HETTIG'S SERVICE INC

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After reading the Anglie's List reviews of Hettig's, I decided to take my Volkswagen Passat to their garage for some repairs and maintenance.   The staff are incredibly personable and helpful.   All services were done 'on time' and well.   The major surprise was that Hettig's REPAIRED the problems with the muffler rather than simply telling me that I needed to replace the entire muffler with expensive 'new' parts, which would have been the common response from the garage where I had been taking the car for repairs.   In short, Hettig's seems to always try to save me money!
And, with prior arrangements, they can often give you a ride from their garage to your workplace.  Also, there's a secure keydrop if you want to leave your car on the prior night.
I wholeheartedly recommend Hettig's Garage.   They'll have all of my future auto repair business.

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I have been a customer of Hettig's for more than 25 years. I have always been pleased with their level of professionalism. We have 5 cars in the family and all are serviced by them. I have found them to be honest, responsive to questions and true to their estimates. They have also been accommodating for those "emergencies". I have referred several friends and all have been equally pleased with their service and continue to be customers.

Dan was very thorough in determining the actual cause of the A/C issues, i.e. no cooling. They checked the car shortly after I arrived, and determined that there was no Freon in the system, but further investigation would take more time than was left that day.  I scheduled an appointment for later in the week, and dropped the car off the night before. They have limited hours (8AM to 4:30 PM) but have a secure drop box for keys, and adequate parking. Early on the day of the appointment, they injected dye into the system and observed numerous leaks in the condenser. Dan called to explain the situation,and we agreed on the repair. We also agreed that he would order the exhaust system parts, and he would install when they came in. 
I picked the car up at the agreed upon time, used the Angie's List coupon, and became a satisfied customer - now and probably in the future.

I called provider to get the car checked out for the engine light, because the car needed to be inspected for the year .  The provider ran a diagnostic test and told me codes showed up for the emissions.  He said the gas tank was rusted and needed to be replaced;  he also recommended that the sway bars be replaced. 

 I had the work done and he did the inspection; I picked the car up and as I was driving it home the engine light came back on, so I called the shop and was told to bring it back in the next morning for more test;  To make a long story short my engine light is still on and the shop supervisor said to wait until next year inspection time to take another look at the car, because the problem is too small to diagnose.  I'm wondering what did my $940.00 cover; a gas tank?; and if he expects me to pay another $900.00 this year for more testing...I don't think so.

My dilemma is that my engine light is still on and I'm going to need another inspection for 2014.

I was pleased with the service and quality of work.   During the time that my car was being serviced, I received a call from my place of work where they needed my help somewhat urgently.  They actually gave me a ride to work and I picked up my vehicle at a later time.  Their willingness to accomodate me in that way was impressive.

This auto shop is great. Was in and out in a timely manner. Very accommodating. Reasonable. Will definitely go back if needed and recommend it to others

Hettig's were a real delight to work with.  They were willing to look at the car and quote me, even though they knew I had just had a lot of work done by Northtown, and had a Northtown quote.  Hettig's was $200 dollars less, than Northtown Toyota, and done in the time frame I needed.  Most of all, I felt I could trust them and that they weren't trying to up-sell.  Rather they were doing an honest, professional job.  I really liked the fact that they explained a lot of things to me too, and felt so much more confident that my care in the future will be in safe hands.  I really recommend them for service and care.  It's a small looking shop, but don't let that phase you, as they big on service!

Dan and the team is very professional and courteous.  Each time I have called they have been willing to help and service my vehicle.  I delayed some maintenance so it made the overall cost be larger than anticipated.  The team has been willing to work with me to keep my business as other places were upset I couldn't get the whole job done at once due to finances.  The original quotes from my previous service center and dealership were double that of Hettigs.  Thanks for the friendly atmosphere and superior service.  I'll see you again soon!

Hettig's was recommended to us by a friend.  My car needed an oil change and my daughter felt there was something wrong with the steering.  I called and was able to bring the car in the next day.  Fast!.  I dropped the car off in the morning and told them I had a coupon I would like to use.  I explained what I wanted done, and mentioned the steering issue.  They took my husband's cell number and told us they would call.  There was nothing wrong with the steering, and they didn't charge me anything for that.
The place is nice, and close to the Village of Williamsville, so if you want you could probably wait while the work was done.
I was also a few minutes late picking the car up and they were very accommodating.  I would use them again.

