ISLAND TRAUMA SERVICES, INC.

There are not enough positive adjectives that exist to describe just how FABULOUS Island Trauma Services truly is. From the time I met Doug, I could just tell this would be the right company to hire. Not only are they compassionate and easy to talk to, but highly communicative and helpful as well. I was dealing with a hoarding situation that was very sensitive, and Andrew with his crew did an amazing job. Andrew was in constant contact keeping me updated every step of the way. He was calming, honest and explained everything step by step. I cannot recommend this company highly enough.

I contacted Island Trauma Services to disinfect my parents' home after they contracted COVID-19. My father had passed away and my mother was hospitalized, so my siblings and I needed to get into the house safely to take care of their affairs. I talked to the owner Doug and he was very compassionate and accommodating. His crew arrived on-time first thing the next morning. Erik explained how they were going to use electrostatic sprayers with a plant-based disinfectant and then wipe all the high-touch surfaces. They dressed in hazmat suits and spent over an hour spraying and wiping their modest home. They even disinfected the inside of their cars. I highly recommend them.

Excellent.... exactly as they promised..... punctual, thorough and professional.

Company did an excellent job. They arrived on time and left the home looking perfectly clean.

Recently, we had a tragic event occur in a relative’s home which left us in need for a trauma/biohazard cleaning service. After speaking with a few companies we decided to go with Island Trauma Services/Steri-Clean as we were very comfortable with the level of professionalism we received while initially estimating the cost of the mediation. The gentleman with whom we worked, Doug, was extremely sensitive and understanding in his handling of our situation. He was responsive and thorough in his communication with us throughout the process. I requested he provide me with pictures during mediation and he did so willingly. The pictures of the work they did were exactly as as is illustrated in their youtube video. This was an especially difficult situation as the family member’s home was a great distance from ours. ITS dealt handled everything remotely and made this difficult situation much easier to deal with. They took great care in identifying and mitigating the contaminants and went above and beyond our expectations for what we felt was a fair price. This was especially important to us as our home insurance did not provide us with any assistance. I have never written so effusively in an online review, however after this experience I felt the need to leave an honest review for those who may find themselves in such a similar, traumatic situation. I highly recommend this company as we were treated with compassion, the quality of their work was thorough and their level of professionalism was astounding.

unknown

In mid December set up appt with provider to assess clean up and get estimate in regards to cleaning up my mother's home.  Due to the years of dust buildup and there being pets I was looking for a deep cleaning of the house from floor to ceiling.  Price was high but he offered to work out payment plan. Said he'd send an estimate via email so i gave him my email address.   Never received anything. Called him after the New Year to find out why he didn't send the estimate.  He said he did and mentioned an email address that not what I had given him, I gave him my email info again and he said he'd resend the estimate right away as he was just pulling up to his office.  Never heard from him.   Very unprofessional behavior. 

My Uncle recently passed away, and we needed some major cleaning in 3 areas of his house: the garage, attic and basement. We adored my Uncle, but he did have a tendency to "collect" lots of things. Things piled up over 6 feet high in these areas. We tried cleaning it out ourselves, but it was hard for both emotional and strenuous reasons. So in came ITC with Doug and Nels to the rescue! Whether their Team was 8 strong or 4 strong, they tackled each day with a smile, a laugh, and a major sensitivity to everything they touched. What a TEAM! They were responsive, flexible, attentive, fast, and thorough - it looks like a totally different house now! I cannot thank them enough for bringing their ray of sunshine and cleanliness to the gloominess of those rooms and the rest of the house as well. I totally recommend this ITC Team for whatever your cleaning out needs are - they are the very best!

I?m the owner of a small business that rents out commercial properties.  About a month ago, one of my properties had a
major spill from a cesspool line.  A few years back one tenant upgraded his property and put in a new waste line to the
pool.  That line burst and spilled raw sewage into my basement.  The tenant next door complained of the odor and when I went down into the basement space I discovered that it was filled with sewage, a class three Biohazard.  Because of how the lease was written it was my responsibility.  I was devastated because even though I may own the property I still had limited financial resources to deal with a major spill like this. I also feared that one of my tenants would leave his store because of the biohazard. 
I got a plumber to fix the leak (more like a waterfall) and started to clean up the spill.  As I worked, I realized that I could not legally dispose of the waste.  I then called a cesspool pumper and together with two workers got the bulk of the liquid waste taken away.  I still had a foot of smelly, contaminated sludge and sand on the floor that had to be removed.  I did not know what to do.  In my anxious state I couldn?t sleep and by some happenstance I saw the advertisement for ITS, Island Trauma Services
on one of my cable channels.  The ad said that they would clean up any environmental spill (they also do crime scene clean
up).  I called the number on the TV, 855-872-8624, and because it was the middle of the night, I left a message.  Doug Baruchin, the owner, called me back and said that he and his crew would be at the store early the following morning. 
He and his crew were there before I was and they were incredibly professional in their white Environmental clean-up suits and masks to protect themselves.  The  work was backbreaking.  He told me that he would clean up the spill and deal with all Federal and local Health Department regulations regarding the spill.  He assured me that he would meet or exceed Town and County regulations.  To make the crisis even more bearable he even called my insurance company and dealt directly with them sending them pictures and explaining what had occurred.  I felt that all issues related with the cleanup were in his hands and that he took charge and dealt with the problem legally and ethically.  I became so calm.  The job lasted a few days and he finished by spraying an environmentally ?friendly? chemical that made the area safe from future mold or other possible toxic build-up.  I felt safe and even a little smug for discovering them.  I would recommend Island Trauma Services, Inc. and their President, Doug Baruchin without hesitation. 
Doug Baruchin/President
Island Trauma Services, Inc.
1600 No. Ocean Ave. Unit#16
Holtsville, NY 11742

Island Trauma recently performed a service relative to a hazardous material clean-up discovered in my home. Doug and crew were timely, professional and empathetic to my situation. During the project, the crew provided additional services (not in my original estimate) and still managed to come in almost $1000 less than quoted.
These are very nice people and so competent. They assessed the job, provided a comprehensive, detailed, written estimate, came on time, did more than expected, kept reassuring me all was going well, saved me some money and smiled through the whole process. I would highly recommend this company to anyone looking to have work of this nature performed in their home or business.