Rod Heating & Cooling Inc.

I first met Rod Guerrero on December 9, 2024 following Angi project number 298266328 for an urgent service call to restart my steam boiler, at a cost of $175. I brought him back for a full boiler service in January 2025 for $900. But more importantly we discussed my project to replace my second floor existing A/C system by a Mitsubishi 3.5 ton heat pump (P-series air handler + condenser), solicited a bid from him and awarded him the project. Please see the contract attached. His bid for installation was $2,870 + smaller material and I added a $200 bonus. The contract includes a 1-year labor warranty. Rod completed the installation in late December 2024 and I put it in service in early January 2025 in heating mode. As it was working well (heat only) I paid him in full the remainder to the full $4,070 contract price. On May 23, 2025 I had Rod come for a small unrelated repair and to service my heat pumps towards switching to A/C. He checked my 2F unit and replaced the filter. On the evening of June 4th I used the A/C for the first time. Within an hour I heard a big pop in my attic, the attic was filled with dense white smoke and a strong smell and the unit had stopped working. I contacted Rod by text that evening. He came 2 days (June 6) later to investigate. He spent most of his time calling the Mitsubishi hotline, performing tests with a specialist on the call, and they eventually decided to replace 2 electronics board in the air handler (power board and control board) under warranty. He did not even notice the badly burned condensate pump on the left side of the unit - see picture. The condensate pump is a small shoe-box size electric pump that pumps out condensation water, and is used only in cooling mode. Rod and myself spent the next 2 months trying to get the replacement boards from Mitsubishi, and they finally became available in early August 2025. During this entire time I had very little A/C in my main bedrooms and used 2 window units instead. Rod came on August 5 to replace the board, and that’s when he finally noticed the badly burned condensate pump. He replaced it with a new one he had in his truck (a 110V model like the original one, which I believe was 4 years old and was working well before). Rod left soon after and let me run the A/C, but right way it was not working very well and I saw the new pump throw a big spark across in front of me. I immediately stopped the system and called Rod. He advised me to get an electrician to check and suddenly became very defensive. After telling me he would come again afterwards, he suddenly decided to stop working with me and dropped me off as a client (see his text). Soon after he refused to answer any communication from me and denied any responsibility. I had my electrician (Crest Electric) come in on August 18 (a bit delayed due to vacation). He diagnosed that the condensate pumps were hardwired into the old electric 220V line that was supplying the old Trane A/C air handler. He promptly adjusted the supply to the lower 110 voltage by switching one wire inside the breakers box. Both condensate pumps clearly specify 110V as input. The improper installation by Rod Guerrero into 220V is clearly the cause of this entire ordeal as he should have checked the voltage at time of installation, and moreover he did that mistake twice (re-installation of a replacement pump the exact same way). After downgrading the voltage, the A/C would not restart as the thermostat remained shut off. Rod did not respond to my requests to come again and I had to get a technician from another HVAC firm (County Comfort) come and check. He found out that the new condensate pump that Rod had installed was dead already, which created a safety shut off. He replaced that pump again and the entire system started working again. The system has now functioned properly for the last 2 weeks and I consider the problem resolved.

You pay for what you get! Rod is very weak on electrical, troubleshooting, and above all he does not honor his 1-year labor warranty. I had him install a new Mitsubishi heat pump system for about $4,000 (labor) right after Christmas 2024, even giving him a $200 bonus. When I turned it on for A/C in May, I heard a big pop which filled my attic with smoke within the first hour. It turned out that Rod had hardwired the 110 Volt condensate pump into the old 220 Volt electric circuitry. It took 3 months for him to find out as he didn?t even notice the burned pump initially, ordered 2 replacement boards from Mitsubishi that took 2 months to come, and later installed a new 110V pump into the same 220V circuit that threw big sparks out right away. At the end he dumped me as a client and refused to honor his labor warranty, after I had my electrician correct the voltage. Rod falls far short of a responsible business person, is unable to acknowledge his mistakes and can blow you off anytime.

This company is great! Rod was able to assess problem quickly and order part then fix it asap- he was very communicative re timing and getting parts. You can put your trust in him!

Rod was fantastic. He will be my first call for all HVAC issues going forward.

Rod has been fantastic, quick to respond and reasonable prices

Excellent work and customer service.

Very well, Rod is a true professional and highly skilled. They have done 2 entire home installations for us with different systems and the results were excellent.

Very happy with the service from start to finish. Rod was professional and explained my options in an understandable manner. He explained the necessary component that needed to be replaced and did not try selling unnecessary products. Job was done in a timely manner. He’s going to be my go to AC & Heating Company!

Rod’s work was neat and well done. His prices were competitive and he was very responsive to calls and texts throughout the process. Rod will be my first call if I have any issues with my heating system, which is separate from the work he performed. I have already recommended Rod to my friends.

The service was excellent. They had very good pricing, very responsive to questions, and the work was very neat and very well done.

The service was great, and 10/10.

Both the quality of the work and the service could not have been better. I shopped around and the price was the best I found. My highest recommendation. A+

Very pleased with Rod’s services, pleasant manner and ease of working together. Have already recommended him to others.

I trust him , his opinion and reliability which in todays world is rare.

Rod is excellent & very smart as well as honest.