Can't say enough good things about this family operated business. Found them on Angie's List, emailed them, and got a very quick and friendly response. They worked around my schedule to make an appt., and to pick up after work was complete. Very professional and very timely service. I will definitely recommend them to family and friends.

GREAT shop. Very honest. I will use them in the future

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This is a great trusted place to take your car for any undiagnosed and needed repairs.  I have a 2004 Chevy and have gone here for 3 years now for mutliple issues.  I am a young female, so of course I have to watch out for those places that tend to over-price and over-diagnose issues and want to replace anything and everything (and there are many out there!).  My father is a retired mechanic so I can say from experience whether or not I am getting an honest answer and price, which I know I am at Hettig's.  The mechanic is also very nice and I has told me "if it isn't broke, don't fix it" -- that is the best thing you could hear your mechanic say!!    Also the service here is very quick and efficient.  Never took me more than a day to have my car returned.

I decided to try Hettig's Service to replace the front brakes/rotors on my van based upon positive reviews from Angie's List members.  I was not disappointed!
I stopped in on Monday, May 7, 2013, and when I pulled into the parking lot, I was greeted by Mark, the owner, who was very friendly and welcoming.  I immediately felt at ease and explained the purpose of my visit.  Mark escorted me to the office and introduced me to Judy Dunn, the Office Manager, who promptly made an appointment for me for the very next day.  Judy also explained if it was more convenient for me, I could drop the vehicle off later that evening and showed me the secure lock box for my vehicle's keys.  While speaking with Judy, I was also introduced to Dan, the General Manager.  Dan was also very friendly and answered some additional questions I had.  I asked Mark what he thought the approximate cost of the brake job would be and he stated around $350 - $375 or so.
The next morning I dropped off my vehicle at 8:15 am and again spoke with Dan.  He reassured me he would carefully look the vehicle over and call me for my authorization should he find any additional work needed to be done.  I went home and approximately an hour later, I received a call from Dan stating the calipers were frozen solid and I needed to replace them for an additional cost of approximately $150.  He also stated that my front tire was fine and it was the rim that needed straightening out for a minimal cost of $16.  I authorized the additional items and Dan stated the vehicle would be ready at approximately 4 pm, but that he would call me if it was ready sooner.
At 3:45 p.m., Dan called and stated my vehicle was ready to be picked up.  When I arrived at 4:10 p.m., my vehicle was ready and parked in front of the garage bay facing the street.  I mention this because a vehicle of this size has a poor turning radius and their parking lot was somewhat small.  I appreciated this, too, because backing out onto Mill Street during rush hour can be hazardous.  So, nice touch, guys!
All in all, I was very satisfied with their professionalism and the cost of the job.  The price I paid above is shown after a $50 Angie's List member discount.  I am a very happy camper and would highly recommend Hettig's Service and their mechanics.  I plan to have future service on my other vehicles done at Hettig's.  Thanks again for a great experience!

went very well, I had emailed  judy dunn to ask how  long it would take  to get me in a few weeks  before and she said  to call back the week i needed it  completed.  I emailed her on monday 4/8/13, she emailed  back and  told me i could pick wed, thur or fri..  I chose thursday the 11th at 12:30p.  I got there they estimated an hour  for what needed to be done, I waited it was done within the hour.  Very honest  , would go back to them.  No issues.

He's very honest and reasonable. They are pretty quick at what they do.

.I really trust Dan there. They do not try to sell you anything that you do not need. They try to do cost effective repairs. He has fixed a rattle for just the cost of a clamp which was $1.49 or $2.00.

Everything went smoothly, dropping the car off and picking up the car was easy to do.  They would call and let me know the price before any work was done and call when it was completed. 

We took two of our cars to them within a week and on one of them we had the muffler replaced and the other was for a check-up. We paid about $400 for the muffler, but that included the parts and the check up was about $60. We think that they were excellent. They were very prompt and upfront about what the price and everything was going to be, so we were very pleased with that. The price was good and they were very professional.

We just found about them. They were excellent.