SUNRISE CARPENTRY, INC.

The carpenters at Sunrise Carpentry, Inc., are not competent. They installed the exterior doors that actually allow cold air into the residence. One door was installed leaning out from the frame so that it swings closed on its own. The screws in the door locks were installed with some kind of a hammer drill so that the screw heads were stripped. I had to call the lock manufacturer to try to get additional screws to make the lock function properly. The company is very expensive for the terrible work they do. A local handyman will do better. The actual work day is very short because they arrive late in the morning and eat breakfast. They usually leave early after lunch so not much gets done.

VERY POOR. THEY LITERALLY DO NOT KNOW HOW TO INSTALL DOORS, ESPECIALLY REINSTALLING AN EXISTING DOOR THAT THEY SMASHED WHEN REINSTALLING. THEY CHARGED MORE THAN THE CONTRACT PRICE SO THEIR CONTRACT MEANS LITTLE. THEY BROKE AN EXISTING DOOR BELL SYSTEM. THE BEST IS WHEN THEY GET ON THE JOB SITE AND THEN EAT BREAKFAST FOR AN HOUR. DID THAT CAUSE THE COST OVERRUN?

They started in October 2013 but had to stop when the snows came. We did have to wait a couple of weeks for permits. They finished promptly when the ground became unfrozen in April. They were very professional and did an excellent job. They were a bit pricey but overall, it was an excellent experience.

We had Geoff come in to do some small repairs and give us estimates on several larger repairs. He did a fine job and needed to come back to fix a shutter, which was our main priority. He wasn't able to accept payment when he left. I got a series of confusing estimates and an invoice and there was quite a bit of back and forth communication

I got a very rude call from the office stating the bill was unpaid. I remembered writing out the check so I was confused. It turns out that my toddler had put my outgoing mail in his toy mailbox, along with several other pieces of outgoing mail and I had re-sent it the minute I found It along with an apology note. I called to explain what had happened and I got a very annoyed response saying, "You said you had mailed it on October 6th." 

I wasn't happy about the tone of the call, but I had certainly made a mistake and these people are right in my neighborhood, so I went in person after the call to give them a check so they wouldn't have to wait for the mail, I apologized in person, I had my toddler apologize and I offered to pay a $50 late fee. I hoped that would clear it up and we could move on and get my shutter repaired, siding repairs done and windows replaced.

The person in the office didn't acknowledge my apology or my toddler's and told me that no more work could be done until my check was cleared as, "You didn't mail it when you said you would." She appeared very angry and asked for more money for a deposit for future work. It was very uncomfortable. It's certainly was her right not to accept the apology or to decide not to work with us again, but acting rudely to an apologetic customer handing you a check, then requesting more money for more work just seemed completely absurd.  

 I should have just found someone else, but these people have been in business for 20 years, we have friends in common, shop at the same supermarkets, etc and I wanted to give them a chance,  I emailed Geoff about the rudeness. He sent me an email that sounded very defensive responded part that, "She was simply doing her job" and let me know that he would personally shred my checks for future work when they arrived. I don't like writing bad reviews, especially about local business but these guys really earned their "F" grade for professionalism and I hope my review will spare someone else from having their day ruined by their rudeness.

We have had a lot of contractors work on our house, we have made a lot of mistakes and our contractors have made a lot of mistakes. We respect the people who make their living working local homes, always work hard to resolve differences and expect professionals to do the same. I was very disappointed with the way this was handled.

Brian,  Danny, Alex  and other Sunrise Carpentry personnel implemented the removal of all our windows and sliding doors that we had purchased from and which were delivered by Jilco.     The Sunrise Carpentry Manager, Chad, came to our home  to hear any concerns we had.  All work was very neatly performed; they covered all floors and rugs  with drop cloths and vacuumed and put back all furniture that they had moved daily.  All debris was removed daily.
We would highly recommend Sunrise Carpentry.

It went well. They were professional and showed attention to detail.

They are very prompt, I think. I can't compare their prices to anything because I have never had that type of thing done before. I thought they did a very good job with that. We had a little bit of a glitch where the door stuck but they did come back and fix that, eventually. So its fine.

The workmen were extremely nice and very professional. The office staff that they have, I think her name is Joy, is wonderful to work with. She is very nice and Jeff was very prompt about coming over and so forth to look at it initially and so on.

The price was the removal of the existing door, the door jam, installation of new door jams, a new solid wood door that had to be cut down to fit the opening, and the installation of a new lock. They did not paint it or anything. We painted it.

