Ariana Florist

A flower arrangement was sent to me as a gift.  The order was referred to Ariana Florist (DBA Kim's Flowers), which is less than ten minutes from my home.  My immediate thought was that the larger flowers did not look particularly fresh. Despite adding water, within two to four days the roses which never opened were hanging limply from the stems and the lily-shaped flowers were shriveling and the petals were falling off.  It had been delivered on Friday and by Tuesday, the whole arrangement was a pretty sad sight.  I called that day and spoke to the owner who asked what I wanted her to do about it.  I suggested only that she provide some cut flowers to compensate for the ones that had died so quickly.  She agreed to send them the next day, but  did not.  I called again and she said she forgot and set another time.  They weren't delivered then either.  This time when I called I was told it was because they were too busy. The owner never apologized for anything; just tried to put it off for another day. This was obviously a lost cause and I decided not to pursue it further. My score is based on the poor quality of the product and a total lack of professionalism.