
Sir Grout Westchester
About us
We provide top-rated tile, grout and stone restoration and care services designed to enhance & protect hard surfaces in homes and businesses. We are a leading innovator and award-winning company in the "hard surface" restoration and care industry that recognizes the special needs of our customers. Our services include: - Grout cleaning, sealing, and recoloring with our renowned ColorSeal process - Tile cleaning and sealing - Stone restoration, honing, and polishing on marble, travertine, granite, slate and other natural stone - Bathroom and shower regrouting and recaulking services - Kitchen and bathroom stone countertop honing and polishing - High durability coatings for extra protection of hard surfaces, indoors and outdoors - Slip-resistant applications Sir Grout has been recognized by notable organizations like Home Advisor, Angi, Google, Yelp, TrustDale, Entrepreneur Magazine and others as the best option to restore your hard surfaces in both residential and commercial environments. We offer free, in-home/office consultations and make it quick, easy and convenient for you to learn about our top-quality services. Contact us today and let us transform your hard surfaces to looking like new again in less than a day. For your convenience, virtual estimates are also available.
Business highlights
Services we offer
Cleaning, and mold and mildew resistant. Recaulking showers, and natural stone. Our services make grout stain resistant, and restoration of grout, back splashes. Sealing, baths, countertops, etc). Remove and replace cracked tiles and regrouting. Water damage repair of tiled areas, honing and polishing of natural stone (floors, sealing, showers, showers. High durability coatings for high traffic areas. Slip resistant applications., tile, waterproof
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
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3% | ||
3% |
"[Member Name Removed] -- You have posted a review to the wrong Sir Grout. I am not Sir Grout New York but, rather, Sir Grout Westchester out of White Plains, NY. I do not service the boroughs. And I have never used sandpaper to hone and/or polish a stone countertop in my life. I use diamond impregnated discs and pads and achieve remarkable results. Sincerely, Tim O'Leary, Owner, Sir Grout Westchester"
"We did your job in Jan. 2013 and if you were having issues I wish you would have contacted us to let us know to address. Yes, colorsealant will be compromised with aggressive bathroom cleaners, especially those that contain bleach or hydrogen peroxide, and will come off over time and even my cleaning people occasionally err and use something in our bathrooms that compromise the sealant. Cleaning should be done with a neutral cleaner, which we provided you initially and which I predict was substituted with something else along the way. Your are absolutely correct about shower floors, where moisture and saturation causes issues both on and below the surface, which is why we offer no guarantee for and which you were told at the time. This is also the reason why we charged minimally ($135) to clean and seal the shower floor. Unlike in 2013 today we use newer products to address shower floors that were not available then -- we are the only grout company today that uses an epoxy mortar and epoxy colorseal to attack issues with shower floors and the epoxy makes these repairs permanent. Unfortunately, these products -- superior to what was used originally --- were not available for your job. Nearly 40 months after Sir Grout worked on your bathrooms you post this review to express your displeasure. We guarantee that we do a job it's going to look beautiful when we finish. What happens after we leave is beyond our control. If an issue(s) develop afterwards there is a reason and, unfortunately, you did not give the us chance to evaluate why you were having problems and nor allow us to provide solutions. I wish you had. We have thousands of clients whose restoration lasts many, many years and, frankly, we have others whose restoration fails because of circumstances beyond our control but that's correctable. I want to hear from any customer who has an issue because 1) the issue may not be related to our work and 2) if it sis may be correctable if properly diagnosed. I'd much rather hear from a client who is having issue so we can return and address what has happened. We have an excellent reputation for outstanding customer service and I wish you had allowed us to demonstrate that."
"Thank you for taking the time to post this review. We trulh appreciate it and having you as a client. If there's anything we can do for you in the future, or if any questions arise, please don't hesitate to contact us."
After Sir Grout finished , it looks brand new.! I couldn't be happier. It's been a year and it still looks great !
"Thank you for taking the time to post this review! We truly appreciate it and having you as a client! We look forward to hearing from you if there's anything we can do for you in the future."
"Thank you for taking the time to post this review. We truly appreciate your business and are delighted you are pleased with the results and our company!"
"Thank you for taking the time to post this review. We truly appreciate your business and are delighted you are pleased with the results and our company!"
"We're delighted that you are pleased with the results Sir Grout Westchester was able to achieve in your home. Thank you for choosing us and taking the time to post a review!"
Licensing
State Contractor License Requirements
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