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Sir Grout Westchester
Laminate Countertops - Install, Laminate Countertops - Repair, Tile: Ceramic and Porcelain - Repair,
About us
We provide top-rated tile, grout and stone restoration and care services designed to enhance & protect hard surfaces in homes and businesses. We are a leading innovator and award-winning company in the "hard surface" restoration and care industry that recognizes the special needs of our customers. Our services include: - Grout cleaning, sealing, and recoloring with our renowned ColorSeal process - Tile cleaning and sealing - Stone restoration, honing, and polishing on marble, travertine, granite, slate and other natural stone - Bathroom and shower regrouting and recaulking services - Kitchen and bathroom stone countertop honing and polishing - High durability coatings for extra protection of hard surfaces, indoors and outdoors - Slip-resistant applications Sir Grout has been recognized by notable organizations like Home Advisor, Angi, Google, Yelp, TrustDale, Entrepreneur Magazine and others as the best option to restore your hard surfaces in both residential and commercial environments. We offer free, in-home/office consultations and make it quick, easy and convenient for you to learn about our top-quality services. Contact us today and let us transform your hard surfaces to looking like new again in less than a day. For your convenience, virtual estimates are also available.
Business highlights
21 years of experience
Services we offer
Cleaning, and mold and mildew resistant. Recaulking showers, and natural stone. Our services make grout stain resistant, and restoration of grout, back splashes. Sealing, baths, countertops, etc). Remove and replace cracked tiles and regrouting. Water damage repair of tiled areas, honing and polishing of natural stone (floors, sealing, showers, showers. High durability coatings for high traffic areas. Slip resistant applications., tile, waterproof
Amenities
Free Estimates
Yes
Reviews
4.833 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 33 reviews
Emiliano P.
Oct 2022
They were quick to arrange the work, that was the good part. They charged $1200+tax to merely use sandpaper on a small kitchen countertop. The results were mediocre at best, definitely nothing to be impressed by for that amount. They did not even offer to retouch. Worse, they unilaterally charge $250 if they need to return for any reason, even having performed no work. And if you politely question the rationale of such a high fee, they will aggressively threaten you with legal action soon after. I regret having done business with Sir Grout. If you have alternatives, avoid this company.
Response from Sir Grout Westchester
"[Member Name Removed] -- You have posted a review to the wrong Sir Grout. I am not Sir Grout New York but, rather, Sir Grout Westchester out of White Plains, NY. I do not service the boroughs. And I have never used sandpaper to hone and/or polish a stone countertop in my life. I use diamond impregnated discs and pads and achieve remarkable results. Sincerely, Tim O'Leary, Owner, Sir Grout Westchester"
MARK B.
Dec 2020
Excellent. I'm seldom satisfied with the quality and services of contractors. But Vic is awesome and is extremely thorough. He exceeded my expectations and that is hard to do. Great company and customer service.
Paul F.
Dec 2020
great, called on a Thursday, estimate done Friday, work performed on Monday.
Danielle S.
Dec 2020
Tim was very knowledgeable throughout the process. He level set expectations from the start and provided us with options. It is great to work with someone who is so responsive and flexible as well! On the day of the job, both Tim and Victor were great; provided updates and left a spotless tile floor!
Jordan S.
Oct 2020
The guys at Sir grout Westchester are extremely professional. The owner Tim cares about his customers and treats them like family. He'll give you sound advice and will not leave your home until you're satisfied. Very punctual, very respectful, and most importantly very knowledgeable. You can hire the other guys to save a couple of pennys and Ruin your floors, or you can get it done by Sir grout and get it done right. He did both of my bathrooms and I couldn't be much happier. Will hire again to do my old folks house.
Debra B.
Aug 2019
Our refinished floor came out beautifully. The floor looks revived and the grout is sparkling. I don't believe any other cleaner would have been able to restore and finish the floor the way SirGrout promised and came through on.
Rosemary L.
Aug 2019
We are very happy with the look of our kitchen floor and bathrooms. The grout is clean and looks like new. Victor was punctual and very professional. Have already recommended to a friend.
Barbara C.
Apr 2019
Tim and Vic did a great job! Bathroom and kitchen look so clean and bright.
Paul M.
Dec 2018
Beautiful work. Tub and walls look brand new. Tim was on time and very professional. Great communication . Job well done would definitely hire Tim again !
Roger G.
Oct 2017
See above.
Catherine B.
Aug 2017
Very well. They are perfectionists who care about the project as much as you do. I have already recommended Sir Grout to friends.
Bruce B.
Jun 2017
Excellent.
Megan B.
Jun 2017
great. done in timely manner, done well and cleaned up afterwards
Michael C.
Jun 2017
Very well. Quick to respond to providing an estimate / scheduling the work / making sure it was completed promptly and to our satisfaction.
Steven R.
