CertaPro Painters® of East Islip
About us
Residential and commercial services. With every painting project, we're committed to providing the highest quality work and professional service in the area. We are dedicated to the process of certainty – of a job well done. Whatever your needs, big or small, CertaPro will provide a professional quality paint job and an experience you'll be thrilled with. That's our promise, that's Certainty.
Business highlights
Services we offer
Interior & Exterior Painting.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 0% |
"[Removed member name], Thanks for your comments, we sincerely do value them. I am sorry you feel the way you do and rated us as such. Every time we spoke (on phone or at your home during walkarounds) you mentioned you were very happy with our overall work, which is why you hired us again. When you informed me about the missed spot inside I apologized and fixed it. Switch plate covers should always be removed, they were not in all instances, and that is unacceptable to me which I related to you. There is no excuse for that. I did not make it back there for the last hours of the exterior work. Some tiny paint chips are impossible to pick up. If it was more than that and I was informed about it, I would have had my crew go back immediately to rectify. I was informed by my crew supervisor that any touchups were pointed out and taken care of before they left. I was told you were very happy. I apologize for any broken flower pots, again unacceptable, I was not aware of it and will gladly replace for you if you would give me a call. If my crewmembers make a mistake they are instructed to let me know immediately. Touchups, drips etc occasionally do happen (not often) but I pride myself in responding to any customer complaint and fixing it immediately to make sure our custsomers are 100% satisfied. You and [Removed member name] were a pleasure to work for and if you give me a call I would be happy to go touchup/replace anything you need. Again, I appreciate your feedback. Regards, Chris"
"[removed member's name], Everybody is entitled to their opinion but I have to clear up the actual facts. I missed one phone call of yours when I was away for the weekend. When I did get back to you, you informed me that you decided to paint the exterior of your home and were taking that off the estimate. Fine, it was a budget issue I was told, not a timely issue. You were originally scheduled a day to be painted 2-3 weeks out on the calendar (due to our workload in late May/early June) since we weren't available immediately. You OK'd that start date window. You obviously found another painter to do the work cheaper. I was never told our agreed upon start date was a problem, It was obviously more about budget. Fine. But I found out about this the Friday before our agreed upon Monday start date when I called you to confirm our start for the interior work. Very unprofessional on your part. If you found somebody cheaper (you always can) please give me the courtesy of a phone call so I can schedule another customers work instead. To me, In a nutshell, you agreed to have us work for you. We agreed on a tight start date window.I didnt even take a deposit. You found somebody to do the work cheaper in the interim and I found out when I called you to confirm our start date. I don't see what we did wrong. I wish you luck and I have no hard feelings. Regards, Chris"
"Thanks for the comments [Member name removed]. They are very much appreciated. Regards, Chris and the CertaPro team."
Showed up on time every day and did an excellent job in preparing and painting. I will use them again.
"[member name removed], We thank you for your business and we really appreciate the nice comments. It was a pleasure working with you and Sal on this project. Regards, Chris"
Chris the President spent about an hour and a half quoting the job. We met with other contractors, and overall Chris provided us the most detailed, and specific quote and their pricing was right on point.
After scheduling the work, Chris and I were in regular contact at about the time the job was scheduled to begin. The work was delayed slightly due to several days of rain, but at no fault of CertaPro. After confirming the forecast, Chris gave us a new start date and the work commenced as expected.
The first day was a whole house power wash. On the second day, Tony called me while he was at the paint store to verify I was clear on the new color, since I had mentioned gray, but the color was actually brown. I gave Tony the green light. After getting to the house, Tony rolled the new color onto part of the house and asked me to come see the new color to be 100% sure it was what we wanted. Although it was such a stark difference to the original color (white), it matched the picture we had perfectly so I said to go ahead.
For the remaining 4 full days, Tony, Willie, and Monty (I hope my spelling is right!), worked non-stop, taping, rolling, and spraying the paint. We used 4 colors total, going from a white house with black and forest green trim, to a brown house with cream, oxblood, and black cherry trim. Tony pointed out all areas of concern at the beginning, and I made some alternate arrangements to address those issues swiftly. Windows that had originally looked bad now look fantastic.
Overall, Chris and his crew were detail oriented, dependable, in constant communication, and flexible. I really enjoyed working with them and my wife and I are very happy with the experience and finished product. In fact, at this point seven neighbors have stopped in passing over the last four days to compliment us and Chris's team on how nice the house looks. I wouldn't hesitate to call them again.
"It was a pleasure working in your home . Thanks again."
"Thanks Customer for the nice comments, we appreciate your business."
"Thanks . The crew really enjoyed working at your home. We look forward to speaking with you again. Chris"
Thank you Certapro.
Chris and Michelle Bonkov
"Thanks Customer. It was a pleasure working for you both."
Licensing
State Contractor License Requirements
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