The only glitch in this was this was supposed to be a pre-primed door and they did not provide a pre-primed door. They told me it did not come from the factory primed unless you paid an extra amount. I told them they should have told me that because I really had asked for the pre-primed door. So what they did was they took off the cost of the priming, that I would have paid to have the door pre-primed. So they took that off the final bill. That was one of the things that I had really been very specific about and it was on the estimate and so forth as being pre-primed so I was sort of upset about that. That they didn't originally say to me that the new door than what we were going to order doesn't fit your space. But they did take that off the final cost so I said that was acceptable.

Other than that, everything was fine. I mean, I would recommend them. I think the pricing was probably reasonable. I had a backdoor put in maybe about 5 years ago and compared to the cost of that, for what they had to do, I would say they were comparable. I think there was a lot of work involved with this particular job. I didn't get any other bid so I can't say, in all honesty, whether they were reasonable or not. I feel for what they did, as far as I am concerned, that it was reasonable; that it wasn't way over priced.

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This is a follow up to my earlier posting. After just one winter the bulkhead has completely failed. They used nails not screws to create the door and as a result the wood has warped and come apart. Really, really shoddy work. Very disappointing, this was not cheap.

All work completed on schedule and on budget.

We met with several vendors about our deck before choosing Sunrise Carpentry (this was no small investment so we wanted to make sure we chose the right company). Geoff was extremely helpful and knowledgeable and helped us choose the best materials for our deck, even meeting us on a Saturday at their showroom. Sunrise handled everything -- from the architect and the plans, to working with the building department on the necessary permits (even the unexpected one that came up at the last minute) and inspections -- and Geoff and Joy kept us posted every step of the way. The crew was excellent -- very clean (we have dogs and were concerned about debris in the yard) and polite, and also did an excellent job. The entire Sunrise team is fabulous and we will definitely use them again for future projects.

They were very good. I have no complaints.

Started off well, very responsive and the initial work was completed on schedule. However it was not of the highest quality and I had to asked several times for them to come back and finish the job. They also ignored our paint instructions and the pain job failed (started to bubble) so they had to strip it off and start again. The screws they used rusted in about a week and they left unsightly nail gun holes in the woodwork which I asked them to fill several times. $2000 for a bulkhead door is a lot of money and I expected a higher standard of craftsmanship and finishing. Average work.

The job went as expected and the doors came out great

They started the work only a few days after we signed the contract. The project took a little longer than we expected, but that was often because a vendor wasn't ready to deliver products (kitchen cabinets, shower door, for example). Every step went through inspection, and they passed without a problem. I was excited to check out the progress every night, and I was always impressed!

Their work is excellent. Their staff is very efficient and talented.

They were very professional, in uniforms, were very neat, clean, brought a specialist in when there were concerns about a specific window who advised honestly about that particular need. They were very wonderful, the entire crew and I have nothing to say but positive comments. Even their office staff was pleasant, attentive and professional. I recommend this company highly.

I worked with Bob who did a great job keeping me informed of updates, making sure the measurements and window types were correct. The work was completed quickly and everything was cleaned up both inside and outside.

We are very happy with how our project turned out. From start to finish they were professional, honest, very resposive and easy to deal with. The work quality was terrific and we have called them back to handle some smaller projects for us. I have recommended Sunrise Carpentry to family and friends. It seems there is no home improvement project that they can't handle.

My counter does look great and I would not hesitate to call this company again. They are good at what they do, easy to work with, they keep you in the loop as a customer and I was really pleased in general.

Horrible!

THEY WERE PROFESSIONAL AND DID AN EXCELLENT JOB. THEY WERE NEAT, CLEAN, AND THEY WERE PROFESSIONALS. I THOUGHT THAT THE PRICE WAS FAIR. THEY DID ALL OF THE BASEBOARDS, FLOOR BOARDS, AROUND THE DOORS AND WINDOWS, BASICALLY EVERYTHING. OUR KIDS ARE GROWN UP NOW SO WE WANTED TO REPLACE SOME OF THE DAMAGE THEY AND THE DOGS DID.

THEY DID A GOOD JOB AND I LIKED IT. THE WORK WAS REALLY GOOD. THEY DID EXACTLY WHAT I WANTED THEM TO AND THEY DID IT WELL. THEY EVEN CLEANED UP THE AREA WHEN THEY WERE FINISHED. I WAS VERY IMPRESSED WITH THEIR CRAFTSMANSHIP. THEY WERE GREAT.