Old Country Ceramic Tile Inc
About us
Showroom Hours Monday - Saturday from 9:00 - 5:00 Shop Late Thursday Nights until 8 PM Warehouse Hours - Mon-Fri 7:30 AM-4:30 PM; Sat 9:00 AM-4:30 PM.
Business highlights
Services we offer
"wood look" porcelains, Emil Ceramica, Family owned and operated for over 35 years. 2 Locations Nassau and Suffolk. Largest selection of ceramic tile, Ilva and showcase many others. Stop by and let one of our knowledgeable salespeople help with your next remodeling project., Tau, glass, marble & granite. Distibutors of Florida Tile, porcelains, tumbled marble
Accepted Payment Methods
- CreditCard
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Upon opening the boxes of tile on Monday 9/1, our contractor alerted us immediately that the store had ordered two boxes more than we needed, because they were 12x12 sheets and not 3x12 sheets as we were told. The boxes contained 6 sheets per box. We called the store on 9/2 (the store was closed on 9/1) and spoke to Nancy (the salesperson who helped us with the order), who denied that she had done the calculations and also denied that she told us that the sheets were 3X12. We asked for a refund for the two full boxes of tile, but were told "no" and that it was our fault. We then asked to speak with a manager, and she (another woman named Nancy) left a message the next day (9/3) stating that it was our fault, that they told us the sheets were 12x12, and that we could not have a refund or even a store credit. We spoke to her again on 9/5, and asked why we should be held responsible for their employee's mistake. She replied that her employee had worked for her for the past 30 years and would never make that kind of mistake. She asked us "why can't you sell it yourself" and we replied that we aren't in the tile business. I asked her why she couldn't take it as a business loss to satisfy a customer who had spent thousands of dollars on this order, and she had no answer. The only thing she said she could do was to add us to a list of people who wanted to sell extra tile, which we said was an unacceptable solution.
As of right now (9/6), we have two boxes of tiles sitting in the garage which we have no use for, and have selected another tile company from which we have ordered beautiful floor tile. We will never use them again, or recommend them to anyone.
"First I'd like to say that I speak in behalf of my entire family when I say that we regret to hear, that you feel you did not receive the type of service that we are so well known for at Old Country Tile.We are a family owned business since 1978 with an unequaled reputation in our industry. I'd also like to point out that since we do not actively advertise like so many of our competitors, we like to take pride in the fact that the majority of our business comes from the referrals of our many satisfied customers. In regard to this particular incident I would like to point out the details as far as they are known to me. The material was late in arriving which unfortunately happens from time to time and we try our best to minimize the impact to our customers. The salesperson in question did deliver the tile on a Sunday, his day off, with his own personal vehicle on his own time with no expectation of any additional compensation from the company. As instructed by the customer, via text message, he left the material outside the front door because the customer claimed not to open the door to strangers. Once he delivered the tile he replied to the text message to let the customer know that the material was left outside as instructed. I can't understand what this employee has done that can be construed as wrong, if anything he was commended for going above and beyond his responsibility. As far as the confusion regarding the employee calculating and ordering special order tile is concerned, I'd like to address that as well. The company policy regarding tile calculations which is printed on our order policy and posted throughout our showroom is as follows: "As a courtesy to our customers we will calculate quantities for the purpose of ESTIMATES ONLY, under no circumstances will an Old Country Ceramic Tile employee be held responsible for measurements. Please verify all quantities with your contractor prior to placing your order." A condensed version of this is printed on every sales ticket we print.This policy is necessary since we do not have the luxury of going to an individuals' home to measure the quantity of product necessary for every individual project.For this reason we rely on the quantities provided by the customer or contractor. Not only is every employee well versed in this policy but the employee in question which has been with us for three decades is very familiar with company policy and would not deviate from the norm. At Old Country Ceramic Tile it is always our primary endeavor to provide our customers with an exceptional purchasing experience. Unfortunately we understand that perfection is unattainable but it does not keep us from trying. We hope to have the opportunity to prove to all those who share an experience with us that through our continued efforts we strive to provide a positive experience to all our customers."
"[member name removed], we are sadden by your review, that is not customary for Old Country Tile, we are a family owned business and pride ourselves in customer service. Usually our complaint is that we ask people too much if they need help. We hope you will reconsider us for your next project."
We went to Old Country Tile and had the kind of experience that's ideal for "newcomers" who've never figured out a remodel before -- that is, we were left alone to look around and identify our own style. When we had been there for an hour, a nice salesperson, Nancy, asked us how she could help us. We only expected to ask her the one question we had and continue on our independent/slightly befuddled way. However, Nancy basically opened up the world of tiling style to us -- by using our own instincts toward design and supporting our choices with ideas, direction, and considerations. Not once did she try to point us toward something we weren't already heading toward.
We left there with an exact perspective to meet our contractor with.....and now all that remains is figuring out the price, as well as what we can live without (listello) and what we have to have (chair rail). Part of the pleasant anxiety of doing a remodel is trying to understand everything that each process requires. After our three hours at Old Country Tile yesterday, and with the help of an experienced, realistic professional like Nancy, we feel pretty solid about our choices, our non-negotiables, and our wallets.
"[member name removed], We are so glad that you received the help you needed and your tile shopping experience was a successfull one! We'd hope you would forward us pictures of your finished project ([email protected]) we'd love to see them. Old Country Tile is a family owned and operated business and we pride ourselves in customer service, and knowledgeable salespeople. Thank you for taking the time to compliment Old Country Tile and Nancy in particular. We hope to see you on your next remodeling project."
Licensing
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FAQ
Contact Information
27 Urban Ave, Westbury, NY 11590
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