GUARANTEED CHIMNEY SERVICES INC
About us
No subcontracting, all jobs by written estimate. We also own Beach Stove and Fireplace in Westhampton Beach.
Business highlights
Emergency services offered
23 years of experience
Services we offer
ALL PHASES FIREPLACE AND CHIMNEY CONSTRUCTION, INSTALLATION AND MAINTENANCE. GAS LOG SALES AND INSTALLATIONS. STAINLESS STEEL LINERS. MASONRY CHIMNEY IINSTALLATIONS AND REPAIRS. PREFABRICATED CHIMNEY INSTALLATIONS AND REPAIRS. CUSTOM CHASETOP FLASHING INSTALLATIONS. CUSTOM CHIMNEY CAPS. HEARTH PRODUCTS. FIREPLACE SCREENS. SMOKING FIREPLACES REPAIRED., REPAIR, RESTORATION. PROFESSIONAL INSPECTIONS. CHIMNEY MAINTENANCE. PREFABRICATED FIREPLACE AND STOVE SALES
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.36 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 0% | ||
| 33% | ||
| 17% |
Showing 1-6 of 6 reviews
Nancy S.
Oct 2020
Job went very well. Guaranteed Chimney extended chimney as promised. The brick chimney looks very well done. The heating company did a combustion test on the oil burner to verify how the chimney was working and reported that the result was “excellent”.
Salvatore T.
Mar 2017
What is really troubling is having a job done incorrectly that could result in a very serious situation. I am talking about the refractory panels that were installed in our fireplace by Guaranteed Chimney as a result of the original ones cracking after more than 20 years of use. But Guaranteed Chimney had to replace the new panels that they had installed after just one season of use because they cracked The second set they installed also cracked, again after just one season of use. Keep in mind that the original panels had lasted more than 20 years before cracking. The first time the panels were replaced free of charge, but Guaranteed Chimney has refused to deal with the second set cracking. We have since found out that Guaranteed Chimney used generic panels and did not even install these correctly. The side panels are loose and could fall down while the fireplace is being used, leading to a major problem that could easily get out of control. By the way, we were never told that generic panels rather than those matching the fireplace brand had been used. We discovered that after another chimney/fireplace company came to inspect the problem. Incidentally, Guaranteed Chimney also said that we needed a new damper because it would not close correctly. I fixed the problem myself resulting in a considerable savings. Look elsewhere other than Guaranteed Chimney if you need fireplace or chimney work done.
Response from GUARANTEED CHIMNEY SERVICES INC
"Mr [Member Name Removed]'s fireplace was discontinued many years ago and OEM parts are not available. Therefore the only way to help him was to use Cut to fit Skamol panels. No Mfg gives a warranty on these panels as they are subject to misuse. However, we bought and installed brand new panels anyway as a show of good faith. We regret that after a year of use that his panels are broken again. We must suspect that there is another problem causing his issues that needs to be addressed. Competitors will never be kind it seems. We hope that they can fix his problem. We wish him well and we are sorry that we could not serve him in the way that we would have liked."
Helen M.
Jan 2015
unknown
Response from GUARANTEED CHIMNEY SERVICES INC
"Due to this report the employee in question was terminated. We are not in the habit of bad mouthing anyone. We apologize wholeheartedly to Mrs. [Member Name Removed]."
Susan J.
Dec 2013
unknown
Response from GUARANTEED CHIMNEY SERVICES INC
"Just like to say that I never heard anything from the customer directly before reading this review. The charges were for cleaning a chimney after removing an old liner that was obstructing the flue. After tax the charges were 400-. I regret that the guys moved so quickly that you were suspicious. However, as a gesture of good will, I would be happy to supply a free sweep next year. By the way, Mike is no longer with the company and I will come personally to get it done. Thanks, Chris (owner)"
Lynn F.
Aug 2008
I investigated chimney sweeps and all my avenues of investigation led to Guaranteed Chimney. I called Chris and set an appointment for 2 days after I called. The next day he called to tell me he had a cancellation and asked if I would like him to take that spot. Since it was convenient I said yes. He arrived in about 15 minutes and spent an hour or so sweeping my oil chimney (which was filthy by the way). He also advised me on how to maintain it and certain things that needed repair in the future. But with no pressure at all. His price was exactly the estimate he gave me, and he and his men (there were two others with him) were friendly and professional. I would give this company a very high rating.
Response from GUARANTEED CHIMNEY SERVICES INC
"I'm happy that you were satisfied with our work, etc. We teach our employees customer service values and track them. Further, technical expertise is paramount and we invest great sums to educate everyone here. Thanks for your nice review and we look forward to serving you in the future!"
Homeowner
Mar 2006
THEY REALLY KNOW THEIR BUSINESS AND STAND BEHIND THEIR WORK. THEY STICK TO THE ESTIMATE WITH NO HIDDEN COSTS OR SURPRISES. THEY ARE HONEST AND UP FRONT ABOUT EVERYTHING.
Response from GUARANTEED CHIMNEY SERVICES INC
"Thank you so much for your nice comments. We were so happy to serve you. I only wish that every client was as nice as you! All the best!"
Licensing
State Contractor License Requirements
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FAQ
GUARANTEED CHIMNEY SERVICES INC is currently rated 3.3 overall out of 5.
GUARANTEED CHIMNEY SERVICES INC accepts the following forms of payment: CreditCard
No, GUARANTEED CHIMNEY SERVICES INC does not offer free project estimates.
No, GUARANTEED CHIMNEY SERVICES INC does not offer eco-friendly accreditations.
No, GUARANTEED CHIMNEY SERVICES INC does not offer a senior discount.
Yes, GUARANTEED CHIMNEY SERVICES INC offers emergency services.
No, GUARANTEED CHIMNEY SERVICES INC does not offer warranties.