Evolved Interior & Design Showroom

"Negative reviews are always difficult and upsetting but sometimes there is a learning experience that comes out of a job. In this case, client attitudes and expectations became a red flag from the start. The contractor I had with me to first meet the clients, see the scope, and estimate the job in December of 2021, was turned down by the homeowners as pricing was too high for them. Against my better judgment, I continued the process, as I always think it is good in everybody. After 35 years in this business, I can say honestly, that these clients were among the most difficult and their expectations far exceeded their budget. To set the record straight, the homeowners agreed & signed a contract for $7,000.00, as a retainer, on 1/8/22 which included design, prints, estimation, travel charges, meetings with additional contractors, and one revision. The contract also stated that $2,000.00 of this money would be used towards the purchase of materials from EvolveD if the homeowner used EvolveD for materials, such as kitchen cabinets. After our initial meetings and design, the project was turned over to our Degreed designer, Hannah, to work on the project and keep in motion. This included Skype meetings, two more visitations to the home for measurement checks, multiple client revisions, multiple prints, and a meeting with the clients for in-house material selections, which was submitted to the homeowner on 6/10/22. This estimate included a $5,000.00 deduction from the contract toward materials. If there was a holdup it was in finding a contractor that would work within their scope and budget and was willing to travel to their location. After finally finding a contractor that would travel to their property and Hannah leaving multiple emails, this review was the final shocking response. I also wish to say that we are a small business that deals with plumbing supply houses and not a big box store. If we are given a 10-20% markup on what we purchase, I could not stay in business giving my discount to the client, nor did I agree to do so. We do not get the discounts that a big box store does, nor do box stores give me a discount. This unfortunate, strong, negative, unexpected review cost my 5-star rating to drop significantly. I just found out that they are also posting this on every site they can to try to damage my reputation. Since this was a paid lead by, I am hoping HomeAdvisor can step in here."