STRAIT LINE ROOFING & SIDING

"Strait Line has completed new roofs for [member name removed] in the past however he declined a new roof for this residence. Strait Line does not warranty repairs. In his complaint, [member name removed] stated that “shingles replaced were cut short of end of roof". The roof was not installed by Strait Line and therefore the lines created by the existing roof were followed. There were never any mentions of a leak. We maintained communication with [member name removed] both via email and telephone in which became harassing and threatening. [member name removed] viewed the shingles both before and after installation. In fact, he was present during the job process as well as the day of completion which gave him many opportunities to express his concerns. [member name removed] complaints were made only when the late payment was due and as per contract was due upon the completion date.[member name removed] did not make payment in a timely manner and therefore the late fee was applied to the balance. He wanted a “correction” and was with holding the late fee which was in breach of the signed contract. Several attempts were made to obtain the late fee and eventually legal action was taken. We have since obtained all money owed and the matter is now closed. I can only assume that [member name removed] is giving such a poor review because legal action was taken to obtain money owed."

"This job was completed on March 7, 2014 for the Livingston Manor Public Library. Ms. [removed member name]'s responsibility was to cut checks and obtain a building permit per contract. Because Ms. [removed member name]failed to obtain a building permit the job was stopped by the town's building inspector and a NYS Trooper was brought to the job site. Mr. Cooper, owner of Strait Line Roofing, was told if his men did not cease work immediately he would be detained (arrested). Ms. [removed member name] was contacted via every outlet that was given to us to no avail. Therefore, the job was halted and the men waited while Mr. Cooper obtained the permit. Additional fees were incurred for time and the permit. The Livingston Manor Public Library did not pay the amount due in a timely manner and was therefore turned over to collection. This matter was handled by Strait Line Roofing's attorney and was closed last week. One can certainly agree that this negative review is due to the fact that the judge ruled in favor of Strait Line Roofing."