ANTHONY PICI PLUMBING & HEATING, INC.

"We always strive to please our clients and have no problem taking responsibility if and when issues arrive with our services. But feel it is not fair when it comes to exaggeration. A boiler service was provided. All components and controls were tested and we're fine. A pilot light can go out from excessive draft or faulty equipment. When the call came in it was asked if service was needed Immediately or if could wait till the morning. It was asked if someone come that day, so we did. A thermocouple was replaced and the system restarted within a few hours of recieiving the call. By no means was the house at 50*. Also,no fees were charged for this after hours call. In response about the noise from the steam system. It was disclosed up front that there were no guarantees this could be resolved due to unseen existing conditions and issues. The boiler was cleaned and flushed out as best as it could be based on the lack of provisions on the initial installation, by others. All steam vents were replaced throughout the house with the hopes of balancing the system, but again there are many variables that come into play with balancing an existing system. Every attempt was made to improve the system and we were never told about any of these displeasure so feel it is unfair to air it publicly."