May 2017
Sir Grout Westchester provided a detailed estimate with a careful explanation of exactly what would/could be accomplished and any/all limitations. What I was not told was that the end result would be virtually perfect. The kitchen tile floor had been installed 22 years ago, as was the master bath floor. Both looked like new. Please understand that these floors had taken so much traffic and use that I was hoping that they would look good at completion. They look GREAT! The owner, Tim, is responsive and honest and the technician Vic is a master at his craft. Years of experience resulting in the best workmanship possible. I was never pushed or "up-sold" just provided honest perspective about the possibilities. I whole heartedly recommend Sir Grout Westchester.
Donna Z.
Apr 2017
Two professionals did the work cleanly and attractively.
Jim G.
Oct 2016
We were happy with the worked performed. Sir Grout is highly professional and takes pride in the work.
ALISON F.
Oct 2016
It went very well - my grout is clean and my floors look like new! The job was done quickly and efficiently.
Lily S.
Aug 2016
Excellent job , appraisal of the job was detailed, clear, well explained. Tim was easy and professional to work with. He followed up after the work to make sure we were satisfied. Sam, who did the work , was pleasant, careful, skilled, left the job area clean and neat. They did all that was contracted, did an excellent job with both restorations.
Haruko O.
Apr 2016
unknown
Response from Sir Grout Westchester
"We did your job in Jan. 2013 and if you were having issues I wish you would have contacted us to let us know to address. Yes, colorsealant will be compromised with aggressive bathroom cleaners, especially those that contain bleach or hydrogen peroxide, and will come off over time and even my cleaning people occasionally err and use something in our bathrooms that compromise the sealant. Cleaning should be done with a neutral cleaner, which we provided you initially and which I predict was substituted with something else along the way. Your are absolutely correct about shower floors, where moisture and saturation causes issues both on and below the surface, which is why we offer no guarantee for and which you were told at the time. This is also the reason why we charged minimally ($135) to clean and seal the shower floor. Unlike in 2013 today we use newer products to address shower floors that were not available then -- we are the only grout company today that uses an epoxy mortar and epoxy colorseal to attack issues with shower floors and the epoxy makes these repairs permanent. Unfortunately, these products -- superior to what was used originally --- were not available for your job. Nearly 40 months after Sir Grout worked on your bathrooms you post this review to express your displeasure. We guarantee that we do a job it's going to look beautiful when we finish. What happens after we leave is beyond our control. If an issue(s) develop afterwards there is a reason and, unfortunately, you did not give the us chance to evaluate why you were having problems and nor allow us to provide solutions. I wish you had. We have thousands of clients whose restoration lasts many, many years and, frankly, we have others whose restoration fails because of circumstances beyond our control but that's correctable. I want to hear from any customer who has an issue because 1) the issue may not be related to our work and 2) if it sis may be correctable if properly diagnosed. I'd much rather hear from a client who is having issue so we can return and address what has happened. We have an excellent reputation for outstanding customer service and I wish you had allowed us to demonstrate that."
JoAnn R.
Feb 2016
unknown
Response from Sir Grout Westchester
"Thank you for taking the time to post this review. We trulh appreciate it and having you as a client. If there's anything we can do for you in the future, or if any questions arise, please don't hesitate to contact us."
Marion D.
Dec 2015
Amazing ! My kitchen floor was in such bad shape that I was ready to put a new floor down !
After Sir Grout finished , it looks brand new.! I couldn't be happier. It's been a year and it still looks great !
After Sir Grout finished , it looks brand new.! I couldn't be happier. It's been a year and it still looks great !
Response from Sir Grout Westchester
"Thank you for taking the time to post this review! We truly appreciate it and having you as a client! We look forward to hearing from you if there's anything we can do for you in the future."
Katherine M.
Dec 2015
Service was timely, professional and results were excellent
Response from Sir Grout Westchester
"Thank you for taking the time to post this review. We truly appreciate your business and are delighted you are pleased with the results and our company!"
Melissa H.
Oct 2015
unknown
Response from Sir Grout Westchester
"Thank you for taking the time to post this review. We truly appreciate your business and are delighted you are pleased with the results and our company!"
Fred M.
Jul 2015
He arrived on time and completed the job in one day. He cleaned the existing tile completely, then re-grouted the entire area and then sealed the tiles after the grout dried. It looks like a new bathroom.
Response from Sir Grout Westchester
"We're delighted that you are pleased with the results Sir Grout Westchester was able to achieve in your home. Thank you for choosing us and taking the time to post a review!"
Licensing
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FAQ
Sir Grout Westchester is currently rated 4.8 overall out of 5.
Yes, Sir Grout Westchester offers free project estimates.
No, Sir Grout Westchester does not offer eco-friendly accreditations.
No, Sir Grout Westchester does not offer a senior discount.
No, Sir Grout Westchester does not offer emergency services.
No, Sir Grout Westchester does not offer warranties.