removing those aspects from the estimate. Unfortunately, with our current workload being so busy, we will have to pass on estimating for just the repair work. I apologize for any inconvenience. If you already have a painter, your painter should be able to complete the minor repair work.' I broke the porch and basement door into two prices so you could choose one or both. If I had priced out just the repair work, you would be looking at around $875 + tax from our company. With our current workload of jobs already signed, you would have been looking at several weeks before I would be able to get anyone out to tackle your job, which I why I said we would have to pass on just the repair work. We don't mind if you hire someone else, it's your house and your money and your decision....but if you chose not to hire someone, why blast them with a bad review when all we did was provide you with am estimate of what we thought you wanted? Telling a customer that we are too busy to take on a small job like the minor repair work is the right thing to do, most contractors just never get back to the customer. I don't want to argue, life is too short, and I certainly don't want you to think we were trying to rob you. I do wish you the best and hope you'll reconsider your review.""

"We were hired to build a custom cedar cellar door for an old home (late 1700s). Our employees constructed the custom cellar door, not a sub-contractor. The contract that was signed included painting of the cellar door with a Benjamin Moore product (not staining). The customer, after the fact, wanted the cellar doors to be stained. In an email from the customer, the customer requested that we use an oil-base primer and then an Opaque stain for durability and longevity. The customer was following advice given to her from a hardware store, however, she was given incorrect information. If you apply a primer to a wood, you are limited to paint or a solid stain. An Opaque stain will stain the wood while still allowing you to see the graining of the cedar. Because the customer requested an oil-base primer be applied, we accommodated. The finish of the stain, Opaque, Semi-Solid, or Solid, all have the same durability and longevity; one does not last longer than the other, it just provides different looks to the stain (in the graining). The only kind of clear primer available isn’t a primer, it is called 'wood conditioner', which is simply used to condition the wood so that the stain is absorbed more evenly. Construction of a cedar cellar door sounds simple; but when you are retro-fitting a new cellar door to an old stone foundation from the 1700s, nothing is simple. The hardware screws should not have started to rust, but unfortunately they did and we corrected the problem when we were informed of the issue. “Disconnect between supervisors promise and the work carried out” – Thank you for bringing this to our attention - we will address this. We always want to hear positive feedback; however, we understand that not every single job will go smoothly. We appreciate negative feedback as well (of course we wish is wasn't negative) it informs us that something needs to be addresses and/or improved…feedback in general helps us improve to be better able to serve our valued customers. Pricing: $1,975 for a customer built clear cedar door, with hardware and painting is a fair price and we stand behind that. Not every job will go smoothly, but we do our best to keep customers happy. This is a business where Murphy’s Law always comes into play…it’s how one addresses the situation that defines companies. 2014 will be our 20th year in business. A company doesn't make it to 20 years by ignoring customers and over-charging for ‘average’ work. We stand behind our work."