AIR-RITE HEATING, COOLING & REFRIGERATION INC

"The owner of this company is a female and therefore, the person with whom this customer spoke was not the owner. And as the owner, I have no knowledge of any such phone calls or harassment and have never, as the owner, received a copy of any police report signifying same. This customer unfortunately stopped payment on a check for which services were rendered. Being a home warranty customer, had the system malfunctioned and the original installer was not available to service immediately, the customer simply could have called his warranty company to assign a different contractor to come to his home within the time period that he demanded. That was his right and his protection as a home warranty customer and they would have complied. Hence, the word warranty. It is an assurance that your problems will be addressed in a timely manner. As a subcontractor for the warranty, we stand by our work. We are also afforded the privilege of setting a schedule according to our work load and if we are unable to address a customer's needs, the warranty company will do so in our stead. It is never our attention to neglect our customers and we hold customer satisfaction in the highest regard. This was an unfortunate situation that regrettably has found a home on the Internet to tarnish our reputation. As the company owner, I assure any potential customers that the experience described here by his customer is absolutely not indicative of our quality brand of service and craftsmanship. This is evidenced by our most recent review with an overall grade of "A" which is also on our business profile."