RJ Properties, Inc.

"A realtor that I have done business with referred this customer to me. The customer needed repair work on a property that caught on fire while she was in the process of selling it. Based on the insurance write up the customer had, I gave an estimated cost of $40,000. with a time frame of 1 - 2 months (approximately 45 days) to complete. The repair work included minor demo, a lot of drywall, paint, electric, flooring, replace trim, and replace case molding. The customer agreed to the estimate and gave me a deposit on March 30, 2017. The customer, her husband, and daughter were on the job site just about every day. She commented often that she loved the work being done and okayed everything so far completed, so she gave me a second deposit. During the repairs, I sent her photos of the work being done which she also said she was happy with and she gave me a third deposit on April 29. Midway through the job the customer added additional work which was not covered by insurance. She said she wanted Pergo flooring added to the living room and dining room as well as drywall and paint on the kitchen ceiling. She said she would pay for this work herself. The customer said she was happy with the work done so far and it was good enough to have her realtor start showing the property again. After the realtor started showing the property, the customer called and instructed me not to put the carpet in because they have a buyer who does not want carpet. Then a couple days later, the customer called back and said she wanted the carpet put in. I asked if she was sure because once they were cut they were going to have to be paid for. She told me yes, but again called days later because she changed her mind again and didn't want the carpet installed. I decided to tell her I would cover the $1,500. cost for the carpets. There was a balance still owed from the original contract of $2,000. The additional work she added was $1,500., so I told her she could wait until she sells the house and then just give me $500. She still has not paid me that $500. still owed for the job. All through the job, the customer commented that she was happy with the work being done. She told me she gave my name and number to a friend who was looking to have work done on their home. She even said that after this house sells, she wanted me to give her an estimate on siding and new windows on her other house in West Seneca. When my workers packed up after the job was complete, an extra extension cord was mistakenly packed. The day after the job was done the customer called about the extension cord and house key. I left the extension cord on the porch and the key in the mailbox the same day she called. The other complaints the customer has about my workers are unfounded. There was only one day, when an employee was being picked up from the job site by his fiance, that anyone else entered the job site. He had just completed installing the Pergo floors and wanted to show her. The customer was there during this time and raised no objections."