"Dear James/[Consumer Name Removed], We appreciate you taking the time to share your experience, and I want to address your concerns to ensure a fair representation of the events that transpired during our recent service visit to your home. Firstly, I want to clarify the nature of the service you purchased through the Groupon promotion, which was for a basic cleaning?a standard industry term referring to the removal of creosote and soot from a chimney flue, free of any debris. The photograph you kindly provided revealed the presence of a nest, composed of branches and leaves, in your chimney. This meant that the service required additional steps, namely the removal of the nest before a proper cleaning could be performed. Our technicians, far from demanding anything from you, sought to provide a comprehensive solution. They explained that a nest removal and cleaning would be $239, but in recognition of the Groupon promotion, they offered a discounted rate of $189 by deducting the $59. Unfortunately, the communication seemed to break down at this point, as you responded in a manner that our technicians found vulgar and disrespectful. Contrary to the impression that our technicians were in a rush to leave, they took the time to ascend to your roof and explain that the oversized chimney cap was the entry point for the creature that built the nest. This information was meant to help you avoid a recurrence in the future. They also diligently inspected your chimney, ensuring a thorough understanding of the situation. It's important to note that the cost you mentioned for another chimney company to perform the nest removal and cleaning, at $159, falls within a competitive price range, reinforcing that our offered rate of $189 was reasonable for the additional work required. While we understand that emotions can run high during such situations, we pride ourselves on great customer service and felt compelled to reach out to you despite the challenges faced during the appointment. Your desire for a discounted new chimney cap, however, presents a challenge as we strive to maintain fair and competitive pricing for all our customers. We acknowledge that misunderstandings can occur, and we remain open to further discussion to address any lingering concerns you may have. We value your feedback and strive to rectify any misconceptions about Fred's Chimney Magic. Thank you for your understanding. Sincerely, Fred's Chimney Magic"

"Thank you Awura, for your loyalty and the wonderful review! We appreciate your trust in Freds Chimney Magic over the years. Its great to hear that you find our service prompt, professional, and very neat. If theres anything else we can do for you or any way we can improve, please dont hesitate to let us know. We look forward to continuing to serve you in the years to come!"

"Thank you Arne, for your loyalty and the wonderful review! We appreciate your trust in Freds Chimney Magic over the years. Its great to hear that you find our service prompt, professional, and very neat. If theres anything else we can do for you or any way we can improve, please dont hesitate to let us know. We look forward to continuing to serve you in the years to come!"

"Thank you Isaac, for your loyalty and the wonderful review! We appreciate your trust in Freds Chimney Magic over the years. Its great to hear that you find our service prompt, professional, and very neat. If theres anything else we can do for you or any way we can improve, please dont hesitate to let us know. We look forward to continuing to serve you in the years to come!"

"Thank you for taking the time to share your experience with us. We are sorry to hear that we fell short of your expectations and caused you inconvenience. At Fred's Chimney Magic, we take our customers' feedback seriously and we appreciate you bringing this issue to our attention. Please know that we have taken steps to ensure that such an issue does not occur in the future. We have also implemented measures to improve our communication with customers during and after service appointments. We value your business and hope that you will consider us for any future needs. Thank you again for your feedback, and we hope to have the opportunity to regain your trust."

"Thank you!!! We at Freds Chimney Magic appreciate the time you took to write this review of our company, we always strive to make sure our work is completely done to the satisfaction of our valued customers and to leave everyone's property the way we found it or better!!! Thanks again for the 5 star review and we look forward to working with you in the future!!!"

"Thank you Dan!!! We at Fred's Chimney Magic appreciate the time you took to write this review of our company, we always strive to make sure our work is completely done to the satisfaction of our valued customers and to leave everyone's property the way we found it or better!!! Thanks again for the 5 star review and we look forward to working with you in the future!!!"

"Thank you Jim!!! We at Fred's Chimney Magic appreciate the time you took to write this review of our company, we always strive to make sure our work is completely done to the satisfaction of our valued customers and to leave everyone's property the way we found it or better!!! Thanks again for the 5 star review and we look forward to working with you in the future!!!"

"Thank you Gina for sharing your positive experience with Freds Chimney Magic. It is great to hear that our tech was professional, knowledgeable, and helpful throughout the entire process. It is always reassuring to work with a company that takes the time to explain the work being done and ensure that you understand the process. We are glad to hear that you were happy with their service and we appreciate you taking the time to share your feedback."

"Thank you Nicholas!!! We at Fred's Chimney Magic appreciate the time you took to write this review of our company, we always strive to make sure our work is completely done to the satisfaction of our valued customers and to leave everyone property the way we found it or better!!! Thanks again for the 5 star review and we look forward to working with you in the future!!!"

"Thank you Norma!!! We at Fred's Chimney Magic appreciate the time you took to write this review of our company, we always strive to make sure our work is completely done to the satisfaction of our valued customers and to leave everyone property the way we found it or better!!! Thanks again for the 5 star review and we look forward to working with you in the future!!!"

"Thank you Loren, for sharing your positive experience with Fred's Chimney Magic! It's great to hear that our team was professional, knowledgeable, and helpful throughout the entire process. It is always reassuring to work with a company that takes the time to explain the work being done and ensure that you understand the process. We're glad to hear that you were happy with their service and we appreciate you taking the time to share your feedback"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review greatly appreciated!"

"Thank you so much for the positive review we greatly appreciate it!!!"